Full Bloom Cottage

Reposted from duplicate page for business with update: Our experience with Full Bloom Cottage has been awful. We bought an antique giltwood table from them we found listed online through a third party site. We are local, so we were able to go look at it in person and pick it up ourselves. However, the day after we got it home, we noticed that it had extensive bug damage (holes from powder post beetles). This damage was not acknowledged in the online listing or shown clearly in the posted pictures (it is focused on one side of the piece). We missed it in our inspection at the store, which was not as well lit as our living room. Had we known about the damage, we would not have purchased the table. Given that the table is an antique, and since we were told in passing that all of their furniture is fumigated before they receive it, we assumed the infestation was an old one. We decided we still liked the table and it was not worth the hassle of trying to return, so we decided not the pursue the matter. We purchased the table in late Fall. When Spring arrived, we discovered that the powder post infestation was in fact an active one. I have subsequently learned that the beetles usually emerge in the Spring and Summer. Upon discovering that the infestation was active, we immediately called Full Bloom Cottage. The owner showed concern and wanted to look into the shipment she received our table in. She said she would call us back. After not hearing back for several days, we sent a follow up email and made clear we wanted to return the table. This email did not receive a reply. We left a follow up voicemail several days later, which prompted a reply to our email, stating that they did not accept returns “after a certain date.” We replied that we thought such a policy was unreasonable to adhere to in this particular case since, (a) the table had an active infestation when it was purchased, and (b) we called the day we found out that this was the case (and the first day we could have known). We expressed our disappointment in their position and indicated that if they did not reconsider it, we had no further recourse but to file a complaint with the third party site on which we found and purchased the table, and to write reviews such as this one. To this, we received a reply asking for 24 hours to get back to us. Now more than one week after this self-imposed 24 hour deadline, we have not heard anything else from them, in spite follow up emails and voicemails asking for a reply. We were finally refunded after contacting the third party site through which we purchased the table (not Houzz) and including photos of the table showing the damage obscured in the photos posted on the site. The owner has responded to our reviews were possible inconsistently from site to site, but never tried to contact us directly for a resolution. (Another customer has posted a similar experience on another popular review site since our experience.)

Loretta has an absolute keen eye for fashion and design and her attention to detail is simply amazing. Your space will be functional as well as beautiful. Bloom is the only professional service I personally use. Bloom worked with in my budget delivering high quality merchandise on-time. I highly recommending Bloom Staging & Interiors.

Excellent customer service,Always a pleasure to do business with,I highly recommend this company.Thank you very much for everything!