Sea Pac Homes

I have been in my Seapac home for 3 weeks, and I love my new house! Joscelyn from Seapac really cares about the homeowner. Kyle and Clyde, Superintendants, are fabulous to work with. So far it has gone so well I would do it all over again. The house is amazing and they even landscaped and fenced in the backyard as part of the standard package!

We have a house built by Sea Pac. You will not be able to find the worst warranty!!!!! Here is one of the examples why: Warranty guys came to my house to replace a cracked tile, chipped the white baseboard during the process. And when I asked them to replace the damaged item I got the following answer: "The nature of the tile repair has a high likelihood of accidental nick/scratch in millwork (baseboards). We are not going to replace the baseboard". Do you think it's a legitimate answer? Also the pantry door did not close. They fix the door and cracked its frame. Now I have the door that closes but with cracked frame. Also they use pvc waste pipes that make "water dropping" sounds when somebody takes a shower. Can you imagine sitting in a living room and hearing water dropping sound for 15 minutes? And it's not a leakage. I can share many details about the issues I have in the house. The issues that are not covered under warranty are cracked fence, bended balcony doors, squeaking laminate floors etc. Please pm me for more details. P.S. I'm not the only one in my community having the described issues with pipes hammering, balcony doors not closing etc. And the warranty manager just says it's not covered under warranty. Or when they come they damage something else.

We moved into our Sea Pac Home in Dec and are very pleased with it. We had a few items that need to be done but the superintendent Glenn has been very good about everything. We would recommend them to anyone. Good company to work with and a great warranty on the house.

I bought a house built by SEA PAC homes. The house looks great and almost flawless. Not many houses have the same design and that is also what attracted to make the purchase.

I love my SeaPac home. I think they are a very professional builder. They also provide a free inspection, which I initially thought would be biased towards the builder, but I was very pleasantly surprised how detailed it was, and when I did a walk-through, which was 2 hours, and very detailed, they noted the items on the inspection, which were minor, plus a couple more, and when I got the keys, everything was signed off on and fixed. They have a warranty in place for a 30-day and a one-year so you have plenty of opportunity, if anything else comes up, to let them know. Robin Wagner, their on-site realtor, was also very helpful in securing a lot for me when there was a competing bid. And to top it off, a gift from Tiffany's was waiting for me on my move-in day from the builder! Would highly recommend

Great job making everything right. The independent home inspection was a huge plus. The site foreman and employees were very professional.

Overall we love our home. The layout and finishes are exactly what we were looking for. The designer in their showroom was very helpful. We had issues getting a warranty item resolved. It took over a year of us pressing SeaPac to stand by their warranty and fix a defective product. After the item was fixed we have yet to hear from them asking if all is well. Also the drywall could have been better. There are definite waves in the ceiling and on a couple walls. They are under the allowance of variation but you can still see them. One other thing is they didn't level the ground before laying the sod so our yard is very bumpy and needs to be redone. If you have any landscape issues at all you need to address them BEFORE CLOSING. Landscape is not covered under our warranty.

Love the house, very responsive on Warranty issues, a couple of minor things expected on new construction. I would recommend.

We purchased a townhome late last year from Sea Pac. Everyone working with this company was friendly and helpful. I am a real estate agent, so I am probably more demanding than most buyers. This team was great! From the sales agents to the construction supervisor to the sub-contractors to the design finishing person, everyone of them made us feel as though we were their top priority. We really like our new home! The style and finishes are very nice and the layout is superb. We like to entertain and this townhome is perfect for that! It is amazing how they fit in so many features. We even have two outdoor covered living spaces! We feel this home was the best deal on the market. There were other options for sale, but none offered what we found here and the price was really competitive. We would highly recommend Sea Pac homes to anyone wanting to purchase a new home!

This is my third home, the first in Washington. When we looked at the model homes, we fell in love with the floor plan. The sales rep told us about a development they are building in the city I had currently lived in. We made an offer the day it was released. We were excited about it and could not wait. The process was not as pleasant or smooth as my previous two purchases. It started with the preferred lender SeaPac chose. The mortgage rep was slow to follow up and did not keep us in the loop as to where we were in the process or what to expect, etc.... Let's just say that we only went with their lender because of the incentive they gave us; otherwise, we would have gone elsewhere. That was one issue. The second issue was with the builder. SeaPac did not provide walk-thru's as most builders did during the process of the home being built despite our request. They stated, they only have one walk-thru, which was toward the end. During our walk-thru, we pointed out things that needed to be fixed and was told by the Project Manager for that site that it would be fixed before we moved in. That did not happen. It was very frustrating and we did not have a choice, but to hope that they will fix it after we took possession as the walk-thru was a couple days before we closed. We were not happy with the home as it seemed the builder, or their construction folks, just did the minimum to finish the house. For example, the wood on our patio was not nailed properly. How they missed this is beyond me. The quality of the home is not as we had expected, especially for the price we paid for. The standard fixtures did not match. For instance, our bathroom faucets did not match the towel rod - the faucet was chrome while the towel rod and chrome. We brought this up and was told that, "that is what the vendor installed". The heater in my son's room broke two weeks after we moved in. We have had the heaters replaced 3x!!! We were disappointed at the quality of the craftsmanship of the home. It seemed as if the builder, or their construction folks, did not put enough time or detailed into the home. Like, they were in a rush to put it on the market. I brought this up to their Project Manager, Customer Relations Coordinator, Closing Coordinator AND even responded to their survey they had mailed me, but I have yet to receive a call from anyone at SeaPac. My feedback was brushed under the rug, as I expected. The only "good" experience I had was with the Warranty Manager and the Sales Agent. I will NEVER buy another SeaPac home nor would I recommend SeaPac to any of my friends or family. Below is the email I wrote to the Project Manager, Customer Relations and Closing Coordinator.... I would like to thank you for all your help throughout this whole process. It was not easy and it definitely was not a pleasant experience, especially considering this was our first experience with SeaPac Homes. I hope that other buyers do not have to go through what we went through, not only with the builder, but with the builder’s preferred lender. Our experience with SeaPac was and has been less than pleasant throughout this entire process, and even after. Maybe I just expected more from a builder, considering I paid $400k for it, but now I know. I understand you are just the middle person and probably couldn’t careless (especially now that we have already closed). I will tell you that because of this experience I will never buy a SeaPac home ever again nor would I recommend to my family or friends to buy a SeaPac Home. This is my 3rd home, but my 1st new construction home, and by far this has been my worst experience. I welcome a phone call from your boss or the builder or whoever is in charge to discuss this over the phone, if SeaPac cares to hear my experience at all.

Focus on the facts: Our home is mostly beautiful, however with it being a sellers market they were definitely in a rush trying to get the homes built. We paid for upgrades that weren’t executed the way they said it would be, and the project manager said “if we weren’t happy, they can always sell it to someone else!” Not a very respectful way of handling business. After talking with multiple neighbors, SEAPAC was very inconsistent with allowing homeowners to pick out different options for their home and some without an option. The warranty services has also been very difficult as there are A LOT of things they refuse to fix. Very poor customer service all around. I wouldn’t recommend this company.

Love our new home built by Sea Pac , they are professional, cost effective, great quality work and are willing to go above and beyond to take care of you.