Budget Blinds of Kalispell

I usually only write reviews when they are positive or they are really bad, so let me start by saying this one is really bad. I contacted the franchise owner Janet Vandermeer at Budget Blinds in Kalispell/Flathead because we used Budget Blinds on our Seattle house. We scheduled an appointment and she promptly showed up. I had no idea as to what would work best and she gave me what I thought were great suggestions. She came out on August 9th and we decided on what style and colors of shades we wanted for the entire house, bedrooms, office, living room, kitchen, and she suggested what style would look best in what room (valance/no valance, cordless/with a cord etc.) I assumed she was the expert so I listened. This was a BIG MISTAKE!! She sent me the email on August 11th with the estimate of the total cost of $3200 for the project, and I agreed to her services and paid my 75% deposit on August 14th. After I paid the deposit she emailed me again on August 16th 3 more times asking me other questions and if I wanted a valance on the windows. She also suggested it looks better without the valance on the roller shades (but they would have a “very slight gap” at the top. I took her up on the no valance option (as you will see below it is NOT a “very slight gap”, it is a HUGE gap. Also she suggested on the Roman shades to get the valance because it looks better. She then emailed me again on August 18th asking what side the door handles were on, Well, I was already back in Washington so I took a guess at what side they were on and unfortunately I was wrong, so the cords are now on the door handle side and a pain. She told me it would be 2 weeks for all of the rooms except the living room because it was a very large window, that one would be 3 weeks. This is a second home for us so I scheduled another plane ticket to go back at the 3 week mark so they could be installed. I emailed her on 9/1 (3 weeks after the order was placed because I was told 2 weeks for roman shades and 3 weeks for the roller shades) and she told me the blinds were not in, but the roman shades for the bedroom and office would be in on the 6th and they could install them on the 7th. We had company coming to town the afternoon to stay so that would work, she suggested we remove the old blinds off the windows and it would be quicker. My husband took the old blinds down and took them all to the dump on the morning of the 7th. The installer showed up to install the shades and the shades she suggested and ordered did not fit any of the windows except the doors. Now we had 2 bedrooms with no shades and company showing up. The installer had some paper he taped up on the windows until this could get figured out. The installer called when he was still at the house and made an appointment with Janet to come over the next morning at 9:00 am to discuss options. Instead of showing up she started texting and calling after her scheduled appointment time. On Monday September 11th I emailed her with a detailed list of my frustrations about this entire debacle, and how we were leaving and I was going to have to inconvenience a family member to let them in to install since they messed up, she emailed me back 2 days later on September 13th and said oh sorry for the frustration and that was it! My Father in law let them in to install the roller shades and the corrected bedroom shades on 9/21 (almost 6 weeks after the initial order). Well guess what the roller shade in the kitchen didn’t fit (surprise, surprise). She said it was my windows fault for being uneven at the bottom, and offered my $100 off my $3200 order. That is an insult at this point, but don’t worry it even gets worse. The new shade came in a couple weeks later and once again I had to inconvenience my father in law let the installer in, and IT DIDN’T FIT AGAIN!!! This time it was the manufacturer who sent the wrong shade, so once again it had to be reordered. We scheduled them to come back in January to install it when we were in town so we did not have to inconvenience my Father in law again. This time it fit, and the project that was supposed to take 2-3 weeks took 4 months and I was offered $100 discount for my troubles and inconvenience. What an insult. Below are pictures of what she sent to me as an example of a “slight gap” meant and below that is what an actual “slight gap” turned out to be. If I wanted these kinds of issues I would have saved myself the $1500 and measured, installed and ordered online at a discount shop! Run for the hills do not hire Janet at Budget Blinds of Kalispell/Flathead

We are very happy with our selection and the installation of window coverings in our home. In the past we did the measuring, ordering and installation; well worth the customized service that Budget Blinds gave us!

Janet with Budget Blinds is the best! She is very knowledgeable about her products and has solutions for your wants and budget. She is very professional and keeps her deadlines. If you are looking for ideas to update your homes blinds, give them a call today!

Janet took great care of us, so much that I'm having another set of windows done now. I highly recommend Janet. Very professional.

Janet is awesome. A great selection of products and the ability to get you exactly what you want and it will fit every time. I can't say enough about how awesome she it.

Janet was easy to work with and helped me select blinds that I would be happy with. I worked her from out of town and she communicated well and went out of her way to send me photos comparing options.

You'll love Janet and her attention to detail. She truly listens and finds the exact solution for your needs and desires in color and design. I am a real estate broker and I refer my clients to Janet as well as using her expertise and products for my own home and office. There's no comparison when it comes to on-line options verses Budget Blinds. From the quality of the product, proper measurements, complete installation and absolutely no hassles or disappointments, call Janet today! You won't be sorry and you'll love her delightful upbeat personality!

Budget Blinds was very prompt to come to my home and bring sample books and take measurements. Janet was extremely helpful and she has great interior design eye to help you with making the right decision for your taste. The installer was very professional and did a excellent job putting them in for a perfect fit. I highly recommend this company.

Janet and her staff were most professional throughout the process of measuring, choosing, and installation of my new window coverings. Their communication was clear and their service was on time and with respect for my schedule. I strongly recommend Budget Blinds to anyone seeking window coverings in and around the Flathead Valley. Their price point was extremely competitive which always feels good.

Consultant answered my questions and advised me on patterns and shade size for roman shades in my family room and shades in my bathroom and laundry room.

I had blinds custom made and installed. I couldn't be happier with the customer service, installation and quality of my blinds.

As a home owner and wife of a Real Estate agent. I have found Budget Blinds to be a affordable, professional, quality, Blind company, that I trust to use in my own home, as well recommend to my husbands clients. They have so many choices to choose from and a warranty that just cant be beat.