U.S. Bath Systems

The sales rep that came out to do the estimates and loan contract left out a key peice of the project, notably the reason we're doing the remodel at all, the subflooring damaged by a leak. We scrounged to get the project at 15k so we can afford the loan payment. Low and behold a contractor comes out and I find out not only is the subflooring repair not on the estimate, the sq ft of flooring is wrong and it's got sink faucets instead of shower heads (vanity was going to be untouched by this project). The boss lady calls me and first thing out her mouth is we're going to start from scratch.... so your not even going to try to make this right? Your just going to throw it all away and start over like this huge mess up didn't happen? Like y'all didn't help me take out a credit line on a project estimate that wasn't accurate and btw, I asked to see it several times, was refused based on proprietary something, but had he shown me maybe it would've been caught. She says it's obvious I can't be made happy when she didn't even try! All I asked was for a sales person who actually knows what their doing and a contractor to come out (which was already scheduled for Friday so I guess that's cancelled to?) To give me real prices instead of half a quote. Moral of the story, if they mess up they're just going to trash your project instead of making it right. Good thing nothing had started yet, God knows how they would've screwed us over had the project actually gotten started. Found out the assumption was made that I would expect them to do the whole project for the original price. I never said nor implied such although that would be making it right when they royally messed up. I attempted to try and find a resolution but they didn't even try. I know in construction there's a gray area but they didn't even wanna talk about it. Their trying to call it unforeseen circumstances, I have proof they knew about it to begin with.

They arrived 2 hours late to the appointment since previous appointment ran long (forgiveable, but call/text would have been nice). The sales person went through a canned worksheet. Even though he claimed several years experience, he was not knowledgeable about remodeling baths. He was basically a note taker and read a script. 7 We received 3 bids. The two other contractors were $25k and $26k bids. US Bath was 50% higher than the other 2 bids. The US Bath quote took significantly longer than the other 2 bids. Overall, not a good experience across the board. Not recommended

They were very friendly and helpful whenever I had a question about what they were doing. Put down sheets so my house won't be messy during the remodel. Very trustworthy. Left several times during the remodel and always came home to a clean house with nothing out of place. Asked if they could put the toilet back the first night before they left and they said no problem so I won't have to get a hotel room for the night. That was great.

Changed bath surround, faucets, lights and gave my bathrooms class. The designer and construction team were very respectful & neat. Allowed questions and answered with knowledge and experience.

We had a bathroom in our downstairs that was in dire need of having the shower replaced. We had gone into our local Home Depot and answered a few preliminary questions and they advised us that someone would contact us. We were contacted by Alex and he setup time with us to come out and look at our bathroom. He was very helpful and we really felt he was hearing our needs to come up with the best solution for us. He was a good listener and took our input into account. In the end the solution the team came up with was absolutely perfect. We love our new bathroom and would highly recommend Alex and team.

It was great working with everyone from sales, office, and all the guys on the job. Appreciated that they really heard what we wanted to accomplish, they were knowledgeable and professional in every area. We just wanted our 1959 second floor tub and tiled shower, that was leaking into our first floor kitchen, replaced. Another trusted contractor wanted to redo our whole bath and said it couldn't be done without reconstructing other damaged walls and floor around the tub. U.S. Bath Systems, did the job wonderfully. Besides giving us a new tub and shower, they also repaired the walls damaged by water. During the destruction phase of the tub and shower area, they salvaged shower tiles to repair our water damaged bathroom walls and cracked wall tiles in two areas near the floor. They also saved additional (1959 impossible to replace) tiles for any future needs. It was important to them that we were satisfied, and they exceeded our expectations. We would highly recommend their services.

I can’t say enough good things about the excellent work U.S. Bath Systems did remodeling my bathroom. The crew were very professional, and knowledgeable in what they had to do. The crew work fast and efficiently to complete the remodeling in 3 days. My soaking bathtub, the shower wall, and bathroom floor came out beautiful. U.S. Bath Systems went to great lengths to give me a seamless and joyful experience. I’ll be very pleased to refer Bath Systems to my family and friends. Rocque J Amaya, Burnsville, MN very professional, and