MTB Mechanical, Inc

We had MTB install a new gas furnace and air conditioning in mid November 2016. Within a two month period after installation our gas furnace has been down twice. The first issue was due to our power going out and when the power came back on, it tripped the GFI outlet on the furnace and the furnace would not come back on. It was one of the coldest nights in January so far and we did not have any heat because MTB could not get a service technician to us on the same day, even when I called them at 8:30am to request service. They also charged us a service call because they said it was due to the power outage and this was not covered under warranty. The second issue occurred two days after the first issue. During installation, the installers did not clean-up PVC shavings from cutting their PVC pipe and these shavings clogged the system and the system would no longer heat. They unclogged the system and it was covered under warranty.

MTB technicians are professional and responsive which is a positive. However we have now had 3 separate events with our heating and AC system in the past month. You should note that these problems prevail whilst we are operating under an annual service and maintenance contract with MTB. Most recently, our system was serviced on Thursday and immediately the upstairs unit ceased working and temperatures soared into high 80's. Result kids now on blow up beds downstairs and MTB asking for $680 plus call out fee to fix the problem they created. Sounds reasonable right? Technician arrived this evening but could not fix and rearranged to come back tomorrow. I will update based on how the address their behavior and fix the problem.

We have had MTB mechanical doing our annual maintenance for the past 5 years now. They are very reliable, and easy to work with. Customer service is outstanding, and everyone is just so friendly. Their honesty is what impresses me the most. There was only an issue with our furnace one time and they even showed us a video of what the problem was. I would recommend them to anyone.

We have used MTB Mechanical on several of our remodeling projects. Jay and his team have been extremely professional, and all of their staff possess a high level of technical knowledge that we rely on to give our clients the best remodeling experience possible.

We had a fantastic experience with MTB, who recently replaced our entire HVAC system. They were courteous from the second they arrived and worked efficiently all day. We even called them back out to check our system after an unusually high power bill the next month, and they came out quickly at no charge. I would recommend them to anyone!

Mtb was extremely easy to work with. The sales associate was very knowledgeable about all brAnds and systems. Gave thorough information. Very fair pricing. Quote given upfront and did not change. Cleaned up all areas well during and after installation.

From sales to office personnel to the field techs, MTB has consistently supplied quality equipment and great customer service in countless projects over the past decade. I have been very happy with their systems and recommend them repeatedly.

As a new home owner, we entered 1st 1 year contract to maintain builder's 20 year warranty and have been pleased with cost, timeliness, knowledge base and quality of service.

I have used MTB Mechanical for many years, both for my business needs and in my personal home. They use the latest, most efficient and innovative equipment, with the best installation and service in this area. I come in contact with their installers and servicemen frequently and they are always knowledgeable of their products, professional and courteous. I can highly recomment MTB for any heating and cooling needs. Dwight Hunter, President Dwight Hunter Homes, Inc.

Guthmann Construction uses MTB Mechanical regularly on our design-build renovations. They are experts in this field, and are able to provide quality HVAC materials and modifications to every project. They consistently meet our deadlines and budgets, making them a pleasure to work with. We are grateful for our relationship with MTB, and our clients are always satisfied with their work.