Passages Custom Homes LLC

I purchased a newly constructed home from Passages Custom Homes 4 years ago. The home is beautiful and well constructed. Navid and his staff at Passages have shown integrity, have been great to work with, responsive and helpful. You can be confident in selecting Passages for your next project.

We bought a home built by Passages and we could not be more pleased. We have been in the house for over a year now and we can say that we love everything about the quality and style of our beautiful home. Navid is a delight to work with. He is quick to address any questions or concerns we have about the home. We highly recommend Passages!

We chose Passages to complete our main level remodel because they brought the full package - architects, designers, project management and general contracting. We were moving our kitchen from one area to another, so we knew it was going to be a significant undertaking and wanted all this support from a remodeler. We visited other Passages projects and were impressed by their creativity and sophisticated design. We enjoyed the initial engagement through the design process - working with the architect who solved all of our design issues, working with the designer through the selection process really made everything come together better than we anticipated. In general, Passages has some very good subcontractors - specifically flooring, tile, stone, paint, stain and electrical. Unfortunately, Passages fell short of our expectations on the execution part of the remodel. Despite that we were told the project manager would be on site every day to ensure the contractors were performing, we found that every day we had to review all the work done because we found quality issues and items not meeting the specification (many not caught by Passages). I had to clarify several times during the remodel the selections and decisions that we had made and correct pricing per what had been discussed. My husband spent a lot of time communicating/clarifying requirements to the subcontractors. All of the cabinets in the kitchen, laundry and mudroom were not ordered to spec-- they did not fit the appliances specified before construction start and had to be reworked and the laundry/mudroom cabinets were the wrong color (they were stained instead of painted). I know issues happen on remodels, but the amount of issues (every day) was extremely disappointing. We spent a lot of time on project management and quality control that we expected Passages to be responsible for. In the end, we got the space we wanted, however the process was disappointing and frustrating and we felt we didn't get our money's worth.

We have hired Passages Custom Homes for 5 major remodeling projects with the first project being done in 2007 and the most recent in 2013. It is fair to say that with the kitchen, 2 bathrooms, mudroom, basement remodeling and ceiling refinishing/painting, our home has been completely renovated by Passages....and we are very happy with the results. Navid Pouladian is a very experienced general contractor. The quality of design services, craftmanship, and customer service provided by Passages is excellent. We highly recommend Passages Custom Homes to those in the Twin Cities area who are interested in a high quality custom home building or remodeling experience.

A very creative and innovative design builder; Passages custom homes is a pleasure to work with and willing to experiment with new designs and materials that others (staying conservative) have tended to shy away from. This willingness to think out of the box has led to some exciting projects and success in this tight and competitive market place. I see Passages Custom Homes enjoying great success for many years to come.

We bought a new home from Navid in Edina. We love the house. The workmanship is excellent. Any time we have a worker to the house, they always comment on how well the house was made. Navid is very responsive to warranty issues, which is so important because the warranty is only as good as the builder. He also is great with design and making use of what would be wasted space. We wouldn't hesitate to use him again to build a house.

As an architectural designer I rely on builders that support my work and my clients. Passages is the company I introduce to my clients and I can do so with confidence that my client will receive the best care and services backed with knowledge and skill. I have worked repeatedly with Passages for over ten years and will continue for many years to come.