RetroLicious Ltd

Mr Kuduz,

Let us establish some facts please:

1. You clearly read the item as a stock picture, we sent you pictures and you chose to cancel on the day of despatch to Sweden because you found it cheaper elsewhere.

2. You were highly abusive in your messages, if you wish we can upload all images to this review and let people judge just how nasty you were. You threatened review blackmail that if we didn't refund you sooner than our terms state, you would leave negative reviews (which you have done anyway) if we didn't refund you in time to buy a cheaper item! Our terms state allow 28 days but we told you it was more likely 7-10 days as we were out of the country. You became abusive and threatened negative feedback if we didn't pay you instantly, which we could not as we had no access to our office whilst abroad.

3. You also got it for a substantially discounted price due to a story you told us about how many years you saved up for it and you were in construction on low pay! We will never stop tying to help people regardless of this experience with you.

4. Im unsure how we didn't understand your request? You secured a sideboard at 30% discount, you then threatened us whilst we were on vacation for not replying immediately and when we gave you a shipping date within 10 days of purchase and showed you a picture in reply to your query, you cancelled and demanded a refund so you could buy another one. We fully understood you and replied accordingly but please explain any area you feel we didn't?

5. Our website states that it is a stock image, you told us in your first email you had seen it on our website, therefore Im unsure how you feel you didn't know?

6. The damage done? You were abusive both verbally and in writing, we were nothing other than polite and helpful even when boarding our plane home. We both felt very upset at the way you played us off with another dealer and how you spoke to us, it just was not necessary.

We are very sad to see that you have chosen to write this but at the end of the day, we are happy that we did our best for you despite the pretty awful things you said to us.

We wish you well with your item and hope you find a supplier who is happy to take that level of abuse.

We are really sorry to hear that you were not happy with the experience you had with us and despite our best efforts, delivery was prevented on more than one occasion through events outside of our control however you were notified at the time of these issues and we sought to rectify the missed delivery as soon as was possible. As you are aware, the day of the first scheduled delivery, a serious accident occurred on the M6 motorway resulting in the loss of 5 innocent lives. The subsequent tailbacks, traffic and resulting delays meant that we had no choice but to cancel the delivery run due to Health & Safety laws and we immediately booked a further delivery date for you. However, unfortunately the 2nd delivery date scheduled was the same day as the terrible London Terrorist attacks which again saw a large loss of innocent lives and due to extra security at the show we were attending and the resultant security increases in London, it was not safe nor possible for us to deliver that day. Whilst we appreciate that you were upset, the level of abuse you gave us was uncalled for and we tried everything within our power to resolve the delivery as quickly as possible however your abuse and decision to cancel without understanding of the events is unfortunate. As you requested a full refund was immediately arranged and this is the first you have made us aware in a public forum of the refund not yet reaching you and in that case we can only suggest that you contact your payment provider who will be able to advise you on why the refund is not yet in your account following it leaving ours. We are disappointed that you chose to take such an abusive stance on matters outside of our control and hope that you are able to find another supplier who can deliver during a time of stability in the country.