Align Design LLC
Best of Houzz Winner- 8x!
3D Rendering, Bathroom Remodeling, Custom Bathroom Vanities, Custom Cabinets, Custom Kitchen Cabinets, Custom Pantries, Custom Walk-in Closets, Drafting, Floor Plans, Home Additions, Home Extensions, Kitchen Remodeling, Sustainable Design, Universal Design, Basement Design, Bathroom Design, Kitchen Design, Pantry Design, Laundry Room Design, Wine Cellar Design, Closet Design, Color Consulting, Custom Bookcases, Custom Built-ins, Custom Entertainment Centers, Custom Home Bars, Custom Shelving, Downsizing, House Plans, Interior Design, Kids Bedroom Design, Feng Shui
Arden, Asheville, Avery Creek, Bent Creek, Biltmore Forest, Fairview, Fletcher, Royal Pines, Skyland, Swannanoa, Woodfin, Hendersonville, Weaverville
ASID, IIDA, BSTB Feng Shui Consultant
In addition, I provided them with finish ideas which they initially were unsure of, but ended up using. In the midst of that, they also asked me to help them with another house on their property, and asked for Feng Shui tips, that I did not include in the invoicing.
At the initial consultation, I gave the couple a general idea of what they could expect to spend on design fees, based on the scope that they contracted for. One thing that I never do, is give my clients a flat fee estimate, due to the fact that each design project is different, and each client requires different amounts of assistance. During the process, the couple continued to make changes, and regularly called me to come out to the job site to go over ideas with them, which kept changing the scope of the project. I did not charge mileage or drive time to the site, which was 30 minutes round trip, and would have added to the design hours, substantially. I also remained available via phone, while I was on a vacation to Oregon and did not charge them for that time.
I invoice all of my clients the same way, and have never had an issue with someone not understanding how they were being charged for their time. In addition, I keep log sheets of all of the work that I do, and make them available to my clients at any time. I give my clients the opportunity to “drive the bus” when it comes to design hours, as I’m very conscience of the fact that design fees are factored into the overall budget. I received push back from Merrie and Dylan when they were due to pay for the remaining hours of the initial contract, and then again when they owed money for the final addendum hours. Each time, I had to explain how they had only paid for half and still owed the final half of the fee.
The clause that Merrie refers to in my contract, that concerned her is as follows:
Drawings and documents prepared for this project remain the property of the interior designer and cannot be used without permission of the designer, until contract is paid in full, with the exception of the style board provided for this project.
This clause is taken out of the Professional Practice for Interior Designers Handbook.
I’m very regretful that this couple became so disgruntled when it came time to pay for the final design hours. Up until that point, they had not expressed dissatisfaction on any level. It was as though a switch flipped when they realized that they had to pay for professional help. I reached out to them after they had paid the final invoice, offering to remain available to them, at no extra charge, as my goal as a designer is to see the best, possible outcome for my clients’ projects. I’m very disappointed that I was not able to help them see their project to fruition.