Buda's Flooring Store, LLC

Buda Flooring Store installed Innova SPC luxury vinyl plank (floating floor) in my house Oct 13-17, 2020. During install, they broke a tile at the entrance to the master bathroom and put a hole in my bedroom wall and my living room wall. They hid the holes behind my furniture- I discovered the holes myself afterwards. Although the floors overall looked nice when they finished, I soon found several bouncy, spongy uneven areas, and the floors scratch easily. I put felt pads under all furniture but the scratches are caused by everyday objects. I also found many areas where the new baseboards don't cover the edges of the floor, leaving gaps. I ended up filing a BBB complaint after unsuccessfully trying to resolve the issues directly with the store. This was after I had foolishly paid the balance owed. The BBB complaint went nowhere either. In July, 2 months after the BBB closed the file, we found a couple planks have actually separated and the edge of one is split and peeling. I emailed AND texted begging the store to make it right. No response. I'm out 14k.

The customer service at Buda’s Flooring was top notch! Instead of just selling a product, they listened to what I wanted and helped me achieve that goal. What most impressed me was the level of communication throughout the entire process. On the morning the project began, I received a call around 9 a.m. to ensure the install crew had arrived on time. I was also contacted during the process to ensure the job was being completed the way I wanted it done. They also visited the site in person several times to make sure everything was going well. The crew that performed the installation did a great job. And once the project was complete, they followed up with a walkthrough to make sure it was correct and then ensured the site was cleaned. My experience was fantastic and I would recommend Buda’s Flooring to friends and family without hesitation.

Owners were able to answer our questions, get the materials and meet our timeline. Crew that installed the floor were on time, worked quickly/effectively and kept work area clean/neat. Owners came to work site and brought materials to keep work flowing.