FRONT RANGE STONE FABRICATIONS

One of the worst contractors we have worked with. They were hired to put in a counter top for our new butler's pantry through the Home Depot. Multiple red flags were present up front with the cumbersome process and poor communication early, but we pressed forward with them since they were the only option through our local Home Depot store. Our initial suspicions were correct. First they tried to add a $250 up-charge that the Home Depot was not aware of. Second, the install was not the agreed upon design and the craftsmanship was poorly executed. We are left 2 problems. 1. The edging is uneven and very large for the thickness of stone. This is bad work, but is livable. 2. The counter top is just over 10 ft long and 2 ft deep, but they decided to put a break in the stone right in the middle of the counter at ~5 ft. I do not know why anyone would do this other than it makes it easier to move the slab. What will happen is the counter top will deflect and eventually break the backsplash tile. We are now forced to eat the cost and immediately hire another stone cutter to replace the work done by Front Range Stone. A $1,500+ mistake that we will have to pay for ourselves.

They designed a small countertop with a 6mm round x 3-4mm deep divot in the center of the countertop. I purchased a full slab, I used less than 2/3 of the material. You would think that they cared enough to design around the divot. They refused to takes responsibility, claiming this is a natural stone defect!! Imagine buying a new car with a dent on the hood. It's not like this is on a back shelf where nobody will notice. Avoid them, they don't care about what they do, or aren't experienced enough or are just looking to scam a client any way that they can.

They cut the sink on our bar wrong so that it is off center and refuse to redo the slab. They are unprofessional and apparently don’t understand how to measure a countertop. Go with someone else.

Wow! From the ordering process to the installation, our experience with Front Range Stone was wonderful. Lindsay was patient and precise during the ordering, and was willing to take the time to ensure all was correct. Salvadore and his crew member did the install, and they took every measure to make sure the job was perfect. They also showed our home and us complete respect, taking care of incurring no damage anywhere. Love this entire team and the skillset they provided.

So so so so bad - had I known I would have never gone through Lowes to use this awful company.

I wish I could give this company zero stars. Front Range Stone has the WORST customer service I have dealt with. We went through Home Depot and I wish I would have paid more attention to the third party they hired because I never would have hired Front Range Stone with their reviews. Complications began at install and actually prior because all of the measurements were incorrect which made the actual install nearly impossible. I called while the installers where in my home to let the company know there were major problems, to be told "Their policy is to wait 24 hours after install to address any problems." Ok!! Talked to Home Depot but was told I had to talk to Front Range not sure why they hired them I did not. The day after install I talked to numerous people employed by this horrible company. All of them were rude, disrespectful, unconcerned, indifferent and hateful. My project manager called 20 minutes before closing the day after install "wanting to know what my problem was." I had already talked to five other people and emailed multiple people pictures. He

Product is just OK. Customer service is HORRIBLE, as noted in many other reviews. I bought counters through Home Depot and they passed the fabrication / installation off to Front Range Stone. Experience was fine up until day of install. I get ready for the installers by removing countertops, sink, fridge, emptying all cabinets, removing all breakables from the kitchen, etc. Huge hassle and leaves the kitchen useless, house destroyed. Installers showed up three hours early (!) so I wasn't quite ready for them. TO BE CLEAR, I WAS READY ENOUGH AND THEY COULD HAVE STARTED RIGHT THEN. They played reasonable, telling me they had a job up the street and that they'd be back in 45 minutes. Sure enough, 45 minutes later here they come. . . Aaaaaaand they drive right by without stopping! Hours go by. I call Front Range Stone and am assured they are coming back. More hours go by. I call again. Five minutes before COB. On a Friday. Now I'm told they aren't coming back. Keep in mind I only know this b/c I called THEM. TWICE. My kitchen is useless, my living room is piled with drawers, a sink, dishes, you get the idea. When are they coming back? I'm told I will not hear back until Monday. Sweet. Monday morning I call THEM again. They schedule me for the next morning. This time the installers (different guys this time, no surprise there) actually show up in the installation window. The installation goes fine this time. A couple hiccups, but nothing major. After reading other reviews I am mostly just relieved they didn't wreck my new cabinets. My biggest gripe is that my island countertop isn't flat. The counter is up almost 1/4" from the supporting brackets at the end. I could go back and complain about this but I doubt I'd get anywhere and I'd rather live with it than deal with them again. Long story short, you get what you pay for. If you want to hire professionals who stand behind their work don't buy counters on sale at Home Depot.

I hired Front Range Stone to replace my countertops. I spent $4500 for quartz counters, sink, and new faucet. I drove the new sink out to their warehouse at their request so they could use it to measure the slabs and make sure the cut out was perfect. A month later, when the install was FINALLY scheduled, they set two days for demo then install. Well, today they came for the install and when they put the stone and my sink in (that they brought with them because it was in their possession this entire time) they realized they cut out the slab incorrectly and the cut out was far to big for the sink. The installers then uninstalled the sink/slab and left. Leaving me with no counter top, no sink, no faucet, and no ability to set up plumbing again. I have been calling FRS and they are giving me the runaround. Saying they are "hopeful" they will have a solution by next week and in the meantime I have no plumbing/no counters and no working kitchen. Absolutely unacceptable.

This is the worst company I've ever done business with. I can't believe that Home Depot would partner with such incompetency. Do yourself a favor and steer clear of this company. I wish I had. I can't get them to honor a paid service call. After I took the day off waiting for them to call for a window, they never called. They claim they called me, not true, I have the phone records, and that I had to reschedule and pay again through Home Depot. Honestly the worst experience I've ever had dealing with any company. They simply don't care and will tell you what you want to hear and then never follow through. Read the countless reviews on many other forums. Don't do business with these people.

It was my experience that Front Range Stone will work to make sure the customer is satisfied with their fabrication final product. It did take a bit of time from the date I purchased the slabs of granite until all was installed to my satisfaction. The turnaround time is a bit long. If you have the time to be patient this company will be great.

MINUS 5 stars! Ordered two different sets of granite counter tops from Home Depot, to be done at different times. They selected Front Range Stone as the install company. Initially everything seemed fine, until the day they showed up to install. Installer showed up, brought in the 1st piece of the upstairs counter tops and said (out loud in front of me) "these were cut wrong." He said he could "fix" it. He proceeded to do the install, but did not "fix" it. When installing the 2nd piece, he shoved the heavy granite piece, WITHOUT properly lifting it, and broken one of my cabinets! Then, shoving the counter top against the wall, broke the wall! He even sent us to go get parts he needed (lumber) to “fix” the job! I had to leave, & had someone else at the house watching things, but they didn't notice the damage. Additionally, he INSISTED I had to sign the completion paperwork before I left, or he wouldn’t finish the job. Then, the installer had problems with the seam between the "L" shape. He worked and worked on it, said he didn't have the right tools to fix it. He agreed to come back the next day (Saturday) to finish fixing it. When he left, he left the stainless-steel sink in the hole he cut, and told those there "just leave the sink where it is." When they mentioned the sink needed to be installed with caulking, he said "no it doesn't, gravity will hold it in." He came back Saturday, but was not able to "fix" the seam, and caused more damage to the surface. He left a huge mess, dust everything, and compound slung everywhere. That evening, when I got home, I noticed the damage to cabinet, and the wall. I then pulled the sink out of the hole and noticed that BOTH sides of the hole were completely broken across and glued back together: the reason he did not want us to remove the sink! He also never caulked. After many calls to Front Range Stone to get this situation resolved, a supervisor finally came out to look at the damage the following week. He said they were going to redo the whole job with all new pieces. They also agreed to fix the cabinet and the wall. One crew came out to remove the old/new counter tops & fix the cabinet and wall. They did an okay job fixing the cabinet, but the wall remained cracked, even after they "patched" it. I brought it up, and they just argued and said it was OUR fault, because the wall wasn't installed correctly. The wall has been there for years and was just fine, until their installer broke it! Yet another crew came out to do the second installation of the upstairs counter tops. Once again, the counter tops were cut wrong! The supervisor said the measurement was probably wrong (I told him they should remeasure before they make a second set of counter tops, but he said no). He said, once again, they could "fix it". This time it came out better, but the seam was TERRIBLE! Cracked, chipped and mis-matched. They sent a guy they called their "fixer" out (Why does a professional installation company need a "fixer"? Later found out he doesn't actually work for them, he is a contractor!) This guy was AMAZING, did a great job, made everything look fantastic! This job took three weeks and six visits to install. Now, I have a second job (downstairs kitchen) that needs to be done. I called Front Range Stone and have been back and forth with them for weeks now. I told them I wanted the last guy who came out to do the installation. They refused, telling me he was "already booked for another job that day"? Huh? The measurement hasn't been done yet, let alone an installation date set, how could he be busy? I argued with them repeatedly with no resolution. I have called Home Depot and gotten them involved. Today, Home Depot called me and said that Front Range Stone is now refusing to do the second job! I have to start all over again with a new vendor. I placed the order (and paid in full) two months ago. Front Range Stone is now COSTING me not just time (and LOTS of it, 50+ hrs on phone calls alone) but money.

April 19, 2017 we were first contacted by Front Range about our countertops purchased through Home Depot, and in their email they stated "Once you have your cabinet install date let me know and I will get you scheduled for your template (we are usually 3-5 business days out for templates). Installation of your countertops is usually 10 -14 business day after receipt of your final authorization". Our cabinets were done and we contacted them June 6 to schedule the templating for the kitchen. June 8 was our Template date. We approved the template on June 12. Per THEIR email above, that would suggest that installation would be June 28th at the latest, even July 3 if we had to count the acceptance date! On June 29th, we still had not heard back from them so we contacted them and were give July 14 for an install date. When I complained about the timeline, I was asked if I wanted to cancel my order BEFORE it went into production.... I had PAID for the countertop 20 days prior and it still is not in production?!? At this point we did not want to start over, so we decided to move forward. They came out to install the countertops, and they were wrong. Not only were they long on the 2 ends (where we paid extra for the waterfall) but it was short and cut wrong against the wall. When we called the company to discuss this, we were told the wall was out, which shouldn't have mattered since it was measured, and we insisted they do it right and refused the order. When they had slid in the countertop, they also damaged a cabinet door on the new cabinets just installed. A week later they came back to try again. the length for the waterfall was correct, but we still had a problem in the back, where the gap, which again, they measured, was so wide that the tile backsplash we had picked out to install would slide behind it. To top it off, the waterfall edges, were polished on the WRONG SIDES! When you are running countertop to the floor, you would want the side to show polished, but apparently that was not the way they do things. When we called them this time around, we were told it was because our wall was "out". Only when my husband sent a video of the wall with a framing square did the admit it may have been their mistake. Again, we had to send the entire countertop back to figure out what to do about this gap between the countertop and the wall. This is now 7 weeks since we approved our countertops! Front Range offered us a 4 inch back splash to cover the gap they have left. It was that, or send the entire thing back and start over. Once again, we decided to move forward, and accept this correction to their mistake, even though we have a beautiful backsplash we have purchased and still plan to put up, now just above their correction. Not what we wanted, but we were worn down and accepted this correction to get the kitchen done. They next date they set for us, we were given a Thursday afternoon or Saturday. We requested the appointment on Saturday and were told we would be the first and only appointment and they would arrive between 8-10 am. That Saturday, when we were finally contacted about 10:00, we were told their truck broke down on their way TO Grand Junction and they would be late. At 4 PM we finally called Home Depot because they had not showed up, and Front Range is not open on the weekend. We finally got a call back from the installer at 7 pm and we scheduled for Sunday. Again a full day waiting for them with no avail. Sunday they came to install, and although we were told it would be a couple hours... instead it was an entire day ordeal, and when we got to the final step, the last wall of the waterfall, it was too short.... Yes.... too short. So once again, after the 3rd install we had to send back the last leg so have it redone to fit. They finally were able to finish the countertop the following week, a full 10 weeks after the measurement. That is 10 weeks without a kitchen to cook in, because we could not install a cook top or sink, 10 weeks of eating out for a family of 4, 3 meals a day.... And our final product has a 4 inch backsplash we did not want but accepted to correct their mistakes. We requested compensation fro time loss, time off work to meet the contractors, and money spent due to the inconvenience and they came back with an offer of $300, which is slightly above the door they damaged. We feel this is an insult.