Old World Iron

Dear Mrs. Muir, of course, this review is very disappointing for me to hear. My understanding was that you were home on Mondays and Fridays and that, when I could get by, I would alert you that I was coming. That I am aware of, we never had a firm appointment. If I am mistaken in that, all I can do is offer my sincerest apology.

I'm not certain what you mean when you indicate you may have been "profiled" but we certainly don't turn business away from any customer. Indeed, no job is too small. However, it's also true that we do many larger projects on a regular and frequent basis and are fortunate enough to have a substantial backlog of work, all year long.

We didn't have any idea you had just bought the house, whether you had cash in hand or not, or that projects were just beginning. We never give any thought to those kinds of things. Each new contact is a total stranger we simply want to turn into a satisfied customer if at all possible....and we seemingly failed at doing that this time.

Candidly, it seems there's been a big misunderstanding on my part. I had every intention of doing your project and noted that your home is on the path I take to and from the office every day. So, there wasn't any difficulty in actually going by there and looking at it. I just misunderstood your desire to get it finished in the time frame it seems you wanted. I had your file hanging right by our main entry door, as I do all files for jobs I intend to go look at, at some point in the near future.

Lastly, it's important for you to understand that around 70% of my business each year is done with individuals...not with construction companies or builders. Your business is just as valuable as anybody's and I can't apologize enough for the lack of follow through on my end.