Mouser Cabinetry

On Tuesday, March 20, 2018 two members of the Mouser Cabinetry management team conferenced with the homeowner who purchased Mouser cabinetry in August of 2015 and posted comments and cabinet photos on this website. During the conference each issue identified by the homeowner was reviewed and the probable causes were discussed. Nearly all issues were the result of water damage, high humidity within the home, abrasive wear or impact damage; however, one possible manufacturing related issue was identified and included in the discussion.

Subsequently, a mutually acceptable plan was outlined with labor participation provided by the homeowner and factory refinishing of damaged doors and drawer fronts provided by Mouser Cabinetry. Additionally, it was mutually agreed that the homeowner would be responsible for the field repair work required on the water damaged cabinet. Currently, we are in the process of executing the agreed upon plan.

Founded in 1955, Mouser Cabinetry is a family owned and operated company whose management team and associates strive to provide quality custom cabinetry, outstanding support for our dealer partners and excellent service for those who invest in our products.

On August 2nd the owner of Asbury Kitchen & Bath, a representative of Mouser Cabinetry and the designer who completed the kitchen project visited the “jbirdsgram” residence to inspect the doors exhibiting wear near the decorative hardware. During the cabinet inspection it was determined the three doors showing wear could be easily repaired at the factory. Time lines were discussed with the homeowner and plans were made to collect the three doors scheduled to be returned to Mouser Cabinetry for minor refinishing work. The factory return and repair plan is currently in progress.

Additionally, a preferred cabinet cleaner was recommended to eliminate the fingerprints, grime and related residue found on some of the cabinet fronts. This preferred cabinet cleaner has been used throughout the kitchen, and based on recent reports, the homeowner is satisfied with the results.