Schuler Cabinetry

We bought our cabinets at Lowes Rochester N.H. and what a mistake. Our cabinets are a disaster. Nothing came in correct, missing so many pieces, ends, finish products. We have spent so much money and every day of the install something else does not work or fit. The pieces have many bowed panels, staples that are huge, sections are installer has had to sand or modify to make it work. Please do not buy these cabinets. The quality is very poor.

We purchased the top of the line cabinets at Lowes which was suppose to be Schuler Cabinets. Three weeks weeks after Installation the doors and drawer fronts begin cracking. We reported this to Lowes and then to Schuler. We are now 4 weeks after and they are dragging their feet with deciding what they are going to do. Lowes is not helping much either even though they told us at purchase they back their products. I have purchased 3 other sets of cabinets before and never had this issue. I would avoid Schuler Cabinets as they are slow in response and seem not overly concern that my kitchen is falling apart.

Please don't buy these cabinets. I ordered them April 1, 2022, and received them in August. One cabinet was damaged and several pieces were missing. The rest of the pieces finally came and they had major flaws. I sent those back and they sent replacements with the same flaws. The installers took out my old kitchen in September. I have no sink, stove or oven. I'm done with this.

They have messed up our cabinet measurements numerous times. The panels for our fridge do not fit even though we sent the exact fridge specs to them. A few panels came with missing paint/ bad paint jobs. Cabinets came banged up and chipped. Absolutely do not buy these cabinets.

We ordered all new kitchen/island, wet bar, and bathroom vanity cabinets from Schuler’s through Lowes on January 3rd, 2021. The installation didn’t finish till early October 2021. There is still a cabinet that has a defects. Here is what happened to us. April 12th 2021 - All cabinets were supposedly inventoried at our home by Schuler and verified by the cabinet installer before the April 12th installation. However, when the installer came for installation, they told us that ALL“skins” and THREE cabinets were not delivered. We weren’t informed or aware of the need for “skins” by the Lowes design center. If we would have known “skins” needed to be glued on etc., we would have likely looked into other manufactures. The notion of skins is a bit odd for what we are paying and seems a bit cheaply made. Obviously the Lowes design center thought the same or they surely would have ordered with everything else. But too late now. There are many, many, defects/flaws found with these cabinets once installed. Specifically cabinet doors and drawers. The fit and finish of the floor samples absolutely misrepresent the product we received and installed in our home. It was a bit of a struggle trying to get a Schuler rep to come look at our concerns. Initially the Schuler representative, Jennifer, told us to use soap water to clean the cabinets to solve the issues. We didn’t do it because we didn’t want to make the condition worse and preferred her coming to inspect the issues. She didn’t want to come at first maybe she didn’t think that was a big deal. After multiple requests, finally a month later on May 7th both Lowe’s representative and Schuler’s representative visited our home and took notes on damaged door panels and drawers that we had flagged as poor quality, mis-handled shipement and missing items. After a long pause, on May 18th, Schuler agreed to replace them and relocate the missing cabnites and skins. What has been adding to our exhaustion to complete this project is NO ONE communicates with us. We have sent this review to Schuler’s customer service to give them feedback. NO ONE has contacted us ever since.

Horrible cabinet! Quality is the worst I have ever seen. We ordered only one cabinet and the drawers don’t line up — the wood is splintered at all cuts — my husband had to re-drill holes in back of drawers to get them to close. $1,200 for one cabinet, we expected quality. Don’t order cabinets from Lowes! Go to a legitimate cabinet maker and save yourself the headache. By the way, this is a replacement cabinet as the first one delivered was the wrong cabinet. This cabinet had a chipped corner on the drawer as well.

DO NOT buy Schuler cabinets. Poor quality. Unprofessional. Terrible craftsmanship. We spent over 35K on our new kitchen cabinets in Oct 2021. The majority of cabinets arrived (we are still waiting for 6 disappeared cartons) on Feb 2022 to our ripped out kitchen. Every single cabinet is poor quality/rushed job/visible wood joins/chipped paint. The seams do not match. There are gaps where the paint should be. There is a broken cabinet. There is even a cabinet that DOESN’T match our style. They literally sent us another style. I can go on and on. Schuler has conducted a cheap, mickey mouse operation. It’s beyond a joke. We are two weeks into our kitchen remodel (slated for four weeks). We have a toddler and a dog (we are paying for boarding). We are due to lose our contractors because we had them scheduled for four weeks. We have run out of money. No kitchen. I'm having panic attacks.

I was so excited with the cabinet designs, and finishes, from Schuler, that I ordered a full kitchen remodel in March 2021. I was told my order would be delivered by early June. When I checked on delivery status in May (so my contractor could start demolition in my kitchen) I was informed the new delivery date was now early September. I understand that with the pandemic things have been delayed, so although very disappointed I accepted it. On July 6, 2021, I received a text from Schuler stating that due to an industry wide shortage of Alder my order would be delayed further. Again, disappointed, but beyond their control. They told me to contact Lowes and they would explain my options. I went in and chose another type of wood and finish. Now I am being put at the end of the order list and am being told that my delivery date will be in December. They will not keep my place in line even though they have the maple in stock, and I was not at fault. This is something that they DO have control over and they choose to let the customer down. I have never dealt with a more incompetent company! Lowes has been in contact with Schuler and has even contacted Corporate for help. At this point Schuler is unwilling to work with us. I would love to receive the cabinets but it looks like I will have to cancel and reorder with a cabinet company who will actually work with me. UPDATE: I heard back from Schuler and was told that I now have my place in line again and will get my delivery as scheduled in Sept. I am hoping for a great outcome!

I ordered over 20thousand dollars of cabinets .. they not only were delivered late but still have not received all . 16 weeks now . then I have doors missing and even a drawer missing .. when you reach out through Lowe’s to get it taken care of , they reorder and est time 3 weeks.. the company has issues with quality control..in my business if something is not right we stand on our heads until we get it right. Not sure if this companydies that . I think they are so big that they can’t.. my company does 3 mill per year but will never use or refer anyone to use this cabinet manufacturer..

Don’t waste your time. Cabinets where ordered in January and where promised to be delivered the third week of May. I confirmed again in March and was assured that we where still on target for delivery date. Come to find out the cabinets have not been put into production and now scheduled for July delivery. Spent three hours at my local store canceling the order and getting refund. Stay say from Kimberly Pearce with the Lowe’s Central Design team as well.

I ordered my cabinets from Lowe’s. The cabinets looked great but the quality of construction sucked. I’m a general contractor and I installed the cabinets I got a first hand look at how poorly they were built. I even ordered the plywood construction. The cabinets were out of square and bowed. Even though I inspected them in the three day period, it is not enough time to really look at them. I opened the boxes and basically inspected the face frames and finishes, that’s my fault. When you actually unbox them and really look, they are terrible. I wouldn’t recommend them to anyone.

I began my order with Lowe's nearly 8 months ago. They lost my order, then it took them 4 months to resolve it. I own Schuler cabinets that are 12 years old and I love them - very durable, very strong - otherwise, I would have gone elsewhere. Once Lowe's fixed their issue, it took Schuler Modico over 3 months to fill my order for a very small kitchen in our second home. When they finally came after being shipped to the wrong address, nearly every piece was painted wrong - all upper cabinet undersides not painted, most sides unpainted, pullouts and butcher block missing, upper trim wrong color, trim boards all wrong color, and more. The order form from Lowe's was mostly correct, but Modico did not fill the order right. Lowe's has promised to make it right, and said they contacted the rep, but, I have not heard from them in weeks. I am now trying to work with Schuler, hoping the rep will call me directly and correct this. Customer service has been pretty good so far and I understand that Covid is making things more difficult than usual. But really, 8 months and it is still all screwed up? I will keep this review posted until they fix things. I am updating this review: ANOTHER 6 months have gone by and SCHULER and LOWES still have not resolved this order. It has now been 13 months; they keep promising to fix it but they don't. DO NOT BUY ANYTHING FROM THIS COMPANY. THEY ARE A COMPLETE NIGHTMARE. Here is a picture of just a few of the cabinets they sent us. The entire kitchen is like this - unfinished sides, bottoms, etc. It looks like I will see them in small claims court. DON'T PUT YOURSELF THROUGH THIS GRIEF. SHOP ELSEWHERE