Renewal By Andersen Bay Area

I have bought windows, sliding glass door and a front door from them over the years. My recent purchase was the front door. Their products are great. My recent experience was coming to fix the weather strip on the door and door tightness. It was easy to call them and get my appointments setup quickly. My first appointment was the same day as the 1st phone call and it was a virtual video call for Renewal to determine who to send out and if they need to order parts first. They were able to take pictures of the door and see what my problem was. This is a real timesaver for me and ensured that my time was used efficiently. The final appointment was the repair. The repairman was friendly polite and professional. He did the repair well and doubly ensure the door was fixed before he and his coworker left for the next job. I highly recommend Renewal.

Fast, efficient, friendly, competent service technician fixed my problem in 5 min. He also helped me clean the window tracks!

Prompt and efficient service! Fernando figured out that the installer had forgotten to remove the packing clips which were making the windows difficult to operate.

The windows are awesome, but it's the people and their work-ethic that makes Renewal by Andersen a dream to work with. I would never consider another company after having a chance to work with Jacob, Nick, Dinah and their team. Thanks for everything!

Fernando did a great job repairing my windows. We needed the weatherstripping replaced along with the crank mechanism. He was on time, polite and professional!

The whole process was easy. From the consultant/sales, installation, and follow-up service. Quick, efficient, and courteous. These guys know what they're doing! And, they offer a great product!

The service department does a great job and is responsive when you finally reach them. It was very difficult trying to reach the service department. The people who answer the general customer service number for Renewal By Andersen are clueless. First, they provided me the wrong number for the service department, they gave me a number that no one answered. The second time they transferred me to a service department in Tennessee when I live in the San Francisco bay area. I finally reached the service department by using an old text message from a previous service job.

The previous owners of our house had windows installed by Renewal by Andersen Bay Area, and from time to time we’ve used them for repairs. They are always prompt, courteous, reasonably priced, and great to work with. I wouldn’t hesitate to use them for a major project.

This review is for warranty service. My installation was 2 years ago and over the hot summer some of windows and patio doors develop cracks external caulking. I called Andersen and they honored the warranty and sent a technician to repair caulking within 2 weeks. Technician arrived on time, don booties, as well as mask for covid safety.

Thank you for sending Sofiane Taibi to fix my siding glass door trim. This was the third time it fill off. So he screwed it in for good. I just wished this would have been done when the door went in at the beginning of the year. Sofiane is a very professional man with a very sweet personality. Kathy Millikin

He came earlier which was great for me. He called ahead and was very courteous & professional. Great job! Thank you

Kevin Ng. Was professional , paid attention to details, good listener, provided great customer service. Went far and beyond his duties. Thank you and highly recommended.