The Flooring Gallery

Shout out to Margaret at Flooring Gallery who goes Above And Beyond for her customers!! She has been a tremendous help to us as we get ready to install new carpeting! She took extremely detailed measurements of our store, and guided us through the different qualities of each style, advised us on colors, and came in competitively priced. She even handled things between my insurance adjusters on my behalf. I am SO impressed with her level of dedication and skill! As a business owner, customers are our lifeblood, and taking care of them and giving them top notch service is paramount. Margaret embodies the best of the best in a consultant, and I truly hope her upper management knows and acknowledges her as such. Flooring Gallery prices are on a par with most other stores here in town, but the service their employees provide far surpassed any other company I got a quote from. Thanks so much for all the efforts! I look forward to updating my review after the install.

Sales people are friendly and helpful. Installation is a nightmare. If you see something you like and get a good price I would HIGHLY recommend finding alternative installation people. I bought carpet, wood and tile and used them for the installation as they make it a big deal they only use there own installers. The carpet wasn't to bad other than they gouged a hall wall and didn't replace a door. The wood install was lousy as I bought a wood that needed proper laying with a lot of color variation what I have is a chess board. They offered to cut out and replace a couple of boards which wouldn't help much so not too g to bother it needs ripping out and redone. They are never on time or return calls. I would not recommend this place unless you want to be constantly frustrated

Run! They will not deal straight with you, return calls or give you a real date of completion. They showed up late (I am a working single mom) and they promised that the project would be done on Friday. They were a day behind and now they will not do anything until December 26th...leaving myself, 2 boys, & 2 dogs without a place over the holidays. AWFUL!

I had two rooms (one very large at 1000 sq ft) with carpet installed from The Flooring Gallery. Sales person was excellent - knowledgeable, helpful, and extremely patient with my slow decision making. Installation was another matter. The large job was completed first and an absolute mess was left for me to clean up in addition to the seams showing and a bath mat ruined with glue. Scheduled repair and guy did not show up. Then when the 2nd job was done they sent the same installer! He could not finish the job - did not know how to do the type of seam needed to match the pattern in the carpet. So I had to give up a 2nd day for him to come back with more experienced installer to complete. The job was done and Flooring Gallery did reduce my bill to compensate but what a hassle this was. The installer should never have been the head installer - he did not know enough. I was very disappointed in my experience.

Absolutely the worst experience with the installation. I was told 2 days max, most probably just one, to install luxury vinyl on living room, foyer and hallway. it took the 1 installer they sent 3 days and I was left with debris, nails, dirt on the floors, walls and furniture, not to mentioned and THE ABSOLUTE WORST quarter round job even seem and scratched new floors. WILL NEVER RECOMEND THE FLOORING GALLERY.

I purchased flooring from this company. It was defective. When I returned the product, they charged me a 25% restocking fee. There should be no restocking fee to return defective merchandise for replacement or credit.

I've had had the pleasure of working with The Flooring Gallery for over 20 years: -Terrific product selection. -Talented design staff to work with my clients -Professional, reliable installation. -Excellent service after the sale.

Replaced 3000 sq ft of commercial flooring. Very professional from ordering to installation. The quality of the carpet and installation exceeded my expectations.

I had an in store consultation with Natalie and she was absolutely wonderful. She was helpful at giving flooring suggestions without being pushy. She listened to my ideas and budget and found the perfect flooring solutions for our new build home. I would very highly recommend working with Natalie at the Flooring Gallery.

Natalie Goodin was our design professional in our condo renovation for flooring and tile selections in our master bath and kitchen. She helped us select the backsplash for our kitchen to complement a favorite piece of pottery. Natalie showed us a beautiful old world but contemporary looking tile that beautifully complemented all the elements of our kitchen. She also showed us luxury vinyl wood-look flooring which we used throughout the living/dining area, kitchen and master bedroom. It is warm looking, and once again, contemporary but also complements our traditional furniture. Lastly, Natalie helped us with our master bath tile selections. She suggested a pebble detail in the shower and large rectangular tiles on the shower walls and bath floor which gave the bathroom a contemporary and warm vibe. Since moving in and living in our “new” home we couldn’t be happier with our selections. Natalie was a pleasure to work with. Her creativity and professionalism was vital in selecting finishes that made the renovation become our beautiful and comfortable home.

From the point of purchase through the installation, The Flooring Gallery did a beautiful job helping me pick out the perfect carpet!!!! They took plenty of time first learning what exactly I was looking for (even I did not really know) and then helping me pick out the perfect color and style!!! Then when they showed up to install the carpet their team was polite and efficient and very careful with my home. This was a huge investment and they treated me and my home with such care - I will certainly use them over and over again in the future!! I will recommend them to everyone!

The Flooring Gallery is our vendor of choice for all of Prestige Builder's flooring needs. Natalie, Paula and the rest of the Flooring Gallery team provide creative design, incredible service and excellent pricing. They have designed and installed several Homearama homes for us all as well as handled the hardwood, carpet and tile for over 30 custom homes for us in the last two years. Highly recommended!!!