Specialty Building Systems

Dont use this company! They stole extra money off my charge card with many promises to return. I was told it was the "bookkeepers" fault. It was not true. The owner is the person that took the credit card. It was never refunded - a year later! The job was not completed. What was done looks terrible: big seams in the countertop right where people are eating. Additional seam near the sink in plain view because they didn't cut the slabs accurately. Slab not butted up to wall properly. Edging was not beviled as ordered. Extra remnants were not left behind as requested (for my fish pond decorations). Job was not finished. Many promises by owner to complete the job, change the slabs that don't match and RETURN all the extra money he charged on my credit card. Owner has all kinds of excuses, makes promises and does nothing. I've been trying to work with him directly and through the contractor and nothing happens. Meanwhile I have an EYESORE in the middle of my newly remodeled kitchen/den. PLUS he stole $4,000+ from my credit card and has not yet issued a refund to me. He makes many promises but does not follow through.

This is an honest, no nonsense review of SBS. My relationship with SBS began with my wife and I finding stone at one of the local distributors who only sells to fabricators. We had fabricators lined up through our contractor, but due to availability, we chose SBS to purchase the stone on our behalf and we agreed to pay a fair mark-up for their contribution. Initially, we were very impressed with the service we received from Maria, who hopped in our car and went with us to the distributor to look at the stone, and encouraged us to purchase it. Unfortunately, that was the last acceptable service we received. Maria stated she would call us when the stone became available, and that did not happen. The reviews of SBS that claim they do not answer their phone, return voicemails, or respond to emails are accurate. I ended up calling the distributor that the stone was purchased from to learn that the stone had become available. After several days of no communication, it required me to drive to SBS to talk to Maria and discover that they did indeed have my stone. This was early in the relationship and so I gave them the benefit of the doubt... I should not have. The big mistake that I made was to purchase cabinets from SBS. Maria, at that time stated she would call me on Monday (it was Saturday) to confirm the availability of my cabinets. Of course, she didn't. After many, many attempts at calling over 10 days, I got Maria on the phone, who stated that they had my cabinets and they would be ready for me on the following Saturday. On Saturday, I arrived to pick them up, and only the vanity was assembled and it was pretty dinged up and unacceptable in it's condition. 2 other cabinets were assembled but damaged, and 2 other cabinets were not there at all. We left frustrated with nothing. We were assured that the problem would be rectified on Monday. Monday came and went and after a dozen phone calls, I got someone on the phone and I stated that I wanted a refund and to cancel the order. It had been three weeks and every other company promised the cabinets in 1-3 days. This prompted Maria to take my phone call. She offered up a slough of excuses, but I did my best to remain calm and friendly but insisted they cancel the order. She stated that she could not cancel the order and I responded that I would simply contest the charges with my credit card company. That was enough for her to promise that my cabinets were ready and that I could pick them up at any time. On Saturday morning, I rented a U-Haul and drove down to Georgetown from Edmonds for the forth and final time to get my cabinets. Halfway there, Robert the owner called me and stated that my cabinets were not ready! I remained calm while I pulled off the freeway in my rented truck and explained how unacceptable this was. I again requested a refund. Robert, a business man offered a discount, to which I explained this wasn't an issue of money, it was an issue of completing a remodel. Robert, then offered a sizable refund along with delivery of the cabinets to my door on Tuesday. I agreed because at that point, I had the word of the owner and I needed my cabinets, plain and simple. Tuesday my cabinets were delivered! But they were missing all their doors and shelves. In addition, I never received any refund. Not $1 for the truck rentals or the 4 Saturdays I spent driving from Edmonds to Georgetown for nothing. In addition, I had to spend another Saturday driving down there to pick up the doors and shelves! Want more? They still failed to give me all the shelves and I still have two cabinets without shelves. More? 2 of the glass shelves I received had broken corners. Still more? 2 of the cabinets for my island were white on the inside, whereas the other 2 are brown. This matters because 2 have glass doors allowing you to see the inside, and 2 are used as open bookshelves. I had to paint the cabinets, which had to be done anyways, because of the shape that I received them in! This was, bar-none, the most ridiculous experience I have ever encountered with any business.

Specialty Building Systems help us with our major remodel. We gutted and completely remodeled our home and Specialty Building Systems did all of the extensive granite work for us. We did this in phases and went back to them each time. Not only were they very detailed, they also were perfectionists which we appreciated. They installed a 6'x8' kitchen island, our entire kitchen counter-tops, all of the bathroom vanities, and our bar counter-top. When we were ready for our outdoor kitchen, we called them again and are putting in a final cabinet in our outdoor room and reached out to them once again. Absolutely no issues, on time, professional, delivers on their promises. Fair pricing and beautiful work. I can't begin to tell you how many compliments we get now. Would highly recommend this company.

Fabulous, fabulous, fabulous!!! During a kitchen remodel from HELL unlike other subs Specialty Building Systems was professional, courteous, precise from the selection to the final delivery but most of all if they said they would make a templet at a certain time, cut on a certain day and deliver a beautifully crafted countertop it happened. I can not send enough kudo's to all the employees I encountered. Thanks to all. Beautiful selection, skilled craftsman and incredibly knowledgeable and friendly office staff - again, thank you so much !!