Simon's Hardware & Bath

Simon's Hardware and Bath has beautiful things but my salesman Daniel and his manager Jennifer really dropped the ball. First my salesman Daniel recommended an expensive showier system that costs over $5000. It looks good but unfortunately was over rated and over priced and the shower system is not a good system in general as the water comes out very slow instead of a strong steady stream and to make matters worse the hand held parts came defective. Daniel and his staff were sent pictures and videos of the leaks of this Hans Grohe Shower system on numerous occasion showing the water spraying everywhere, the hand held shower system laden with leaks. Instead of addressing and fixing the problem they lied saying that new parts would be sent to me. That's right, they said they would replace the damaged merchandise and instead, Daniel and Jennifer the manager dodged my calls fir months after I spent over $10,000 in the showroom and they did not follow up on their promises to replace the faulty merchandise. All in all I say pass on this store and go to the one on Lex and 64th Street. The follow up and the level of caring was a problem here. You deserve to be treated better,

We have worked with Simon's Hardware on various projects and their quality never lets us down! They have an abundant selection of products of all different styles and functions and their customer service team is a pleasure to work with. We look forward to continue sourcing from them for our future projects.

We were so happy to learn of Simon's. The staff is so professional and efficient. In one recent instance, we were in a bind because another supplier had to cancel an existing order on something we needed for a deadline. Simon's came through quickly with a replacement. Needless to say, they'll be among the first we call next time!

We have been working with Simon's Hardware & Bath for a few of our jobs and we were pleased with Ericas customer service and knowledge. She helped us promptly and effieciently through the process of our big order. We highly recommend them.

The new showroom looks nice however this store really has the absolute worst customer service I have ever seen. The salespeople are completely rude and make you feel like you are bothering them if you try to ask a question. I was very turned off by the lack of attention I was given and eventually just got frustrated and left. I will definitely not be back.

Have been working with Simon's for many years. Everyone is extremely knowledgeable and I always appreciate the sheer volume of information that the guys can impart to the customer. Although the sales reps are always super busy and helpful, their bedside manner could be a little better. With that said, it's not a deal breaker and I will be a client of Simon's for years to come.

Simons has the best selection and display in the city. They also have amazing stock on hand. Their systems are slow, so buy a coffee and be prepared to wait.