We have a traditional 19th century servant's kitchen, which is actually 5 small inefficient rooms, entirely unsuitable for modern living. After removing walls, to pull it all together, we wanted a floor that says, "Wow!" I visited Homestone Gallery because my designer said they had a good selection. I got a lot more than a good selection. One of us is a New Englander and the other is South American so there is a difference in styles. Working with Karen, we decided on traditional encaustic tile, which is appropriate to the period of the house and can look either Victorian or high Spanish. She carried a large number of samples, but none was exactly in the color palette that we were looking for. Karen pulled out her colored pencils and worked with us, creating a color scheme that was perfection. She is very talented and creative, and she took a lot of time with us. We arrived at exactly what we were dreaming about. Karen managed to delight both of us -- and at no additional cost. The samples are on order now. Basically, our entire kitchen remodel is based on this gorgeous tile. We joke that we will tell people that we pulled up eight layers of old linoleum and found the original encaustic tile underneath in pristine condition. Without Karen's expert guidance, we never would have arrived at this perfect solution, and nobody else in the region has such an expansive selection. I cannot recommend this business highly enough. Karen knows tile; she has exquisite taste; and she understands customer service.