Userさんへのレビュー

I took their bait to "plan ahead" a month and save 15%. Well, the month came and went. I e-mailed 1st time, they said it would come next week. No problem. But it did not come. When it did not arrive I looked on their site it said it was not even shipped yet. I e-mailed again, they said sorry, it will be arriving the next week. I then e-mailed every week for THREE MORE WEEKS...now no response at all. At this point it is nearly 2 MONTHS after my credit card was charged and 1 MONTH after it was supposed to be delivered by PLANNING AHEAD. So I then tell them, look, either respond to me by 5 pm or I put this in credit card charge dispute and I start telling people about their outrageously bad service. They then finally said sorry, someone at the warehouse would not listen to them and actually ship it when asked, so in response to my SIX requests to get this delivered nothing happened. They said this whole thing was BEYOND THEIR CONTROL! I did get my money back promptly, but I find their poor attitude and un-professionalism unacceptable. I now have to start over again. The company response to the other guy on this site pretty much typifies my own experience...they have a real attitude problem and should learn some basic public relations skills.