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Summerwood Products offers an endless choice of design solutions to enhance your outdoor living. From stylish backyard sheds, cedar gazebos, garage solutions and pool houses to small cabins, home studios and more, you'll find it right here! Based in Toronto, Canada, Summerwood's rugged but stylish designs are shipped in a convenient prefab format throughout North America and beyond. And in our local market, we'll even install it for you. Get started by exploring our breathtaking gallery of photos.
サービス内容:
Barn Design & Construction, Gazebo Design & Construction, Patio Construction, Patio Design, Pergola Construction, Pool House Design & Construction, Shed Design & Construction, Sunroom Design & Construction, Trellis Construction, Workshop Design & Construction, Garage Design & Construction, Playhouse Design &Construction, Prefab Outdoor Structures
対応エリア:
USA, Canada
受賞歴:
HomeStars best of 2013, winner for Toronto in the category of: Gazebos & Sheds.
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会社名
Summerwood Products
電話番号
+1 416-498-9379
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住所
735 Progress Avenue
Toronto, Ontario M1H2W7
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Summerwood Productsに対するレビュー 31件
新しい順
Susan Robinson
平均評価:5つ星中 星1
On July 8th, 2019 I purchase and 8 by 10 foot shed from Summerwood Products, (Sensitive Information Hidden) For the amount of $12,803.74 with a 2 year warranty, installed August 28th, 2019. Summer of 2021, last year of the warranty, I was housebound due to an injury. Summer 2022, I entered the shed and was shocked at the amount of water damage there was in the shed. The floor, the door and all horizontal boards from the roof line down. None of the corners, window frames and door frames were sealed. Sunlight was visible through most of the horizontal boards and knot holes. I contacted the company July 11th, 2022 and eventually dealt with Mr. (Sensitive Information Hidden) Harvey, President and CEO of the company. He insisted that I had an automatic sprinkler system on my property which was causing the problem. I do not. Sheds are purchased to store and protect items and the fact that it leaks as much as it does is very disappointing. But more so, even though the warranty was past, the president of the company did not address the problem and stand behind his product. The theory is that the cedar was not seasoned and over a period of 2 years dried after installation and shrunk creating gaps large enough that the sunlight was visible through the horizontal boards allowing rainwater to enter the bulding. The theory on the cracked window, it fit snuggly in the frame and as the shed settled it put pressure on the glass and it cracked. Mr. Harvey offered to replace the window for $490.00. I declined, he did advise me however to “go to any local hardware store, purchase caulking and have it installed between the pieces of siding”. . Eventually, after 37 e-mails and 10 months an employee came to my property and sealed all horizontal boards, windows, etc. Rainwater was still entering the building and puddling on the floor. I hired a handy man who noticed the threshold board under the door slanted to the interior of the shed. He shimmed it up and problem solved. If you wish to purchase from this company, I encourage you to negotiate a 3 year contract, the amount of time unseasoned wood takes to dry out.
2023年9月25日最終更新日:2023年10月26日
Summerwood Productsからのコメント:
For over 30 years, customer service has been the hallmark of the Summerwood brand. “Treat people the way that you would like to be treated” is the adage that informs our approach.
When this client contacted us with an issue, her warranty had expired two years earlier. Nevertheless, we visited her site on a number of occasions to try and help out.
On one occasion, there were issues with moisture even though there had been no precipitation since the previous visit. The client pointed out that there was a sprinkler head close to the building, which was the likely source of the issue. The cedar lap siding will easily withstand the elements, but not necessarily excessive amounts of water coming up from below. This was definitely an extenuating circumstance, and not something that we had encountered in over 30 years of business.
That said, we felt like we did everything we could to help out, including caulking every single joint between the pieces of siding, and numerous other areas as well.
Yes, cedar is an organic material that will expand and contract over time, but this is typically a part of its charm and will not affect the functionality of the design.
Everything we do as a business is rooted first and foremost in customer service orientation. To be honest, we don’t know any other way.
We appreciate the feedback that this client has provided; as a result of her recommendation, we have decided to increase our warranty from 2 to 3 years. This is more of a gesture than anything else, though. There are no moving parts to our buildings and if properly stained, they will last a lifetime. We often receive photos and kind words from clients who purchased over 30 years ago.
Thank you for taking the time to read this note.
Peter Harvey
Founder/President
Summerwood Products
When this client contacted us with an issue, her warranty had expired two years earlier. Nevertheless, we visited her site on a number of occasions to try and help out.
On one occasion, there were issues with moisture even though there had been no precipitation since the previous visit. The client pointed out that there was a sprinkler head close to the building, which was the likely source of the issue. The cedar lap siding will easily withstand the elements, but not necessarily excessive amounts of water coming up from below. This was definitely an extenuating circumstance, and not something that we had encountered in over 30 years of business.
That said, we felt like we did everything we could to help out, including caulking every single joint between the pieces of siding, and numerous other areas as well.
Yes, cedar is an organic material that will expand and contract over time, but this is typically a part of its charm and will not affect the functionality of the design.
Everything we do as a business is rooted first and foremost in customer service orientation. To be honest, we don’t know any other way.
We appreciate the feedback that this client has provided; as a result of her recommendation, we have decided to increase our warranty from 2 to 3 years. This is more of a gesture than anything else, though. There are no moving parts to our buildings and if properly stained, they will last a lifetime. We often receive photos and kind words from clients who purchased over 30 years ago.
Thank you for taking the time to read this note.
Peter Harvey
Founder/President
Summerwood Products
good service overall but left with a bad taste in my mouth when it came time to finalize the $
2021年4月7日最終更新日:2024年4月3日
K. N. Crowder
平均評価:5つ星中 星5
Excellent craftsmanship! We love to see other made in Canada companies working hard and innovating. Every step of their experience has been professional and caring. Highly recommended
2021年2月3日
Summerwood Productsからのコメント:
Hi there! Thank you so much for the kind review! We appreciate your recommendation very much and are so glad to hear your experience working with us was so positive.
Andre Dias
平均評価:5つ星中 星1
Had a great experience with my first Cabana which I had them install. Since I had such a good experience I decided to purchase a kit, boy was that a bad idea. I called the day it was supposed to be delivered to find out that they had not even manufactured it which was an issue since it was already late october and the point of buying this was to protect $25000 worth of furniture. I was then told it would be ready in December. I told them this was not acceptable and they moved it to late November. As this is pretty much winter I asked them to supply some installers (which I would have paid) and as of today I still have not received a reply. I have tried to install the unit between snow storms and rain but now I am trying to get instaructions for installing the french doors I have received no response again. I understand that Covid was an issue this year but I ordered this unit in June and I believe this is extremely unacceptable. So in short their products are great if you get them to install them but if you are looking for any support I would stay away from them. I need a 25X 17 unit next year and I will be going elsewhere to ensure I am not in the middle of winter trying to get support.
2020年12月29日
Summerwood Productsからのコメント:
Hi Andre, we're disappointed to hear that your second experience working with us wasn't as positive as the first time you worked with us. We're sorry if you feel there were any miscommunications during your order. Even during Covid though, both our technical support and logistics teams were able to respond to your inquiries promptly. We were very surprised to find such a negative review shortly after you submitted your inquiry regarding the installation of your French doors, which we provided you technical support for on the very same day your inquiry (and negative review) was submitted.
Mark Frazier
平均評価:5つ星中 星4
Overall very good experience and quality. The only minor issue were i know my carpeters had to buy a few things there were not included nails and a few other minor things which i sont recall. One of the door metal parts was the wrong size 1 large, 1 medium so you has to ship one. But the quality was excellent and it all fit together. It did take my 2 carpeters alot longer to build than your estimate. Last minor this is i ask multible times for additional wood shelving brackets in lou of the $100 or $150 picture credit but got the check anyway. ID still like to get 6 wood shelf brackets foe more shelving. O and i had ask you to put tge windows higher on the walks which you did but then the crown molding you sent would not fit in the remaining space. That shouldnt have happened. But again these are minor things
2018年10月16日
Summerwood Productsからのコメント:
Hi Mark, thank you very much for your thoughtful review. I appreciate your candour and will be sure to pass along your suggestions! That being said, I'm very glad that your overall experience was positive and hope you enjoy your building for many years to come!
Shaun Jackson
平均評価:5つ星中 星5
Excellent service from start to finish, great team effort and the product is top quality. Have nothing but good things to say about all aspects of this experience from John helping with the design, Ana doing an amazing job scheduling, organizing,and (most importantly) communicating with us, and Ian and the installation teams attention to detail.
First class all the way!
My only advice to a buyer is be prepared to have to wait (about 8 weeks) for the scheduled production of the product. It’s well worth the wait! They clearly communicated when it would be in production and it was done, delivered and installed on schedule.
Great job!
2018年9月5日
Summerwood Productsからのコメント:
Hi Shaun,
Thank you for your kind words! I'll be sure to pass the compliments along to Anna and Ian respectively, they'll be thrilled to hear it. The summer is a particularly busy time for us and we appreciate your patience very much!
We hope you enjoy your Summerwood design for many, many years to come :)
Thank you for your kind words! I'll be sure to pass the compliments along to Anna and Ian respectively, they'll be thrilled to hear it. The summer is a particularly busy time for us and we appreciate your patience very much!
We hope you enjoy your Summerwood design for many, many years to come :)
The work was done in a professional manner with an excellent result. Everything fits properly, and the site was cleaned up properly. The crew showed up on time, and finished the job in one day, despite a delay caused by rain. We are very pleased with this shed.
2017年10月7日
Summerwood Productsからのコメント:
Thank you Ian, for your kind words. This is always what we strive for, I’m glad everything worked out. Enjoy your new shed!
Gary Schneider
平均評価:5つ星中 星4
We are very pleased with the quality of the product, but did have minor issues with how long it took to get a replacement ladder, as the original ladder arrived damaged. I ended up driving to your facility to pick up the replacement ladder as a delivery date to my cottage was uncertain.
2017年10月5日
Summerwood Productsからのコメント:
Thank you very much for your feedback Gary and we are delighted that you are enjoying your new Bunkie. Please once again accept our apologies regarding the drop-down ladder. This is a product that we outsource and we did have a couple that were defective and needed to be replaced. I hope it wasn't too much of an inconvenience.
Jean Major
平均評価:5つ星中 星5
Excellent customer service only matched by top quality product! We love our 2 sheds - a potting shed and a lean-to. We would definitely recommend to friends.
2017年8月10日
Summerwood Productsからのコメント:
Thank you for the kind words. At the end of the day, a happy customer is really all we can ask for. We hope the potting sheds help with your botanical pursuits :) Good luck!
Jennifer West
平均評価:5つ星中 星5
The quality of the product beautiful. The materials and craftsmanship are top notch and the process from the beginning through the end was easy given the level of personal customer service.
2017年7月6日
Summerwood Productsからのコメント:
Thank you for your feedback, Jennifer. I'll share your kind words with the rest of the team. We hope you enjoy your Summerwood design for many years to come.
Jim Stewart
平均評価:5つ星中 星4
Have been planning this for several years, been in and out of contact with summerwood about questions, costs, and prep needed, ordering was easy, reception of pre-assembled kit could have been better explained, took me and 5 others-2 hours to unpack and unload all the pieces,some of which weighed 300 pounds+, looking back I might have gotten the pre-cut kit, but it was fun putting it together with friends, service consult calls were generally answered within the hour, instructions manual are updated but still missing some easier verbiage, and some trim assembly instructions were completely missing, but was able to get Er done, numbering of pieces could be better,ie. numbered and colour coded, rather than just numbered, some pieces unlabeled, but lots extra pieces included. ALL IN ALL A WONDERFUL INVESTMENT
2017年6月6日
Summerwood Productsからのコメント:
Hi Jim, thank you so much for your helpful feedback, it's really important to us. We're glad you're pleased with the outcome and hope you'll enjoy your "investment" for many years to come. I have forwarded your suggestions to our logistic department and have no doubt that they will take your comments to heart. Regarding the instructions, we have just completed the overhaul of the complete set, I'm going to send you a copy, I think you will be interested. Thank you once again for the beautiful photos.
Dick Snyder
平均評価:5つ星中 星5
The whole experience was top notch. The Summerwood team was available to chat and email ideas back and forth, and made the process very easy and understandable. This was my first build; we bought a pre-cut Palmerston. Delivery was on time and instructions were clear and easy. Highly recommended and would use them again.
2017年6月6日
Summerwood Productsからのコメント:
Thank you very much Dick for the nice feedback. It is a pleasure to hear you are happy with your Summerwood project. Let us know if we can help with something else and enjoy your new masterpiece!
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