Mercer Islandのガレージ・カーポート施工業者

“Update: The owners of the company both called me and took time to understand the problems, both with the fireplace and with communication. One owner and a sales person came to our home and helped diagnose the problem and even got it going for a few days with the battery pack. The service tech and electricians came out about a week later and found the problem was apparently a faulty receptacle installed with the insert, they replaced that and now it works fine. It has added a lot of warmth to our home and is very attractive. In spite of the bumpy start I now feel that they did work to resolve the problem to my total satisfaction. I have never posted a negative review before, but unfortunately I have to say my experiences have been mixed with this company and the products they sell. The initial experience was okay - the showroom sales person knew the products well and was able to discuss them with me knowledgeably. Then it turned out our fireplace did not measure large enough for the inserts I was considering, and we were told we had to accept a smaller insert - fine, we accepted their expertise even though it was not explained to us in full why this was so. The installation was great - the crew was knowledgeable, clean and meticulous. However, 5 days after we had our new Heat-n-Glo Supreme 130-C installed, it failed! It will no longer light. I called the service folks at Fireside Home Solutions and was told they could not get out earlier than the next week to fix it, and they had re-arranged their schedule to try to make that happen for me, in spite of the fact that I could not be home on the day they had arranged. They would not fix it earlier, and part of the reason, I was told, was that they needed to do a 3-day confirmation call - I was told this _on the phone_, while talking to someone who could confirm the appointment! I just spent $3500 on an insert that _does not work_, and I would caution anyone about buying this insert and dealing with this company - be sure you understand how their service plan works before hoping to enjoy your new gas fireplace!”

“We had our tension rod split in half after a big wind storm, it was a very old door. They were able to come out the very next day. The technician was polite and arrived on time. He assed the issue, replaced the needed parts and serviced all the others. He was quick and efficient, the whole process took less than an hour. Plus the new system is so quiet, doesn't bother sleeping little ones! We are very pleased and would use or recommend them over and over!!!”

“Very impressed with speed of response, cost of repair and professionalism of the contractor. I would highly recommended them. They where very good survice.”

“Jonathan is easy to work with and completed the installation of our new garage door in a timely, professional manner. I highly recommend him.”

“Professional Service After seeing this company’s commercial on TV I called for a garage door test. The service tech was extremely professional and walked me through all the stages of repairs. High quality work.”

“I desperately needed someone to fix the power motor repair board of my garage door. My father, who had previously used this garage door company, recommended that I call them. Tech was prompt and very accessible. He answers the phone and calls you back. He is knowledgeable and knows his business well. Also, because he is a small operator, his prices are competitive. The work that they did for me was great, a very nice job. I would definitely recommend them.”

“Showed up on time. Did the job as requested for the price as quoted. The repairman was pleasant, polite, courteous and cleaned up after the repair. I have used this company previously to replace a garage door spring approximately a year ago and this time to replace the garage door opener. I will call them again if I should require their services and would most definitely recommend them to anyone that may need to have similar repair work performed. Thumbs up!”

“Prompt and Professional My garage door got stuck, so I called this company after my friend recommended them. The technician who arrived got my door moving again really quickly. He was very friendly, and the service cost a lot less than I thought it would.”

“Prompt, honest & attention to detail! My garage door was refusing to operate properly and the technician from this company installed new rollers Now it sounds and worksperfectly again. I really appreciate prompt service, honesty & attention to detail!”

“Appointment time was exact. Niko was extremely well trained and knew his job. The time he told me it would take to complete the job was right on target. I would recommend your company to anyone. Everything was cleaned up as nothing was done to the door. GREAT COMPANY!”