Prime Classic Design

We ordered a couch (SKU 213321) and after a while starting to notice a defect in the headrests (they were to loose). We complained about this on July 15 2022 and we haven't had any solution so far! (we had e-mail contact with Amy). We also tried to reach out and send an e-mail to all recipients that are listed on the contact page from their website. We called 15 times over a course of 5 days and left several voicemails without succes. Even a text and the chat online, no response either! If you look-up the address of the company, you can take passport pictures while you shop for a couch so my best bet, it's a dropshipping company that doesn't even see the couches and is there even an Emma, Amy and a David working there? Update: After 153 days of waiting there was a solution provided: That it was our problem because we move the headrests to much. We placed the headrests as shown in the pictures and left them alone. Great customer service!

DO NOT PURCHASE PRIME CLASSIC DESIGN! We purchased a bedroom ensemble for approximately $5500. Upon arrival, we discovered the dresser was damaged. The delivery driver denoted the damage and took pictures. We contacted Prime Classic Design and reported the damage. They said they would start the claims process. After a week with no further response to our inquiries as to the status of the claim, we decided to contact American Express and notified Prime Classic to pickup the damaged furniture and that we were no longer interested in owning what we at this point felt was trash. We also were repulsed at the incredibly poor customer service provided to us. Only after American Express retracted the payment, did they reach out to say they would replace the damaged dresser. We told them that due to the damage, extremely poor customer service, and total dissatisfaction with the entire process, we did not not want a replacement. We lost the $400 incurred when we had the furniture assembled. Prime ClassicDesign's response was not an apology or an attempt to make it right - they THREATENED TO SEND US TO COLLECTIONS! We'll see what my brother, who is an attorney, says about that. Do not be the next victim of Prime Classic Design. Please pick your furniture up - we don't want it. All you had to ufo was to respond and resolve the issue with a bit of CUSTOMER SERVICE.

After having good experience with first bedroom set, i went ahead and placed order for a second bedroom set. Besides few months delays in delivery, product has defects. Decolam started peeling off on the bed room set. Emailed office with pictures on the bad workmanship and poor materials used.Only one response that they are contacting manufacturer but its been months and they don't respond back for any calls or emails.I might have to deal with this damaged item which costed me more than what i would have got locally.The styles are intriguing but at the end of the day, you really only receive an extremely cheap piece of furniture with horrible customer service

This business has very poor customer service and practice unethical business. I don't know if they are going to send a replacement headboard base for my bed so I might have to deal with the damage item for over $5k bedroom set. Be aware of this bad online furniture business and don't let them take your money for their defective products.

I could give ZERO stars, I would. We had bought a dining set and as soon as it was delivered, I sat on the chair, and it broke. I am far from heavy, so the only Conclusion that was made was that it was poorly constructed. We then called and a guy named Mike, who was disrespectful, rude, and yelling at us for saying the chair was made cheaply, and we wanted a replacement. Mike is unprofessional, however, his staff are kind and helpful people.

This business sells garbage furniture and you should not purchase anything from them. The styles are intriguing and the prices are impressive but at the end of the day, you really only received an extremely cheap piece of furniture that you will have to replace within a year or 2. My wife and I bought a mattress here a few years back and after rotating and flipping it every other week for a year, the mattress became so lumpy that it was simply intolerable. We attempted to replace it and get some sort of refund from the retailer and they were entirely unresponsive.

Poor quality sofa. This brand is probably worse than the cheap sofa we should have gone with. We made a purchase in July. It is now November and one of the springs in the back as already busted off the frame! There were strings hanging off the couch in several places and the seat cushions are misaligned.

can honestly say that I did not have the best experience in here. The first time we called in, an older man helped us and he was nice. The second time, a guy named Mike tried to help us but he gave the impression that we weren't worth his time, or that we didn't have high standards. We told him we specifically wanted microfiber and he told us leather was better, etc. He was arrogant and not someone I would buy several thousand dollying furniture from.

Prime classic design has a good selection. Furniture seems great especially with the premium optioned leather. Customer service could be better. Overall OK.

We really like working with this store because of their customer support. We ordered bedroom furniture last year and needed to replace one of the pieces because our moving company damaged it while relocating the items into a new home. Prime Classic were very responsive to our request and gave us fair quote to order the replacement from Europe. Handled everything in timely manner and we just received our new nightstand, our room looks great and we are happy we made business with them. Can’t thank them enough for that and sure we will order more stuff in the future!

Selling furniture advertised as gelnuine leather that in falct is half covered by cheap leathermatch material. Terrible timing and customer service. Waited more than 4 months for delivery.

I’ve never been so disappointed with furniture like this in all my 30 years of purchasing furniture. This is not quality/luxury furniture, it’s thin particle board. We are not happy with product and prime classic said add foam to help with squeaking. That’s not acceptable for me after paying almost $5000. For furniture. In my google review they said they responded immediately to problem. Which they did, however that wasn’t my issue. My issue is this cheap, horrible quality bed set that I’m now sending to the dumpster do go buy a quality set elsewhere. It was a waist of time and money.