NOT RECOMMENDED
Placed an order for 4m of concrete on Thursday 2nd May, to be delivered at 8am on Saturday 5th May. This was checked, and all confirmed to go ahead.
Dinnertime that same day, I received a phone call from the Concrete plant to say that the delivery would be OK, but the time has now moved to between 11 – 12pm. This was not acceptable, as this was not what had already been agreed, and we had contractors scheduled to turn up on the basis of the verbal confirmation on the original call that the concrete would arrive by 8am.
I also requested an additional half a metre, for which they wished to charge me £30 handling charge.
Following the delay to the arrival, I spoke with my contractors, who agreed to arrive for that time.
11.30 Saturday morning, I rang to confirm the delivery of the concrete, and to see when it would arrive, as the contractors were sat waiting, ready to start. I was informed that there had been an issue at MK, so the concrete would be coming from Welwyn, but that it had not yet arrived at Welwyn, but would definitely be with me by 12.30pm.
At 14.10, the concrete finally turned up, just as my contractors were about to leave, having been on site since 8am, ready for the concrete.
Shoddy customer service, and will definitely not be using again.