Roger was our sales rep and he did a good job overall. We had 9 Windows replaced in our home, the Windows work and are nice looking and the installation appears ok. I did have a major issue with the lack of preparation and clean up. My five year old nephew found a nail on my deck under one of the Windows the day of the installation, I started looking around and found nails and screws all over my deck. After that we went inside and found my dog chewing on a 1.5" staple, later we found two more staples on our floors. I also found a lot of metal shavings on the outside of my home on the ground underneath the Windows, these are sharp pieces cut with tin snips that can easily cut someone's bare foot or one of my dogs. I spoke to Shaun Precous, a manager and he wasn't very helpful. He said he was sorry it happened and that I should go outside and clean up the nails myself if there were any. Then the next day he offered to send a crew to my house, of course he only offered this after I told him that's what I wanted done. However, I didn't want it done the next day I wanted it done now, we spent 4,660 dollars and I spent two hours cleaning up metal and nails and screws. Also there is an oil stain on my driveway from the installers truck that wasn't there before he parked on my driveway. I attempted to contact Roger but have not heard back from him either, so at this point I get the feeling that he got his money and no longer cares about me. Not a great experience, I had wallside Windows do an install on my previous home and it was much better, I should have continued to do business with them.
