Stephen Alexander Homes & Neighborhoods

We have had to deal with problems from the roof to the sidewalk to poor electric installation. They have a problem with accountability; attempting to blame us for their poor workmanship, as well as talk us out of repairs. We agree with the poor customer service. Beware.

SAH builds beautiful homes, but their customer service and response times are terrible. They blame subcontractors for almost everything, and take no accountability on quality issues. It's been over 3 months since our 12 month warranty inspection and there are still fairly simple discrepancies that are not addressed (i.e. paint, squeaking floors, misaligned door, etc). As a builder you have to take accountability. The buck stops with you.

While in the end we are happy with our home, working with Stephen Alexander Homes (SAH) & Neighborhoods was a miserable experience and frankly, exhausting. First and foremost, the owners Stephen and Alex are arrogant and condescending. Their lofty opinion of themselves blinds them to the shortcomings of their business. Once they have your money, they really don't appear to care about their customers. If they do, they are in dire need of some kind of customer relations training. They made several promises about the planned neighborhood amenities such as a pool membership at the marina that was in our purchase agreement that was not fulfilled, parking access as discussed and promised have not been resolved, and their never-ending excuses became tiresome. All of the buyers demanded a meeting with Stephen, Alex, and the company "leadership", where our concerns about amenities and parking were made clear. Despite assurances from Stephen and Alex that the many issues would be fixed, 9 months later all is still unresolved. There were several families who had contracts for a new house in our neighborhood who backed out due to SAH not meeting the contractual requirements or for loss of trust. We only became aware of the problems with the neighborhood amenities AFTER we had closed on our home, so we had no such recourse. HOA is a disaster. Buyer beware - make sure you have all HOA questions and concerns locked down firmly before signing anything. Throughout the process, we felt as if we were working for them, rather than SAH working for us, the customers. The communication from SAH was minimal - rarely if ever did they initiate any communications - it was entirely up to us to figure out the process and status of the construction of our home. During the selection process for options, we were given no guidance by the "expert" designer who was assigned to us. It was impossible to figure out what came with the house as a standard feature and what was an option for which we had to pay additionally. This caused us to make several changes later in the construction process that cost us an additional $250 for every change. Once we closed, the warranty process was confusing and difficult. Once we figured out how to report a problem (which there were many), getting anyone to come and assess/fix the problem became a full time job for us - and apparently not for SAH. The warranty person, bless her heart, had great difficulty coordinating simple scheduling, and we had to take countless days off to be at home waiting for the repair person, only for that person to be another no-show. We emphasized the need for coordination and communication frequently, but our pleas fell on deaf ears. The whole process was like a root canal. To be completely transparent (which SAH was not), we are glad we got the house built. It is a nice design. Hoping the home is well built enough to not require extensive repairs in the next few years. Time will tell.

I purchased a townhome (1 of 5 in the unit) on the beach in East Beach. While the home looks lovely, there have been some serious issues that have not been resolved. All 5 of our units have or have had leaks in the roof- the same leaks we had within a month of moving in. Three years later, it has yet to be resolved. We were told the wrong exhaust vents were put in and they were waiting for pricing from a local company. That company said they are not working on this and don’t do exhaust vents. The devil is in the details here-poor oversight and substandard subcontractor work.from the non- stainless steel nails used outside to bad paint job to cheap and broken toilet paper holders to incorrect electrical outlets. The list goes on and on. I should have trusted my instinct and backed out of this contract. My opinion is this company lacks integrity.

I can’t say enough good things about this group. In a sea of local builders, their work stands out so far above the rest. I truly believe many of the things I see trending in home design started quietly here in Virginia Beach with the Quick brothers. We have been in our custom Stephen Alexander. Home for close to 7 years and it continues to surpass every expectation. Not only are their quality and design impeccable, they are really great people to work with. They go beyond what they promised instead of trying to cut it short. I’m so thankful we chose them!

We have thoroughly enjoyed working with the Stephen Alexander Homes team. They are knowledgeable and accommodating in every way possible. In our most recent collaboration on the Coastal Virginia Idea Home, the team proactively shared photo updates throughout construction and also created a 3D virtual tour of the home.

I have worked with Stephen Alexander Homes for many years and their knowledge of construction coupled with their incredible attention to details make every one of their homes a work of art. It never ceases to amaze me the amount of floor plan choices they offer. The customized interior features are cutting edge. Every time Stephen Alexander Homes builds, they carefully choose architectural style that fits the community in which they are building thus creating an awesome streetscape that will be appreciated for generations to come. Can't rave enough about them...you have to see for yourself!

The folks at Stephen Alexander Homes & Neighborhoods are among the best in the business! They are down-to-earth, passionate about what they do and that's not even speaking to the homes that they build. As a professional in the real estate industry, it's important to align myself and my clients with companies that deliver high levels of quality and service. You can expect quality materials, superior designs and the utmost professionalism from this organization. You can be confident that Stephen Alexander Homes & Neighborhoods will deliver nothing less than EXCELLENT!

Steven Alexander Homes and Allura fiber cement partner together for beautiful custom exteriors. Allura's advanced manufacturing technology is enhanced by Steven Alexander Homes' luxury design and attention to every detail to produce the highest quality and exceptionally beautiful home. Steven Alexander Homes not only builds an exceptional home, they are the leader in their community with charitable events. Each year they give back with their St. Jude's Home. A high quality custom home built and then raffled off with all the proceeds going to St. Jude's. Allura is proud to support their building dreams and the dreams of those at St. Jude's. Whether you are building or remodeling with Steven Alexander Homes, you can be proud to be a part of the Steven Alexander Family.

I have worked with Stephen Alexander Homes on many occasions with buyers for new homes. Their attention to detail and efforts to make their customers happy is unparalleled. From start to finish they make sure the job is done right and keep the buyer informed of progress at every step. Their support staff is knowledgable and helpful, and very concerned about building with quality, a home the buyer will be ecstatic about for years to come.

Stephen Alexander Homes offer an everlasting quality and timeless exterior appeal. Our homeowners love their unique custom appointments such as their built-in bookshelves, detailed trim accents, gourmet kitchens with oversized islands, 10' ceilings, and classic architecture. Their customer service is second to none and they have an excellent reputation for superior quality homebuilding.

Stephen Alexander Homes and RBA have enjoyed a long fruitful relationship between our firms. Stephen is passionate about what he does and truly appreciates fine home design. Our working relationship has created awe inspiring homes that have won numerous design awards over the years. His vision for SA Home has allowed them to become a leader in the residential industry in Hampton Roads.