Vague & Vogue Pierrefonds

Was pressured by the Plumber to use all products from V&V saying that compared to others when you have an issue. Plumber said, They are good to get parts and warranty support. Over $60,000 spent at V&V. Had 2 issues with defective products. It and took 3 months and 4 follow-ups before getting replacements. They never get back to us to give status on ETA. Always oh sorry we will order it right away, never due. 4th times said OK we received it. will schedule the work. Defective sink faucet cartouch told on December 12th, and still not received parts. Said we are putting a Rush. More like ops we did not order it yet.... I would say buy somewhere else.

I"ll start by saying that I have worked in customer service for over a decade and never have encountered a lack of follow up from a company such as this one and I have seen alot. We were recommended this place by our contractor. We purchased a shower glass, a bathtub, some faucets and a 16inch rain shower. all in all the sale and service went smoothly. We were promised dates for all of our merchandise that we PAID IN FULL FOR. As my contractor was preparing to install our shower glass he told wrong glass was delivered to us. This delayed our washroom by a few days. No big deal as these things happen and we are not unreasonable people. The following week the new glass came in and it was installed successfully. Meanwhile we called this company 6 times to have the other glass doors (which were in our hands now and we were responsible for). 4 weeks later they decided to send a truck to pickup the glass with one employee to lift 150-250lbs parts of glass. I kindly helped the employee (who looked distraught and was struggling on his own) place the merchandise back into the truck. All this had not been an issue, we are very understanding people and seeing as I work in customer service I can attest that things happen all the time, ONCE AGAIN NO BIG DEAL FOR US, We then proceeded to install what we thought was a 16inch Riobel shower head that was PAID IN FULL. I measured the head and it was only the 12inch version. When I contacted the representative that we purchased from I was told the 16inch shower head is still not available and it currently on a ship in transport and it would take another 2-3 weeks, why were we not advised about this?? This was sometime at the beginning of July. I followed up 4 weeks later myself thinking perhaps they were too busy and possibly forgot?? Nope, instead I got a response from someone telling me that I should speak to a supervisor. I left a message to the supervisor, 3 days later still no follow up or call back?? I then called back again, finally spoke to the supervisor who told me that the shower head was still not in stock and they would call me when it was. I asked them politely that I was told 2-3 weeks already, the supervisor cut me off completely and told me it is on "the ship" and they will contact us when it arrived, no compensation offered, not even an apology. We are now September 10th over two months later and still no call back from Vague&Vogue. I decided to call back one last time before I wrote this review. I have never once wrote a negative review towards a company since I am EXTREMELY Understanding. However enough is enough I need people to hear about the less than stellar experience with this company after our sale. I called back this morning and finally spoke to a kind lady that was willing to help and she apologized. She told me I would receive a call back, I was sceptical, she assured me. Finally she did call back and was told by a representative that our shower head is on "the ship" and that it will be another 1-3 weeks before it will be in stock. Now I am really confused and feel like I am being taken for an idiot. No apologies from the representative or the manager in charge and no offer of compensation from anywhere? This to me as a consumer who PAID EVERYTHING IN FULL is not acceptable and I felt compelled to write this review. I am truly baffled by what is going on. The answer I got numerous times from the company "We gave you a 12inch shower head for the time it takes so what is the problem?" That is not the way to approach a situation, especially because we have been patient for over 2 months, they don't comprehend the principal, and we only called them a total of 3-4 times in the span of over two months for a follow up??!!!.. This company fails to care about some of it's consumers I suppose or maybe because we didn't spend $50 000?? Either way I am very sorry it came to me writing this, but as someone who works in the customer service industry, I felt compelled to write this. This isn't how you build brand loyalty be it a shower head or an entire bathroom. Follow up with your paying customers!!!! Will not be going back and we ARE STILL WAITING FOR OUR SHOWER HEAD in the meantime...... Uncool and we are not happy campers right now.

We have worked with Plomberium Pierrefonds on many of our bathroom (and some kitchen) projects for the last eight years or more. They have a very good customer service approach and are there to help whenever there is an issue with a product. We highly recommend them for their excellent selection of products and personable and professional staff.