Tiltco Architectural

Great aluminum products for residential and commercial construction. Have a lot of staff and sales reps making communication and scheduling very easy.

We ordered a very expensive lift and slide door and some windows for a major renovation project back in March 2020. They were installed in June 2020 and immediately had issues with the door. Its been over a year of trying to get this resolved and all we get are one delay after another. Customer service is non-existent with this company. Not sure they know what the term "Customer Service" even means. Would not recommend them to my clients ever again. Giving 1 star because I don't have the option to give zero.

OMG! I’m exhausted trying to purchase doors and windows from Tiltco. We drove to the showroom which was a pleasant experience, but then we were ignored. Five weeks later and still can’t get a price. At first the sales rep said that he didn’t receive my email that included all measurements. Sent again and never heard a word. Complained about 10 days later on their info email and right away heard from the sales rep. Sent an email that same day, never heard anything. Sent two more emails beginning of the following week and you guessed it, nothing. Phoned to speak to a manager and told the receptionist that I didn’t want to speak to the sales rep that we had been dealing with for 5 weeks. Received an email from the sales rep 15 - 30 mins later, saying how busy he was and how busy the company was with large orders. This has been the most exhausting and frustrating experience for us. We have built a home and majorly renovated two other homes. I have never experienced this with all the contractors and sales people I have worked with in the past.

We have been very happy with our Tiltco windows and doors. Not only are they aesthetically pleasing but they function properly. Our experience with service and deliverable ptoducts was outstanding. I highly recommend them.

We've been using Tiltco for a number of years. We really love the product. Tiltco's widows and doors seperate us from other builders in the competitive Toronto market. Without a second thought we would definitely recommend Tiltco.

Worst customer service experience ever. Product is not great. Many months overdue in delivery. The General Manager is where the problems at Tiltco in Newmarket begin and end. There is no understanding of customer service whatsoever from him. I've never experienced someone swearing at me on the other end of the phone and I'm the customer. If I could leave a rating less then 1-star I would. So many misleading statements and outright lies. Shameful that this was most expensive part of the project turned into the largest disappointment. I simply would not recommend Tiltco to anyone, every

if i could give zero stars i would. this has been a disaster since the getgo. they dont reply and when i finally get through reception they always blame a different person. i dont care who fault it is, just give me answer on why everything is delayed and why I believe i got knock off materials!!!

Disappointing to say the least. I was told 3 times my windows are in production and then kept being delayed. Manager doesn't answer his phone or reply to emails. When you pay a lot you should get what you pay for except I didn't get what I paid for still after 4 months... poor management

We are very disappointment with the customer service and communication skills at Tiltco. Our windows/doors went in in November and they are still not correct. They have come back a few times after many emails (pulling teeth) to fix things but they are not fixed. A locking mechanism broke off which they replaced but the replacement will break off also as the door is not aligned correctly. The gasket is falling off, the door is not in square and it is not sealed. Cold air rushes in through the gaps at the sides. They also never delivered screens and keep saying they are "in production". I don't think it takes 5 months to make screens and they should have been made when the windows were!!! It's a big run around trying to get anything from this company and I do not recommend them. The manager himself doesn't bother to respond to emails or answer the phone. We spent over 45k on windows and doors and this is the service we have been given. I can't imagine how bad it must be for a home owner with a modest budget.

Unfortunately, the wood laminate on our Tiltco windows has delaminated after just 7.5 years on our outdoor pavilion/gazebo. As a result, the beautiful wood-look finish that we paid for is peeling back to reveal a white frame underneath. I've posted an example picture and have sent the company pictures of at least 3 dozen more spots where the delamination is taking place. We understand that this is due to a change in suppliers as the windows on our main house (manufactured a few years earlier) remains in beautiful condition. Tiltco has been slow/inconsistent in responding to us. Update: Company has now visited our site and we are hopeful for a remediation plan.

Hi, Here's my experience in dealing with the Tiltco company: Ordering I met with Derek Lukala and explained to him my requirements for noise reduction since my house backs onto a main railway track that has a lot of freight traffic 24/7. Derek provided a few options and explained in detail the pros and cons of each one which helped me decide on the most cost effective solution. His technical expertise, patience and sales technique (read 'no pressure') was very refreshing. I placed the order with confidence and peace of mind that I was buying an excellent product. Installation Mick called to set-up an appointment to take precise measurements of my patio door and two windows. He was right on time and very effective in explaining how the installation was going to be performed. I was concerned by having my house freeze for a few days in the middle of January. Mick assured me that the installation will be completed within one day. Fast forward 6 weeks: Mick called me a few days ago to set-up an install date. We decided on today, January 28th. Once again he and his team arrived exactly when promised. Mick and his team set to work and managed to minimize the time my house was exposed to the freezing temperature. They performed an exemplary install job left no trash in any room. They have used heavy duty thick drop clothes to protect the floors. My beautiful hardwood floor survived without a scratch which made my wife very happy. They were also very polite and pleasant to talk to. Kudos to Mick and his team! Conclusion The windows and the patio door exceeded my expectations in terms of noise reduction. The combination of 6mm + 4mm panes of glass are very effective in reducing the noise just as Derek said it would be. It also helps that they are gorgeous to look at and extremely easy to operate. Needless to say, I will recommend Tiltco to all my friends. Lemonta A very happy customer!

We specialize in residential spec homes and have dealt with Tiltco on numerous occasions. Tiltco has provided us exceptional customer service and products.