Viking Steel Structures

On 5/17/21 I requested a quote for a steel garage from Viking Steel Structures. On 5/27/21 they sent another email stating that the price of the building was going up 30% on 6/1/21 so I needed to place a deposit to lock in my quoted price. They sent the contract which was with TOL Buildings Inc. I went to TOL’s website and they claimed to have an A+ rating with the BBB so I made the deposit the next day. The contract states that it usually takes 1-4 weeks for delivery. I was told by Mr. Aguilar at Viking to allow 4-6 weeks for delivery once I provide proof that the foundation was in. After obtaining the permit and working with a concrete contractor, I sent Mr. Aguilar a picture of the foundation on 8/5/2021 which he in turn sent to Ms. Gonzalez-Leon of TOL. On 9/8/2021, I called to get an update and was told that it is a 6–8-week lead time for delivery by someone from TOL (did not get his name). I called again after 8 weeks and the manager of Viking stated that they were going to have a meeting with TOL on Thursday to go over the scheduling of building deliver as they had approx. 50 buildings that they were needing confirmation on and mine was one of them. I called the following Friday and was told that TOL needed another week to provide a response. I also called the phone number given to me for the scheduler at TOL (1-336-368-8910) however the voice mailbox is full and was wasn't able to leave a message. I emailed on 10/11/21 and was told that Viking is still trying to get an update. At this time, I still do not have a confirmation. When I requested refund, Tania Romero told me that “per the contract you signed the deposit is non-refundable”. The contract also states that delivery is usually 1-4 weeks. It seems like “Haha, we have your money and there is nothing you can do about it”. TOL's website show that have an A+ Rating with the BBB when, in fact, they have an F rating (so does Viking). My wife & I have made multiple (50+) phone calls and emails. The vast majority of the time, the phone just rings, you are place on hold for 30+ minutes until you get tired of waiting and hang up, or you are sent to a voicemail box that is full and can't receive messages. Viking does communicate a little better however take no responsibility and keep placing the blame on TOL. They keep telling me they are following up and the deposit is non-refundable. It appears they chose to follow the contract when it benefits them but when it comes to the usually “1-4 weeks delivery time” in the contract they say they “don’t have control over that”. What they do have control over is MY MONEY and the quality of their customer service. I have done everything required of me per the contract. IMO, TOL and Viking are in a material breach of contract for failing to meet the promised delivery times and TOL has fraudulently misrepresented their BBB rating (which influenced my decision to sign the contract) thus creating a false sense of security to consumers.