PNW Drain Pros

The first three appointments they never showed up. The fourth one they did. The work that was in the write up for the estimate was not done as laid out. It was supposed to be one diagonal underground pipe to the corner of a yard. They put in to 90° angles and went square around the yard. When they were done, I noticed there was no drainage. Great to pick up the bigger debris so that it doesn’t overtime clogged the pipe. They reluctantly did that. When I pointed out that the water was not flowing correctly with the work they did… It was backing up and flooding more than prior… I got 1 million reasons why that could be my fault not 1 million, but at least 15. Ultimately Blake agreed to have his guys come back out and do the job as laid out in the bid of what I paid for. They came out but they did not put the one diagonal pipe to the corner of the yard. They continued with the 90s and just extended it 8 feet to the corner. It poured rain yesterday. When I looked at the system, it was completely unable to take in the water that was coming down and was just flooding over against the house, the amount of upsell‘s that came my way are ridiculous. They had many other solutions they could try. Ultimately I went with johns waterproofing and the problem is 100% fixed. I was just disappointed at the lack of professionalism for showing up on the day you say you’re going to and not even bothering to call to tell the customer you’re not coming… The amount of ups selling when I had a problem… And the number of excuses as to why it was my problem with the work that they did was astounding! The system still floods like crazy, but it doesn’t matter because johns waterproofing can handle that just fine. I don’t recommend this place you’ll get a run around if you have a problem. And just show up when you say you’re going to show up! When they came out to do the work, Blake was under the impression that it was already done a week earlier when nobody had come back the next day like they said they were going to. Honestly, I just gave up on the company and took it as a loss. Nothing that they did made any difference in my water issue. In fact, it made it worse. Honestly, my Home Depot gutter extension worked better. At least the water didn’t back up against my house. It still doesn’t work but it doesn’t matter because johns waterproofing can handle the water.

After months of planning we lost our contractor weeks prior to renovating our kitchen and main living space. We had appliances and cabinetry purchased with set delivery dates and were in a panic - walls needed to move and beams needed to go up. Fractal Renovations was recommended as a local company by Houzz. Blake responded to our Houzz inquiry within 1 business day, and was on site reviewing our project within the week. We were impressed at his willingness to the take time to listen to us and comprehend the scope of our project. He was attentive to all our communication both call, text, email throughout our project. Fractal's team of craftsmen were kind and easy to work with. With any old home once you open walls there are hurdles and challenges to work through. We felt that Fractal kept us in the loop, and guided us through our renovation with their expert opinions to help create a complete transformation of our space. Attached are pictures of previous kitchen and completed project. In 14 weeks Fractal completed all demolition, installed a 22 foot beam to span the room (allowing us to remove 3 walls), added a window and exterior door, adjusted/shifted 4 interior door ways, managed all plumbing and electrical, completed all drywall work, painted all interior walls, placed new baseboard throughout the house, and received and assisted with install of appliances. We highly recommend working with Blake and his team.