Stair World

First class staircase for my customer fitted well easy to put together it was a double kite winder would recommend anyone to use them I will again

We live in a self build in the Limousin France. We bought our stairs from Stair World as it worked out much cheaper than buying locally for seasoned oak even including transport. I wanted sharp light oak stairs that would look sculptural against white walls in the smallish chimney stair well. I found the online stair design facility very useful and with a lot of measuring and remeasuring finally came up with a design. I explained the kind of 'look' i was hoping for and Stair World suggested oak match boarding to go under both flights of stairs which we ordered as well. We had the two flights built in american kiln dried white oak at Stair World and then flat packed for us to collect. The boys in the factory were a little surprised at the small van we arrived in but helped get all the components loaded and they arrived safely in France. Our carpenter then erected them for us. I am absolutely delighted with the result, the 'look' is better than i hoped for in a fairly small space. The staff at Stair World were very helpful all through the process and I would thoroughly recommend them.

Terrible. Stairs didn't even fit, arrived unpackaged, dragged through the mud, parts missing. Nothing they say on their website is true. Service was awful, they don't answer the phone or email. When you finally get through they promise to fix things but don't. If I could give them no stars I would. Don't touch them a total waste of good money.