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Window Design Group is the premier window replacement & plantation shutter company in Southern California. We specialize in replacement windows & window shutters along with a wide variety of window coverings as well. We put an emphasis on energy saving products, such as Windows, Shutters and Energy efficient blinds & shades. Customers will benefit from our extremely reliable service, detailed work agreements, and professional friendly staff.
対応エリア:
Entire state of California
業種
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事業内容
会社名
Window Design Group
電話番号
+1 800-577-0643
住所
771 Chambers Lane Suite 330
Simi Valley, CA 93065
平均依頼コスト
$100 - 100,000
We can custom make any product from vertical blinds to motorized plantation shutters. We also do custom real wood windows to vinyl replacement windows and doors.
資格・免許
993370
フォロワー
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Houzz アワード (3)
Houzz バッジ (1)
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Window Design Groupに対するレビュー 19件
新しい順
I had a terrible experience with Window Design Group and would advise anyone against doing business with them. After paying a deposit for their services, I was left completely in the dark with no communication from their sales rep, Kevin Bowers. Despite multiple attempts to contact him by phone and text message, he never responded to any of my messages.
As a result of Kevin's lack of communication, I reached out to Window Design Group's phone number and was met with an unhelpful receptionist. Even she had trouble reaching Kevin, and eventually, she provided me with the contact information for his manager, Chris Margott. However, my attempts to reach Chris were also unsuccessful, with no response to my calls or texts.
It's been a while since I've heard anything from Window Design Group, yet they have not refunded my deposit nor delivered any of the services they promised. It's a clear case of taking money and failing to deliver.
I want to warn anyone considering doing business with Window Design Group to be extremely cautious - no matter how "helpful" or convincing the sales rep may seem during the initial meeting (especially if they are asking for you for a deposit). If they ask you for a deposit, I would strongly advise against it. You will likely never see your money again.
2023年2月17日
Lizabeth Grant
平均評価:5つ星中 星1
We had the worst experience ever with this company. DO NOT USE THEM. Their product is just okay. Their customer service is non existent. Just horrendous.
2022年12月5日
Rena Patton
平均評価:5つ星中 星1
STAY AWAY!!! Worst company EVER!!!
Working with Window Design Group has been the worst experience. We signed the invoices to have new windows and doors installed in May 2019. It is now January 2020 and we still don't have a front door. They have delivered the wrong door 4 times. They won't let us cancel the order but can't get the correct door delivered. Over and over my husband has had to take time off of work to meet the installers only to have the wrong door brought out. They installed a damaged door and their idea of a fix was "let us board up the door for 3-6 weeks while we get it fixed". Blake sells you on family business and customer service but it is a total lie. Blake won't even return a phone call. And was dishonest on the quality and construction of the front door.
The special accent hardware we ordered is being applied with 3M tape when we were informed it would be built into the door itself! Tanya has horrible customer services skills and for the last 8 months has been worthless. We were finally supposed to have the door installed today and Tanya set it up for COD. Did I mention they demanded payment in full prior to install (thank goodness we didn't agree to that!). Tanya now tells us we owe over 6 thousand dollars more than our invoice amount. And when we respond via email (they only way you can speak to customer service) that we owe far less than that we got no response. Working with Window Design Group is a nightmare!!!
2020年1月11日
Robert Preston
平均評価:5つ星中 星1
I had a full window package installed at my house in Hermosa Beach. The install scheduling went smooth enough, but despite having two measurers come out on different days, no one informed the installation team that they would need a properly sized ladder. So they half finished the job and promised to come back "the next day" with the proper equipment to finish the water proofing on the top floor. Now 4 months later, they have still not returned despite multiple requests. It rained today.... and the windows are leaking. Now I have bigger problems. STAY AWAY FROM THEM
2018年1月9日
Nicholas Koumaris
平均評価:5つ星中 星5
This is an update to a previous review. I connected with the company's owner directly and he helped resolve my issues. I'm satisfied with the resolution steps taken.
2017年10月2日最終更新日:2017年10月9日
Laura Gardner Dalton
平均評価:5つ星中 星1
We ordered 10 windows in January, and the project was finished in May. The biggest problem is communication between the different departments within window design group.
The day of install was delayed 2 weeks. 1 window was broken, and 2 were the wrong size. The lead installer promised that 100% the 2 new windows would be here in 2 weeks. After 2 weeks I called and the office FORGOT to order them.
Meanwhile I want the other 7 windows finished inside! Twice the crew scheduled to come finish drywall, and did not show. They were confused. They were busy. etc.
I had holes in my drywall and no drapes for 8 weeks while I waited for them to finish the project.
Worst of all, we needed these windows finished so we could restucco our house. We couldn't wait an extra TWO MONTHS, so we had to stucco. WIndow Design Group finished the project (finally) but the 3 late windows broke and cracked the new stucco during install. WDG wanted to patch it. No thanks. I'll have my stucco guy finish your work.
Our salesman (Stephan) said that the drywall around the windows would be paint ready. But my husband and I had to sand and sand. Drywall dust covered our whole house while we finished their work.
The windows are beautiful and well made. So 1 star. But please beware. Our experience was horrible.
2016年5月23日
Was referred to this company by my friend Glen when we were remodeling our house, so I decided to get windows and shutters from WDG- Everything's been great! They did a great job with designing and installing as I needed everything to be custom.
Step 1- they sent a designer for the consultation who made recommendations and took measurements. It's good that they send a designer and not just any joe shmoe because he was actually very helpful in giving us suggestions and we ended up changing some things around because of his recommendations.
Step 2- bid was sent to us, we signed the contract and sent out deposit.
Step 3- our windows were made, they called us and set up installation and everything turned out great.
After we were satisfied with our windows, we decided to get shutters from them as well, and I am very satisfied. Since we were returning customers they even gave us a better price.
Everything turned out perfect, the way I expected.
2016年3月8日
Beverly Hoppe
平均評価:5つ星中 星5
When we bought our older home we knew that sooner or later that the windows were going to have to be replaced. We called three companies one was overly pushy and rude, another would not return calls but Kevin from Window Design Group came out explained thoroughly the business and the product. We placed the order, there was a wait time while the Windows were being manufactured, finally install day arrived they were fast, professional and neat. They left no mess behind. We love our new Windows. The difference they make in our heating and cooling costs are very noticeable. I highly recommend this company.
2016年2月27日
Bruce Kimmel
平均評価:5つ星中 星2
We bought 6 plantation shutters. We are happy with all the shutters except one, the shutter for our kitchen window. That shutter was a different style (inside mount) requiring precise measuring. The shutter arrived too small leaving gaps too big to caulk on all four sides and the installer suggested having someone else come out and add a moulding to cover the gaps at additional cost to us. We felt it was a measuring error and the shutter should be replaced by the company. We asked the installer not to finish the installation until we spoke to our salesperson for a solution. Repeated calls to the salesperson and customer service have not been returned leaving us with a partially installed shutter that does not fit the window. In addition the bronze hinges on the shutter are covered with white shutter paint.
2016年2月2日
marthalederman
平均評価:5つ星中 星5
This company is a breeze to work with, this is my second home I have used them for. I have and will continue to refer them!
2014年8月13日
Love my new shutters in our hang out room, with the kids it was the best option for us. Easy to clean, look great and was very affordable!
2014年7月11日
gabbymuzzin
平均評価:5つ星中 星5
Great quality, great prices, great financing program, great installation. Nothing but 100% satisfaction on my end! I have recommended this company to friends and family, my sister will be getting her windows installed next week and I know she will love the product as much as I do!
2014年7月1日
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