Decorview

Absolutely horrible customer service when you need repair. They talk a big game when it comes to Hunter Douglas on lifetime warranty, although do not standby when repairs needed. Would not recommend this company to anyone. I have hardly ever given a bad review to anyone, but these guys deserve it.

We purchased hunter douglas shutters after install one of our shutters do not function. We have contacted the company and would like to speak with someone in corporate not customer service as they are no help. After paying over 18,000 for shutters we cant get any resolution for the one shutter that is only moving half way.

I made an order a long time ago and the blinds treatment were incorrect, and the measurements as well. The salesperson didn’t ask me how I want the top of the roller so she order without cassette and it looked so unfinished and all the light come in even though I requested blackout it has gaps all around it. See pictures attached. I have been trying to reach a supervisor of customer service several times, but they haven’t call me back as well. I tried to reach to supervisor more than 6 times and she didn’t get back to me. Very bad customer service!!!!

Everything went great start to finish. Wasn't sure what I wanted but my designer helped me figure it out pretty quickly. A true pro. Installer was efficient and respectful of my home. Plan to use them again when we finish our lower level.

Easy to work with, a quick study for what shades worked best for our new carriage house apartment. Also, the installation was done in a flash!

We love our new window treatments. They are beautiful and very well made. The service level was fantastic. We highly recommend Decorview and the services they provide.

Moved into a new house and needed all new window treatments. So glad I decided to work with Decorview because many of my windows ended up being non standard. My designer was very patient with me and helped me find a combo of shades that worked with all the different sizes. And the installer she worked with was very thorough and left no trace. Highly recommend.

We are having terrible customer service from this company. We had our new blinds installed 1 year ago. That process went very well. Recently the cord broke on the vertical blinds for our sliding door. Should be a simple fix. Tried calling their customer service number, it’s atrocious. They give you an option to leave your number so they can keep you in the queue and call you back but after 3 attempts they never did. After 3 attempts over a week with no return phone call, I decided to outlast them and stay on hold. That lasted over an hour. I finally reached a rep who told me to take down the blinds and send them in. Really? These blinds are 7 feet high and 10 feet long. When I insisted that they have someone take them down and bring them in they reluctantly agreed and charged me $150.00. After 30 days and no return calls to schedule an appointment by an installer, I started calling again. And yes, another hour to reach an agent. I waited another week and still no call from an installer. My 3rd attempt was the same, an hour on hold and 3 days later still no call from an installer. It has now been over 4 weeks and I still don’t have an appointment to pick up the blinds. I can’t even begin to guess when they will call, let alone pick up the blinds, get them fixed, and return to install them. I did get an automated “no reply” email today apologizing for the delay and blaming Covid and supply chain issues. Oh please!! This is a company that doesn’t care about customer service. I will never use them again and don’t know if I will ever have my very expensive blinds functional. If you don’t believe me, try calling their customer service number for a repair. Before you do, settle in to a comfortable chair

Absolutely the perfect product for the correct application. The install was far beyond my expectations. The entire process was with people that were kind and professional.

Julie was good at keeping in touch and sending me the information that I needed. When I contacted her she was good at getting back with me.

OMG...we couldn't be happier with our blinds...We had a set of blinds that was close to 42 years old. We go new windows so I called JC Penny and they directed me to Decorview. What a nice and smart consultant named Connie. She was pleasant and show me everything I wanted and then her ideas which were right on with mine. We ordered then March 13th, but with the covid-19, we couldn't get them installed until first week in July. The installer did a great job and was very nice to talk to. We are very happy and if we need anymore blinds, we will call Connie. She sure knows her stuff...Great person...You have a great group of workers.

Very consultative process. Once she asked a few questions and we went through a couple samples Mary quickly understood what I was looking for. The rest of the process was smooth and the installation and quality are terrific.