Wise Pool & Spa Service, Inc.

Wise Pool & Spa did an amazing job! From start to finish, they guided us through the process and made us feel at ease the entire way. Mike and his team were always consummate professionals and can understand why they have such a great reputation. We have a smaller backyard which made the work a little more challenging. It turned out absolutely beautiful and our family will enjoy it for years to come. I would recommend them to anyone and would be willing to share our experience if you need a reference.

Given the abundance of pool contractors in the Southern Maryland area and being a client of Wise Pools I cannot recommend them. Mr. Mike Wise has a fantastic personality as with all salesman who are trying to sell a service or a product. But great personalities do not make up for subpar standards of craftsmanship. The fact stands that Wise Pools does not do any of the actual "pool building". Wise pools uses other companies as subcontractors to build the pool for his pool customers. The problem with this is that "Wise Pools" has no say over the quality of work that is being installed. If the subcontractor that Wise Pools hires does bad work... tough. The subcontractors are not Wise Pools employees and will not be reprimanded or terminated for poor craftsmanship. The only person who will have to live with the poor craftsmanship is the customer who is paying $50000 for the pool. Every aspect of our pool build had some level of "poor craftsmanship" and some level of disappointment to us as the homeowner. This entire thing was not the experience we, or anyone else that is installing a large scale backyard project would want. Basically if you are looking for excellent customer service from a contractor do not go here this is a family owned business you cannot have a complaint about one of the staff because they are all family. If you do decide to go with this company because they are the cheapest keep this in mind. You get what you pay for! Just make sure you get everything in writing, make sure your quote has the part numbers, or model numbers of the items that you are receiving with the pool. Get the filter pump model#, get the filter model number, get in writing what kind and type of pool cover you are getting this does not happen until the end of the season and you will forget if the info is not on the quote. Wise pools will say they install loop-lok covers during the sales pitch but they will install is simple tarp cover that lays on top of the water. This is the cheapest pool cover available and this is what he provides and you will not be pleased with it as we are not pleased with it. Wise Pools also will not seal the expansion joint where the pools coping and the pool deck come together. If you want you pool deck to look and be complete you will need to pay an additional $700 once all the concrete has settled and Wise Pools will fill the gap with a special grout. (It's part of the pool project but it is not included in the pool price...) Unfortunately, I chose Wise Pools as my pool builder and I chose poorly. Since conducting business with Wise Pools I would have to say they are not my first, or second choice for a pool builder if I ever build another pool. If you are looking for a hole in your yard that holds water, I am confident they will meet and fulfill your needs. But, if your looking for attention to details, and excellent craftsmanship for your backyard masterpiece then look elsewhere because it will be flawed from this builder. I will not be using them for any future pool service needs after the warranty period expires.

This company installed my pool and helps me maintain it in good working order. They open and close it every year. The customer service is excellent, they are also friendly.

They replace our pool liner and installed a new energy efficient pool pump. The work was done as scheduled and on time. They did a great job.

Complete reconstruction of a very old pool. Installed a substantial concrete deck, new plumbing and new liner. Later Mike changed us to salt water., which has been terrific. The work was completed on time and budget. The quality was exceptional. The lapala tornado arrived the day after it was finished and dumped a few small houses in the pool. After cleaning - Mike came by and fixed damage to the liner for free!! Did not see that from all of the contractors that flooded town after the tornado. I continue to rely on Wise for all of my pool needs from testing to any part I can think of.

I have worked with this company since they started, in fact Mike worked for the company that built my pool. He has always been very helpful through all me problems as have the staff that work at the store. The crews who come to my home to open and close my pool each are very friendly, efficient and knowledgeable. I would not hesitate to recommend them.