Mid-Atlantic Tile, Kitchen & Bath, LLC

You know when you go to a showroom and suddenly you know they will take care of you? Like your family not just a client? MidAtlantic Tile is that place! They have an amazing staff and showroom! Heather L. helped our family determine our needs and a few extra wants for our kitchen renovation. Her sense of style and practicality allowed for a design both gorgeous but also efficient for our family’s growing needs. From cabinets to countertops to flooring and backsplash, Heather L. at Mid-Atlantic Tile can provide it all or just select elements. She also knows how to add style within your budget, which was a huge plus for us. Thank you so much Heather for the time you spent with me and my family!

We worked with Mid-Atlantic Tile, Kitchen & Bath, LLC, from the design stage through the entire construction process and final install for our newly remodeled kitchen. While a remodel can be painful, they attempted to minimize the impacts as much as possible. One of the main reasons we went with Mid-Atlantic Tile for this project is because they do everything from beginning to end and take care of all of the coordination. It is no small task and we sincerely appreciate Bryan and all of his staff, whether employees or sub-contractors, getting us through the process. You really can’t go wrong using them to make your dream kitchen a reality! I really believe they are filling a special niche in the area. And it would be wrong not to recognize some of the other employees and sub-contractors individually as well, so... Employees first—A special shout out to Heather for all of her help and patience while designing our kitchen. We are very pleased with the final results! Mike could not have been a better lead on our project. He has a handle on all of the trades because of his experience and we were so happy to have him here to ensure things were done properly. He brought Heather’s design to life. And Christian is an up and rising star too. Sub-contractors—Tony and Randall took care of our electrical and lighting needs and everything turned out very well. Jose and crew did a great job painting. Eric did a fantastic job on our floors. I don’t recall names (sorry) but our countertop turned out beautifully as well. (I really hope I didn’t miss anyone.) Everyone was extremely courteous and professional throughout the process.

We worked with Heather at Mid-Atlantic Tile, Kitchen and Bath recently on a project to design a home office. Heather was a pleasure to work with. She met with us on a couple of occasions to help us design an office layout that would work for what we needed with the space that we had. She provided recommendations when we asked, answered all of our questions (and there were a lot) and helped us choose cabinetry, the desktop material, and cabinet hardware. She offered information on product materials, colors, usability, and provided wonderful design advice. Heather also guided us when choosing lighting for the office space. She measured our room, ensuring that what we designed and ordered through Mid-Atlantic fit perfectly, and everything was perfect. All of the materials we ordered through Mid-Atlantic are a wonderful quality, and arrived right on schedule to keep our project moving at the perfect pace. We were quite pleased with the service and materials we received from Mid-Atlantic and from Heather in particular and would highly recommend them.

If I could give zero stars, I would. I highly advise to RUN not walk away from this company, trust me you will thank me later! Worst customer service we have ever received from a company. No return calls, every time you call they are rude and act like it's an inconvenience that you are calling to find out where your order is at. James was the rudest one of them all. When you're spending over $2,000 in bathroom tile, which may not be a lot to them, but it is for us, you would think that they would be a lot nicer to their customers. Numerous false promises on arrival times & tons of false promises & blame everything on the manufacturers and not on them. They LIE right to your face, even when you see the order they messed up right there in front of you & when you call them out on it, they try to blame the original order taker Yasmin, who was the ONLY one who got the order right (she is no longer there) & Yasmin wasn't the one who screwed up the 2 additional orders we needed for more tile (not at fault of Yasmin, it was on our contractor for giving us the wrong measurements). Because of their delays on both orders, the booked time we had for our contractors was up and we now have to wait for their other jobs to be done, before they can return to complete our job. All because Mid-Atlantic screwed up & wouldn't pay to expedite the order for us, they ordered wrong in the first place. Never, ever in my life have I had such horrible customer service or had store managers that didn't care that their customers order & their contracted job was messed up because of THEM.

We recently finished a major kitchen remodel. James was our designer and was amazing to work with. He encouraged me to pick out what I wanted, not remodel everything in a neutral design for when it's time to sell. I am so happy I listened and went bold with my counter-top choice. He gave us a few suggested contractors and we chose Albuagh & Sons. Everyone worked together and made it a pleasure to complete. We had a couple issues with materials and James was great with handling this for me and keeping me informed. I would highly recommend choosing Mid-Atlantic Tile and working with James, he helped me pull everything together and provided me with great drawings from the computer that I was able to see how it would all turn out.

We have recently had the pleasure of working with James Mueller at Mid Atlantic Tile (Frederick MD) in remodeling our very out-of-date and very small master bathroom. James was a pleasure to work with in helping us make selections and in ensuring that we purchased tiles and fixtures that met our needs and desires. James also provided us with a list of potential contractors, and we settled on Fred LeGare, who was also excellent to work with. We had some problems in getting the tile we initially ordered, but James was on top of it and provided us quickly with alternatives that worked out better than our original choice. We would highly recommend James for any of your bathroom remodeling needs!

I used Mid Atlantic Tile to do a complete makeover of our master bathroom. The project went perfect from start to finish. Allison was patient when we made changes and she was helpful at making suggestions. The contractor, C.J., was fantastic and we have since had him do other work in our home. You hear so many horror stories and yet ours was the best experience we have ever had with any remodeling company! Barb P., Martinsburg, WV