Designerliners Inc.

I purchased an Illusion Side Table from this company. When it arrived, it was of incredibly poor quality. It was feather-light, extremely thin plastic. It was not a substantial lucite. It was covered in a film intended to protect the piece from scratches, which is good because there were scratches all over it as if it had been stacked and stored in the back of a cargo van. I clearly could not put this piece in my client's space, so I immediately wrapped the table in bubble wrap (something that was not done when it was sent to me), sealed the box and submitted for a return authorization. I received the return authorization, addressed the package and scheduled a pickup. When I didn't hear back from the seller despite having received confirmation the piece had been delivered, I sent them a message to confirm receipt and refund. They wrote back the next day that it had been received and was being evaluated to confirm it is in good condition. That's Fine. I sent it back with better protection than I had received it. I wasn't concerned. Until I received their next message 4 days later saying "The Illusion Side Table that was returned has the following problems: (1) the protective green film has been removed, (2)there are multiple scratches and scuffs on the side table, and (3) two of the feet are missing. This is not the condition in which it was shipped." Again - I had the table out of the box for only minutes. 1. I did not remove ANY film from the table because I knew I would be returning it 2. The entire table was covered in scratches and scuffs when I pulled it from the box. My lifting it from the box, then wrapping it in bubble wrap and placing it back into the box did not crate any additional scratches and scuffs 3. It's a molded plastic piece with small round rubber pads on the bottom. I did not remove those - and again - the table was out of the box for only MINUTES! If the pads fell off in the minutes the table was out of the box - the issue is not me, but the poor quality of their product. I have made many purchases on Houzz and have had a wonderful experience with each seller - even in the rare instances when I needed to return the item. This is the first time I've encountered a seller who is trying to make false claims to get out of issuing a refund. I Strongly Encourage you to choose another seller. These products can be found in many places. You don't need to deal with unprofessional behavior like this.