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Family owned since 1917, Perlick’s award-winning, luxury residential product line features innovative indoor and outdoor undercounter refrigerators, wine reserves, freezers, freezer and refrigerated drawers, ice makers, and beer dispensers.
Every product features the same unparallelled design and meticulous craftsmanship that Perlick's commercial bar/beverage equipment and beer dispensing system does - which is why our products are trusted by the finest restaurants, bars, hotels, resorts, stadiums and arenas around the world.
受賞歴:
Chosen as Tier 1 Green Tier Program participant Energy Star recognition CEE program recognition Multi-year Platinum ADEX winner 2011 GOOD DESIGN Award winner 2014 30 Most Innovative Products by BHG
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事業内容
会社名
Perlick
電話番号
+1 800-558-5592
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住所
8300 West Good Hope Road
Milwaukee, WI 53223
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Perlickに対するレビュー 17件
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HouzzUser-772972783
平均評価:5つ星中 星1
I bought a Perlick beverage center a month ago because i was excited at its coldness level for beer. First few weeks were amazing but since it can’t seem to keep temp. I have contacted customer service many times and they have several service providers to take care of it but alas none has come to yet. Can’t commit to a date. I bought for quality and it had failed to deliver. Would have been better off going with less expensive option that at least could deliver on their quality. Very disappointed.
2023年7月27日
Perlickからのコメント:
Good Afternoon,
We're so sorry to hear you're experiencing difficulties with your unit. This is not the quality experience we expect out of our products for our customers.
If you would be able to provide us your email address or send us an email to auto@perlick.com, we can look into this for you to help resolve the issue you're having.
Thank you,
Jamie
We're so sorry to hear you're experiencing difficulties with your unit. This is not the quality experience we expect out of our products for our customers.
If you would be able to provide us your email address or send us an email to auto@perlick.com, we can look into this for you to help resolve the issue you're having.
Thank you,
Jamie
HouzzUser-369058794
平均評価:5つ星中 星1
We purchased fridge and freezer under the counter, when they came out. The freezer kept icing over. Perlick customer service was no help. I am finally giving up. I believe the product is defective from the start. This item is junk and do not recommend
2023年7月24日最終更新日:2023年7月25日
Mike Champlin
平均評価:5つ星中 星1
Worst decision I ever made purchasing a Perlick Beverage refer. Almost $4,000 and it lasted less then four years. when I reached out to Customer service they gave me a list of Repair companies to contact. They said the parts would be covered under my warranty and that I would pay for labor only. I called every Service company they gave me in my area and only one of their recommended repair companies would come out and when he did he said my compressor and evaporator was shot and wasn't worth fixing. When I called Perlick back and asked them to try and find me a tech who would come out they said that they couldn't help me. what good is a warranty if the manufacturer doesn't have a repair tech to service the Appliance? I demanded a replacement and was told that that was not an option. WHAT A JOKE! I'm stuck with a refrigerator that doesn't refrigerate and my only option is to replace it on my dime even though its under warranty.
2023年6月14日
Perlickからのコメント:
Hi Mike,
Thank you for bringing this to our attention. Please know that this is not the service we strive for at Perlick. Please send me a message at jamie.smith@perlick.com and we will be happy to help resolve this.
Thank you,
Jamie
(Perlick)
Thank you for bringing this to our attention. Please know that this is not the service we strive for at Perlick. Please send me a message at jamie.smith@perlick.com and we will be happy to help resolve this.
Thank you,
Jamie
(Perlick)
Mark N
平均評価:5つ星中 星1
I bought an outdoor fridge/freezer drawer unit and the freezer conked out. Perlick replaced it with a newer design a couple of years later. After five years, It no longer works! It seems they have discontinued this item!?!? I emailed Perlick a week ago but no-one has replied.
I have another Perlick item that keeps icing up. Perlick items are premium priced, But we have other makes of counter fridges that have been far more reliable.
2021年6月16日
Perlickからのコメント:
Hi Mark. Thank you for reaching out. I have a note out to our Service team to see how we can help, but can you please give us some contact info or a serial number so we know how to reach you?
I wish I had looked at these reviews before making my purchase. I chose two c-series wine fridges expressly for their supposed quiet functioning. The rep assured me they were only 41 decibels when operating, a claim made in Perlicks advertising materials. That is an outright lie. I complained and they had a service rep contact me. He scoffed at that claim saying perhaps the clanging compressor was 41 decibels but the compressor fans are way louder and there’s no way to adjust that. This brand is terrible. I was bamboozled. $3800 per fridge and this is what you get?
2021年5月30日
Perlickからのコメント:
Thank you for your feedback. We value all customer feedback, and our customer service team will be reaching out to you soon.
Erik Johnson
平均評価:5つ星中 星1
I have both a Perlick 24" freezer and a perlick 48" refrigerator. The freezer gave out a month after the warranty was up. It needed a new compressor at a cost of $1800 by the Perlick authorized repair company. Now, the refrigerator has the same problem, a bad compressor... I basically spent $9k+ for these items which are complete garbage. I would NEVER buy Perlick residential again.
2020年4月17日
Karen Krady
平均評価:5つ星中 星1
Perlick has the WORST customer service. I bought an expensive wine fridge that has stopped working after 2 years. It is still under warranty and I have been waiting almost 3 months to get someone who can repair it. Perlick's customer service has been very slow to respond and follow up. This has been extremely frustrating! I have never experienced such poor service!
2019年6月3日
Alex Bickel
平均評価:5つ星中 星4
We purchased the column 24 inch freezer and refrigerator. We love them. Our refrigerator did have an issue when it first arrived, but Keane from their residential department took our case seriously, and quickly dispatched a technician. The technician solved our issue on the first visit and it has been working great ever since.
The units them selves are bright, and very large. they look great in our home. We are very happy with the units
2019年4月1日最終更新日:2019年4月1日
I bought a Perlick. Very expensive. They sent me a crappy, cheap-looking fridge with a styrofoam door. I could have done better shopping at 7-11. The thing doesn't even work.
Don't. Ever. Buy. Perlick. Complete waste of money.
Also, no refunds or exchanges (AJ Madison), so I'm apparently stuck with this garbage.
2018年8月15日
Perlickからのコメント:
Hi Tim,
We apologize for this unfortunate experience. Can you please provide your full name, phone number and serial number of the unit? We will have one of our service techs reach out to you and do our best to remedy this situation.
Thanks!
We apologize for this unfortunate experience. Can you please provide your full name, phone number and serial number of the unit? We will have one of our service techs reach out to you and do our best to remedy this situation.
Thanks!
Sharon Dolan
平均評価:5つ星中 星1
I bought a $4000 under freezer during the construction of a new home. Within weeks of plugging it in and using it the unit stopped working. Turns out the condenser coils had frozen. The repair technician contacted Perlick and was told that the customer must have left it open. This happened again, after being very careful to shut it each time it was used, and then I started reading reviews. Turns out that this is a very common problem. The freezer drawers do not close and form a seal adequately. I only store things like nuts or other product in it because it is so prone to problem. Other have replaced the unit with a SubZero because they are so disgusted. I am heading that was shortly. I am sure the motor mechanical parts may be fine but the design it inadequate. The worst appliance I have ever purchased at any price. If I could give it less than 1 star I would have. This is definitely not quality that is innovative or inspires.
2018年7月12日
Perlickからのコメント:
Hi Sharon,
We apologize for this unfortunate experience. Can you please provide your full name, phone number and serial number of the unit? We will have one of our service techs reach out to you and do our best to remedy this situation.
Thanks!
We apologize for this unfortunate experience. Can you please provide your full name, phone number and serial number of the unit? We will have one of our service techs reach out to you and do our best to remedy this situation.
Thanks!
***UPDATE-3 months later***
While Perlick makes an appearance of supporting customers through these reviews, we've gone round and round with trying to contact them offline now as requested and have STILL RECEIVED NO RESPONSE. To say we are disappointed is an understatement but to attempt to project an image of customer care and support and then not follow through... is unacceptable.
We purchased both an under counter beverage center and wine fridge during construction of our home - specifically designing the kitchen area around these units because we were assured they were the "top of the line" and the best commercial grade products on the market. Unfortunately, we've had nothing but trouble from BOTH units since we turned them on. They consistently do not maintain temperature. We've had them completely removed and replaced through Perlick technicians now twice.. one time scratching the walnut floors in the process. We were just told that this latest time, the technician will need to be paid $340 to replace a control panel which will only THEN tell them what actually needs to be fixed this time. At this point, we've spent money on repairs as well as utilities for the faulty units running nonstop. We've repaired hardwood floors. And, worst of all, we haven't actually enjoyed the units because they are always broken. Very disappointed in the Perlick quality as well as service.
2018年5月7日最終更新日:2018年7月31日
Perlickからのコメント:
Hi Amy,
We apologize for this unfortunate experience. Can you please provide your full name, phone number and serial number of the unit? We will have one of our service techs reach out to you and do our best to remedy this situation.
Thanks!
We apologize for this unfortunate experience. Can you please provide your full name, phone number and serial number of the unit? We will have one of our service techs reach out to you and do our best to remedy this situation.
Thanks!
Robert Purtock
平均評価:5つ星中 星1
Do not buy their products. Had a brand new undercounted ref/freezer combination delivered and it would not turn on. Service came. Ran for one month then freezer froze up and frozen foods destroyed. Service again. Ran another month then same thing. Nothing but trouble. You might expect more from a $6000 piece of equipment.
2017年11月7日
Perlickからのコメント:
Hi Robert,
We are so sorry you aren't happy with your Perlick. We strive to provide quality products and positive customer experiences. Our Customer Service & Technical Service Manager will be contacting you shortly to provide additional support.
Thank you!
-Perlick Team
We are so sorry you aren't happy with your Perlick. We strive to provide quality products and positive customer experiences. Our Customer Service & Technical Service Manager will be contacting you shortly to provide additional support.
Thank you!
-Perlick Team
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