They hire out to substandard subcontractors. Work was delayed, shoddy, and unprofessional. Got lots of run around from Lowes. Had to go up to NC president to get action.
Had debris for WEEKS that was not picked up but of course was charged for in contract. Still have pieces of wood left from attempted repairs. Last person called and told me they would be out to pick it up that afternoon. Which was months ago!!
Just hire local crew get it done faster,cheaper and most important , what you contracted for in first place.