San Luis Kitchen Co.

Thank you so much, Lucinda! It's been fun working with you and Ed, and we are very proud of all the work he did getting it ready for the new cabinets! We hope you enjoy it for many years to come!

Thank you so much for the kind words! It makes it worth coming to work everyday!

Thank you so very much, Jeanette and William! Your project was such a remarkable transformation indeed! We are very happy to have been a part of it!

Thank you so much, Marcia! It is always so great to have repeat customers and it was really fun coming to the open house you gave to your friends and neighbors and an honor to have been invited!

Hi Doreen! I just now saw this - we sure did enjoy working with you and your husband on your beautiful kitchen! And I sure am glad that we showed up! It is especially nice to create a kitchen for someone who loves to cook and entertain family and friends.

Thank you so much for your thoughtful review! We enjoyed working with you both and am glad that we came up with a creative solution to make the window area look right - no one would ever know it was going to have an awkward look to it had we not worked our magic! I'm glad you trusted us with my unconventional solution to tie everything together. And our installer needs to read this review, it will make him feel great!

Thank you so much, Teri! We really enjoyed working with you and your husband, and your contractor, Greg Moore Construction. It is nice to have a cohesive team!

Thank you so much! Your house is amazing and we are proud to have been a part of it! Our installer will be happy to hear this as well!

Thank you so much, Tina! We really enjoyed working with you and your husband on your kitchen, too! I want to get some photos soon!

Wow! What a nice review! Thank you so much. Yes, we had a lot of fun working with you on your kitchen and being a part of your dream home! Thank you, Rosemary.

Thank you so much! It is nice to know that our customers appreciate how long we have been in business and that we graduated from Cal Poly in Architecture! We call what we do now "applied architecture" and are so happy that you are enjoying our work.

Thank you, Erica, for your thoughtful review. Hope you are still enjoying everything, and congratulations on your new position! As if you aren't busy enough, but hopefully you can still enjoy a home cooked meal with your family!

Here are the before and after photos of this for you to see.

Thank you so much, and it has been a pleasure working with you and getting to know you!

Here are some photos of the completed kitchen -- and a before & after comparison.

Please see the attached photos below of the completed project.

Please see the attached photos below of the completed project.

If I am remembering correctly, this was a young couple who wanted cabinets to a high ceiling (over 10') and a moveable large bookshelf on wheels to act as a door (unusual and difficult cabinet application to be successful). When I took them on a tour of the showroom, they wouldn't give me a budget and acted real iffy about even $20-25K price range. They were a "see what you can do . . . " type. After drawing the plan (walls only) to scale, I called them back to see if I could clarify a price range -- they wouldn't commit.

Our policy is to only give free estimates if the client brings in a dimensioned floor plan with a rough idea of the kitchen layout desired. We do not provide free design, but base out design fees on the cabinetry budget for the project. Thus it is helpful to us (and to the customer) to establish a preliminary budget range as soon as possible. This helps avoid the very scenario Mr. Cunningham is complaining about; where we have to judge by sight what people will choose to afford -- I don't want to design something that the customer does not want to pay for and conversely, I don't want to not give someone the best that they can have. That's why we try to get the nasty money discussion on the table up front even though it is not nearly as fun a dreaming about the new kitchen.

I am very sorry that they are unhappy, but I don't know if we were the right ones for their project.

Sincerely, Sarah Day
San Luis Kitchen

We are very proud of "our" kitchens. Please see photos of this completed job below.

We are very proud of "our" kitchens. Please see before/after photos of this completed job below.

We are very proud of "our" kitchens. Please see before/after photos of this completed job below.

We are very proud of "our" kitchens. Please see photos of this completed job below.

We are very proud of "our" kitchens. Please see photo of this completed job below.

We are very proud of "our" kitchens. Please see photos of this completed job below.

We are very proud of "our" projects. Please see before/after photos of this completed job below.

We are very proud of "our" kitchens. Please see photos of this completed job below.

We are very proud of "our" kitchens. Please see photos of this completed job below.

It was definitely a pleasure to work with Mark and Ali! And their kitchen was featured in the local Cambria Kitchen Tour a few years back....It is always a team effort with us - incorporating as many of the client's ideas as we can, while offering suggestions for them to pick from. In the case of their kitchen, they initially thought it could only go back in essentially the same peninsula arrangement that it was, but we showed them a completely different plan with a large island - oriented at 90 degrees to the existing peninsula, and that is what they went with in the end - had a much better relationship to the rest of the great room.

We are very proud of "our" kitchens. Please see photos of this completed job below. (This is her first project with us).

I am obviously sorry this client is not happy with their new kitchen, and this is the first I have heard of it. One thing that I AM happy about is that we finally have a photo of the end result and while we agree that the floor and counter do not complement each other, the view looking into the kitchen is as nice as many I have seen on Houzz! The funny part is that we have actually used this kitchen over the last couple years in classes to demonstrate what an improvement our design layout was over the original!

The owners (particularly the husband) pointed out how in their original tract house kitchen, you could not open the dishwasher and the refrigerator at the same time and the dishwasher blocked the entrance into the kitchen. The peninsula was at a weird angle, very awkward looking, and the sink was on that angle, instead of being in front of the window, where it should have been. It created a space in the far corner that they complained was "useless", (too small and awkward for a table), where we added a built-in desk, also facing out another window, making a pleasant place to work. There is more counter space than before (I have never heard of anyone complaining about too much counter space), and the dishwasher no longer obstructs traffic flow.

We do not even claim to provide interior design services, so it seems very unfair to give us a miserable rating because they chose colors on their own that they are not happy with now....We have displays of cabinetry in both the white (which she claims we talked her out of...??...), and the "candlelight" (which is what she purchased), so she was able to view both colors in large areas. We do not force people to buy any certain color as color is so subjective - we just offer many choices and let them decide.

We did not sell them the flooring, but I am thinking that there may be a way to tone down the "pink" in it if they were to contact whoever they bought it from, assuming it is real stone. What is strange is that the flooring we actually show with the "candlelight" cabinets in our showroom has more of the golden tones like their counter top, so had they gone with our choice, they would have had a better result in our opinion. It is always possible with natural stone, that they received a batch that did not match their sample.... Another thing that is very strange about this is that they really liked the contractor I found for them, and he told me they were very happy and that the kitchen turned out great - one of the best he has seen! Anyway, I am hoping they will contact whoever they bought the floor from and get them to tone down the pink, and I think they will be much happier. I think the counter looks great with the cabinets - it has the "garnet" flecks that pick up the "candlelight" red tones... It is a great looking kitchen, other than the pinkish floor!

Please see the "before and after" plans and photos below and judge for yourself. (they can be enlarged by holding your mouse over each). Also, we have told many of our devoted customers about this post and they are flabbergasted because they know we do not "talk people into anything they don't want". This complaining client borrowed the door sample in the "candlelight" color (one of our top sellers) for weeks before ordering. Had she told us she wanted white at the time of order, we certainly would have obliged, and we have lots of white kitchens in our repertoire!

Thank you, Clara. We have shown pictures of your house to many upcoming clients and they all love it! Please see photos of this completed job below.

We are very proud of "our" kitchens. Please see before/after photos of this completed job below.

We are very proud of "our" kitchens. Please see before/after photos of this completed job below.

Please see photos of their kitchen and dining room wet bar below.