Vashonの暖炉・ストーブ専門店

“Update: The owners of the company both called me and took time to understand the problems, both with the fireplace and with communication. One owner and a sales person came to our home and helped diagnose the problem and even got it going for a few days with the battery pack. The service tech and electricians came out about a week later and found the problem was apparently a faulty receptacle installed with the insert, they replaced that and now it works fine. It has added a lot of warmth to our home and is very attractive. In spite of the bumpy start I now feel that they did work to resolve the problem to my total satisfaction. I have never posted a negative review before, but unfortunately I have to say my experiences have been mixed with this company and the products they sell. The initial experience was okay - the showroom sales person knew the products well and was able to discuss them with me knowledgeably. Then it turned out our fireplace did not measure large enough for the inserts I was considering, and we were told we had to accept a smaller insert - fine, we accepted their expertise even though it was not explained to us in full why this was so. The installation was great - the crew was knowledgeable, clean and meticulous. However, 5 days after we had our new Heat-n-Glo Supreme 130-C installed, it failed! It will no longer light. I called the service folks at Fireside Home Solutions and was told they could not get out earlier than the next week to fix it, and they had re-arranged their schedule to try to make that happen for me, in spite of the fact that I could not be home on the day they had arranged. They would not fix it earlier, and part of the reason, I was told, was that they needed to do a 3-day confirmation call - I was told this _on the phone_, while talking to someone who could confirm the appointment! I just spent $3500 on an insert that _does not work_, and I would caution anyone about buying this insert and dealing with this company - be sure you understand how their service plan works before hoping to enjoy your new gas fireplace!”

“Don arrived a little early which is a good thing. He was professional and courtious.Don finished the installation within the predetermined time, that was nice too. I am pleased Lowes uses Cressy Door Company.”

“Ara was recommended through our designer. He custom built our fireplaces, kitchen hood and custom made all the limestone trim around my home. Ara was very knowledgable and guided me through the process. Great artistic ability and a pleasure to work with. His team wss very professional and met the timelines. The end results are beautiful.”

“Great product. Our customers love the electric fireplace we have wired from this store. The AmantII is a customer favorite in custom homes and wall great design.”

“The owner of the company drove quite a distance to talk with us about the possibility of a pellet insert for our home to reduce heating costs. . We were so impressed with his knowledge, and consideration for our situation. In the end, he felt that there might be better alternatives for our situation than the products he sells. We were so amazed with his honesty, and putting our needs before his business.”

“As a general contractor, working with reliable and professional subcontractors and vendors is so important to us. Eric Wallace and Wallace's Stove & Fireplace has been nothing but wonderful to work with. Not only have we had positive experiences working with them but our homeowners have been extremely happy as well. For us, knowing that Wallace's Stove and their staff take such good care of our homeowners is huge and much appreciated. Eric Wallace always goes above and beyond to provide excellent service to our jobs and homeowners. We hired Wallace's Stove to take care of a job that another fireplace vendor backed out of and it has been such a great working relationship that we now send all of our customers solely to them. I highly recommend Wallace's Stove and Fireplace to anyone looking for excellent, knowledgeable, reliable service and great products!”

“We are a custom home and remodeling contractor who has been using Heritage Fireplace Shop since our original formation in 1967. They have always provided excellent customer service throughout the years. We would highly recommend them for any future fireplace projects. Thanks for be such an outstanding vendor! We really appreciate all the work you do!! Mike & Cheryl Ritzman Ritzman Construction LLC”

“We are thrilled with our new fireplace doors! They are beautiful and made with the highest quality craftsmanship and materials. Every aspect of the doors has been done with an understanding of how it will affect everyday use and maintenance. The glass doors fold back for easy cleaning. The draft control is heavy duty. The fit and finish are outstanding! The gold plating over brass means that the finish will not tarnish or be affected by heat over time. Jerry even supplied spare glass for the doors in the event of breakage! The care with which the doors were installed was a pleasure to watch. The word heirloom comes to mind as these doors will probably last for centuries. They are beautiful! Jerry is a master and we would recommend him to anyone that wants the highest quality! 5 of 5 stars.”