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MIG Furniture & Kitchen Design specialize in furniture closeouts, factory direct deals and factory direct negotiated prices. Please visit our "Furniture Closeout" section for daily deals on wall units, TV stands, coffee tables, sofas and bedrooms.
Brands We Sell: Gamma, Natuzzi Editions, Huppe, LC Mobili, Spar, Cattelan Italia, Tonin Casa, Tomasella, Artigian Mobili, ALF Group, Lafer, DomItalia, Rossetto, Nordholtz, Elite.
Kitchen design and remodeling in NY, NJ, PA, CT. Modern, contemporary and traditional kitchens made in Italy by Gruppo Spar - www.spar.it. Request a free estimate for your Kitchen Design and Remodeling project within NYC, NY, CT, NJ, PA.
サービス内容：
Custom Furniture, Furniture Delivery, Furniture Sales
対応エリア：
Brooklyn, Coney Island, Jersey City, Long Island City, Manhattan, New York, Queens, Rockaway Park, Staten Island
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MIG Furniture Design, Inc.に対するレビュー 12件
新しい順
Michael Figueroa
平均評価：5つ星中 星1
I wouldn't even give them a star if this was an option. I called to inquire about a product and was hung up on. I called back and asked for a manager to complain and was hung up on again.
2019年3月29日
MIG Furniture Design, Inc.からのコメント：
Hello Michael,
I am sorry about that, we never have this problem before... Please help me understand what has happened. Please post the date, area code and last 4 digits of your phone number so I will be able to check our inbound calls list.
Sincerely,
Gena
MIG Furniture, Inc.
I am sorry about that, we never have this problem before... Please help me understand what has happened. Please post the date, area code and last 4 digits of your phone number so I will be able to check our inbound calls list.
Sincerely,
Gena
MIG Furniture, Inc.
Interior Decor NY
平均評価：5つ星中 星5
Amazing team! The greatest product! A really good customer service!They know exactly what you are looking for.
I've been coming back for more products over 5 years in a row.
2017年3月22日最終更新日：2017年3月22日
I am really happy with the sideboard I ordered from the company. One panel was accidentally damaged in shipping, but they sent me a new one right away. I think for the price, you won't find better designed modern furniture.
2017年2月27日
Lenore Pearlstein
平均評価：5つ星中 星5
I purchased a dining room table from them and had a great experience. The pricing was the lowest and the delivery went very smoothly. They showed up on time and could not have been nicer and more accommodating. I look forward to purchasing from them again in the near future.
2017年1月29日
MIG Furniture Design, Inc.からのコメント：
Thank you for taking your time for the review Lenore!!!
Tim
Tim
germanabagyan
平均評価：5つ星中 星1
Wall unit that was purchased in cash in August 2015 has been delivered and installed in December 2015. Delivered unit was not matching to our design (missing shelf, missing back panels). In a week found that one door has cracks, wood was delaminating. During first month one of the glass doors broke, fell on my wife. That broken door was replaced to defected that they found in their storage after a month of visits, calls and emails. the third glass door is also defected, wood frame around the glass is about to brake too. I told to my wife not to touch it, not to use it. During two months could not get from the store replacement for these parts. My last option was to go to court.
Stay away from this place or will lose your money. Bad furniture quality, bad customer service
2016年3月5日
MIG Furniture Design, Inc.からのコメント：
I have to post our full email conversation to make it clear that customer rejected all our efforts to fix the problem. Please read to the end.
German,
Dropbox showing 404 error, would you please send me a picture showing damage (crack)?
Sincerely,
Gennadiy
German Abagyan
12/17/15
to me
The picture was also attached to the first email in this chain as .img file
Sent from Yahoo Mail for iPhone
Mig Furniture
12/17/15
to German
I do not see any damages on the previously attached picture (unless you forgot to attach one, the only picture I received is a cabinet itself). Please make a picture of the damaged part, I need to forward it to the manufacturer ASAP.
Gennadiy
German Abagyan
12/17/15
to me
See attached pictureInline image
Mig Furniture
12/17/15
to German
Got it, thank you!
German Abagyan
12/29/15
to me
Any word on when the part will be replaced?
From: Mig Furniture
To: German Abagyan
Sent: Thursday, December 17, 2015 6:18 PM
Subject: Re: Order 2592
Mig Furniture
12/30/15
to German
Hello,
Manufacturer closed at this time for New Year vacation, I will get their answer on January 7th. If they still able to manufacture this replacement door than we will load it into our next container arriving mid. - end of March, if not - we will fix it here.
Sincerely,
Gennadiy
German Abagyan
12/30/15
to me
I send you the picture two weeks ago. Is there a reason that you did not contact the manufacturer? I purchased new unit and would like to have a new, not repaired. Also, keep in mind that you gave me something different than I have paid for. And for sure, I didn't pay to have repaired wall units
Mig Furniture
Attachments12/30/15
to German
German,
1. All European manufacturers closed for the winter vacation from Dec. 21 till about January 6th. I got your picture on Dec 17, 1 day is not enough for large manufacturer to process your replacement request.
2. If you receive a wrong or damaged piece you should claim it ASAP to get it within reasonable time frame, our container left from Spar on Dec. 21, I would be able to load this replacement door into this container IF you claim it right after your delivery.
3. Now on we have to pay for your replacement because factory give us 48 hours gap after delivery done to claim all missing or damaged pieces, only in that case replacement is free. You did not send me any notices until Dec. 15.
4. Your wall unit has arrived in according to your order, you have rejected to install back panel and never mentioned it's wrong size to me until Dec. 15. You also reject to order the correct size back panel on Dec. 15. You been screaming at me (and at my partner some time before) when both of us was trying to help you, WHAT IS ACTUALLY WRONG WITH YOUR WALL UNIT?
5. Attached is Spar Hot line catalog in PDF format, same line as your wall unit, please check an entire catalog to see that OPEN LIBRARY UNIT DOES NOT COME WITH THE BACK PANEL, it is indicated on your invoice also. Library unit with back panel DOES NOT EXIST within mentioned line.
I hope this answers your questions.
Sincerely,
Gennadiy
Attachments area
German Abagyan
12/30/15
to me
I don't want to hear this lie anymore. Where is it coming from? Is it from your workers? I told it to your partner on the second day but this shameless person told me the same lie that I hear from you. Enough is enough, you make me sick for the money I paid you
Mig Furniture
12/30/15
to German
Enough is enough, you are right, happy new year.
German Abagyan
12/30/15
to me
Instead of all this useless writings can you give me a date? When?
Mig Furniture
12/30/15
to German
I already mention that -
German Abagyan
Jan 6
to me
We got new problem with your furniture. Now one of the glass doors fell apart. What should I do with it? See attached picturesInline imageInline image
Mig Furniture
Jan 7
to German
Hello,
We are sorry about that, what is the best date/time to bring a replacement door?
Sincerely,
G
German Abagyan
Jan 7
to me
Weekdays after 6pm or weekends all day.
Also, I found that glass on the other side is about to brake too.
Mig Furniture
Jan 7
to German
What is wrong with the other side?
German Abagyan
Jan 7
to me
All pieces of the wood frame are separating. You can see through the space between the pieces on the pictureInline image
German Abagyan
Jan 8
to me
Any word on this matter? One by one all pieces are falling apart or braking
From: German Abagyan
To: Mig Furniture
Sent: Thursday, January 7, 2016 7:08 PM
Subject: Re: Order 2592
German Abagyan
Jan 10
to me
See the picture of the second doorInline image
German Abagyan
Jan 21
to me
Gennadiy,
You told me that after January 7th you will have a date for replacement doors. Since I have already three doors on the wall unit that I bought from you to be replaced, I want to know when will you get parts and repair my furniture? Can you answer to simple question WHEH? It's unacceptable that you don't answer to my emails, your partner twice hung on phone on me.
From: German Abagyan
To: Mig Furniture ; German Abagyan
Sent: Sunday, January 10, 2016 11:56 AM
Subject: Re: Order 2592
Mig Furniture
German, We will send you a repair service on Tuesday, January 26th 1 pm - 5 p...
Jan 21
German Abagyan
Jan 21
to me
I am sorry, but I told you many times that it can be scheduled on weekdays after 5pm or on weekends at any time. Ones you already sent your technician at 3pm. I left my job to see replacement of broken door to defected that needs to be replaced. I hope at this time you have all three doors and in good condition.
Mig Furniture
Jan 21
to German
German,
Since you reject us to pick up defective doors I have to send you someone who can fix it at your location, the nearest day is Tuesday, January 26th 1 pm - 5 pm. Otherwise you would have to wait some time until weekend appointment is available.
Sincerely,
Gennadiy
German Abagyan
Jan 21
to me
I did not refuse to give you defected door last time. It's just frustrating to lose half a day to see replacement of broken to defected. I am sorry, but if you don't replace three doors I will have no other choice than to go to court. Remember that I paid $4500 and was waiting four months instead of three for the really low quality furniture. For half of that money I could get furniture at the same day from IKEA. So, for my money I want to get furniture that will not brake in a month.
Thanks, I better wait for the weekend or after 5pm. Please let me know when
Mig Furniture
Jan 24
to German
German,
There is only 2 ways to fix the problem:
1. Pick up all defective or damaged parts from you and bring it to the repair / service shop - you refused to give us this parts. After our phone conversation you have allowed our driver to take only one defective door.
2. Since first option have been refused by you we have to send you in-home repair service. Please understand that it may take some time to schedule your appointment for some particular date, especially on weekend.
Sincerely,
Gennadiy
MIG Furniture Design, Inc.
German Abagyan
Jan 25
to me
Gennadiy,
Ones again, you have to stop twisting my words, you never asked me to pick up defected/ broken doors, but in fact you replaced broken door to defected. Instead of twisting my words you better control what is being delivered.
Okey, can you fix that broken door and when you bring it to replace take the other doors?
Mig Furniture
Jan 27
to German
German,
For in-home service the nearest weekend appointment date available is February 13 and 14. If you agree please confirm the date ASAP, I need to set up an appointment in advance.
Sincerely,
Gennadiy
German Abagyan
Jan 27
to me
I am okay with the date, just not sure what means your "in home service". We agreed to replace defected parts. How are you going to do it is up to you but you are not making any repairs in my house. Month ago you told me that will contact the manufacturer and have new doors. That's what I expect
Mig Furniture
Feb 9
to German
Hello German
"in-home repair service" means nothing else but in-home repair, technician will come to you and fix all problems at your home since you refused to give us defective parts. If you also refusing to make any repairs at your home I honestly do not know what else I can do to fix this problem.
Sincerely,
Gennadiy
German Abagyan
Feb 9
to me
My home is not your repair shop and you should understand it. I told you many times and telling you again as we agreed you will contact manufacturer and replace all defected parts
German Abagyan
Feb 9
to me
I hope it will happen on this weekend. And you still did not give me date and time.
German Abagyan
Feb 11
to me
Hi Gennadiy,
I still did not get answer from you on when your technician will come.
Please respond
Mig Furniture
Feb 12
to German
Hello German,
What is the reason for our technician to come if you will not allow him to do the repair? German I write you long time ago that this line has been discontinued, Spar does not manufacture this wall units anymore, we are not rejecting to fix your problems but you also have to cooperate with us. We try to pick defective parts from you - you not allowed us to do so, we try to fix it at your place, even scheduled a weekend appointment for you which is not usual and you first agreed to, even confirmed an appointment and now on you are saying that you do not want any repairs at your place... What we have to do in that situation?
Sincerely,
Gennadiy
German Abagyan
Feb 12
to me
After two months you are telling me that theanufacturer discontinued this line? But you told me back in December 2015 that will order new doors(See email chain) and at that time it was in production. Even after termination of that line manufacturer should be capable to correct his product. It seems to me you never contacted manufacturer.
Month ago, when you replaced broken door to defective, you picked up the door and you did not ask me about repairs. Is the door that you picked up last time fixed, can you brink it tomorrow?
You had option to come after 5pm or on weekend and you chose weekend. Okay, I was waiting for this weekend two weeks and it looks like you are not ready again.
Also, we agreed on replacement but not repairs in my home to paralyze all our day.
You are asking about my cooperation, then I am asking you already two months. Come tomorrow as it was previously scheduled.
Mig Furniture
Feb 12
to German
Please look at my email from 12/30/15, I clearly write you that we will order the replacement only in case that manufacturer is still able to produce it, otherwise we will repair it here:
12/30/15
to German
Mig Furniture
Feb 12
to German
Tomorrow we will have a meeting with the Spar owner who is currently in US. If you prefer not to fix the defective parts but better get a replacement parts I will try to discus your problem with him personally. If he confirm the replacement we will be able to deliver it at the end of March - mid. of April. Please confirm ASAP.
Sincerely,
Gennadiy
German Abagyan
Feb 12
to me
So, your words clearly mean that you did not contact him in January and going to discuss is tomorrow? So much time was wasted, two months.
Anyway, talk to him and let me know tomorrow right after the meeting with Spar
Mig Furniture
Feb 12
to German
German,
We did contact manufacturer and get an answer that they can not produce any HOT units anymore, what I am saying that I WILL TRY TO TALK TO THE OWNER DIRECTLY OVER THE MEETING THAT IS SCHEDULED FOR TOMORROW, I am absolutely not sure on the result.
Gennadiy.
German Abagyan
Feb 12
to me
It's first time I heard from you today that they cannot produce three doors. What does it mean "I will try"? You sold me defected product and you are responsible for it. I don't need any favor from you. For the money I paid to you I want to get product in good condition but not something that will be falling apart in our hands, causing dander to us.
On this weekend, after two months I want to get what I paid for. If you cannot do it then return my money and take away your defected furniture
Mig Furniture
Feb 12
to German
German,
Just give me a clear answer what to do:
1. Fast way - fix it (repair it) at your place?
2. Fast way - Pick up from you and repair it at our place?
3. Long way and I can not guaranty it, can find out tomorrow evening - order replacements, if confirmed replacement parts will arrive at the end of March or mid. of April?
Sincerely,
Gennadiy
German Abagyan
Feb 12
to me
During two months I was asking you about replacement. Now after two months you are telling me that I should wait another two months? I am not going to wait to the rest of my life. Prepare my money and take away your furniture. Otherwise on Tuesday I am going to court.
This email will be presented as one of the evidences at the court
Mig Furniture
Feb 12
to German
German,
In my email 12/30/15 I clearly write you that we will ether order the replacement (if possible) or will fix your defective doors here, at the furniture repair shop. Please look again trough our email conversation below. We can not fix your problem because you do not want to cooperate with us.
1) Mig Furniture 12/30/15
to German
Hello,
Manufacturer closed at this time for New Year vacation, I will get their answer on January 7th. If they still able to manufacture this replacement door than we will load it into our next container arriving mid. - end of March, if not - we will fix it here.
Sincerely,
Gennadiy
----------------------------------------------------------------------------------------------------------------------------
2) Spar confirmed that they can not produce replacement parts anymore
----------------------------------------------------------------------------------------------------------------------------
3) We have sent you our delivery person who should replace 1 door that felt apart and pick up two other doors for repair. After 1 hour on the phone with me and my partner you have agree to give us only 1 door that felt apart and keep all other
---------------------------------------------------------------------------------------------------------------------------
4) Mig Furniture Jan 21
German,
Since you reject us to pick up defective doors I have to send you someone who can fix it at your location, the nearest day is Tuesday, January 26th 1 pm - 5 pm. Otherwise you would have to wait some time until weekend appointment is available.
Sincerely,
Gennadiy
---------------------------------------------------------------------------------------------------------------------------
German Abagyan Jan 25
to me
Gennadiy,
Ones again, you have to stop twisting my words, you never asked me to pick up defected/ broken doors, but in fact you replaced broken door to defected. Instead of twisting my words you better control what is being delivered.
Okey, can you fix that broken door and when you bring it to replace take the other doors?
---------------------------------------------------------------------------------------------------------------------------
Mig Furniture Jan 27
to German
German,
For in-home service the nearest weekend appointment date available is February 13 and 14. If you agree please confirm the date ASAP, I need to set up an appointment in advance.
Sincerely,
Gennadiy
----------------------------------------------------------------------------------------------------------------------------
German Abagyan Jan 27
to me
German Abagyan
Feb 12
to me
So far nothing was done. Prepare my money, I cannot wait anymore. Let me know when I can pick up my money
Mig Furniture
Feb 12
to German
German,
That will not help to fix your problem, you have to make a decision and let me know if you are going to accept our service or not.
Sincerely,
Gennadiy
German Abagyan
Feb 12
to me
Before it was my problem as you said. Not anymore. I have wasted too much money and my personal time on this issue, many times visited you in your office to get any answer.
Prepare my money or will see you in a court
German Abagyan
Feb 15
to me
Did you prepare my money? Answer to my question. Your silence will be understood as refusal to return my money
Mig Furniture
Feb 15
to German
German,
In my previous emails I have listed all possible options for you to go forward with and to provide warranty service. All these options have been refused by you.
Please review our store policy in the back of your invoice. We do not accept any returns for the special-ordered items. Your order is covered by the store warranty, please try to cooperate with us and not to decline our service.
Sincerely,
Gennadiy
German Abagyan
Feb 16
to me
You are a liar! Did you ever bring replacement part that was refused? Instead you replaced broken to defected. That's all you did in two months, replacement parts have never been ordered! You failed to correct the condition. You had enough time to order this parts
Mig Furniture
Jul 29
to German
Hello German,
You did not show up yesterday in the court so your case was dismissed. Nevertheless I want to inform you that after meeting with the Spar owner in February manufacturer agreed to produce 2 x curved doors for replacement, we have received it at the end of March, I been waiting for the court decision to complete this replacement. Regarding the cracked horizontal door - it can only be fixed, unfortunately they can not produce this item anymore.
If you still need to replace this doors please let me know.
Sincerely,
Gennadiy
German,
Dropbox showing 404 error, would you please send me a picture showing damage (crack)?
Sincerely,
Gennadiy
German Abagyan
12/17/15
to me
The picture was also attached to the first email in this chain as .img file
Sent from Yahoo Mail for iPhone
Mig Furniture
12/17/15
to German
I do not see any damages on the previously attached picture (unless you forgot to attach one, the only picture I received is a cabinet itself). Please make a picture of the damaged part, I need to forward it to the manufacturer ASAP.
Gennadiy
German Abagyan
12/17/15
to me
See attached pictureInline image
Mig Furniture
12/17/15
to German
Got it, thank you!
German Abagyan
12/29/15
to me
Any word on when the part will be replaced?
From: Mig Furniture
To: German Abagyan
Sent: Thursday, December 17, 2015 6:18 PM
Subject: Re: Order 2592
Mig Furniture
12/30/15
to German
Hello,
Manufacturer closed at this time for New Year vacation, I will get their answer on January 7th. If they still able to manufacture this replacement door than we will load it into our next container arriving mid. - end of March, if not - we will fix it here.
Sincerely,
Gennadiy
German Abagyan
12/30/15
to me
I send you the picture two weeks ago. Is there a reason that you did not contact the manufacturer? I purchased new unit and would like to have a new, not repaired. Also, keep in mind that you gave me something different than I have paid for. And for sure, I didn't pay to have repaired wall units
Mig Furniture
Attachments12/30/15
to German
German,
1. All European manufacturers closed for the winter vacation from Dec. 21 till about January 6th. I got your picture on Dec 17, 1 day is not enough for large manufacturer to process your replacement request.
2. If you receive a wrong or damaged piece you should claim it ASAP to get it within reasonable time frame, our container left from Spar on Dec. 21, I would be able to load this replacement door into this container IF you claim it right after your delivery.
3. Now on we have to pay for your replacement because factory give us 48 hours gap after delivery done to claim all missing or damaged pieces, only in that case replacement is free. You did not send me any notices until Dec. 15.
4. Your wall unit has arrived in according to your order, you have rejected to install back panel and never mentioned it's wrong size to me until Dec. 15. You also reject to order the correct size back panel on Dec. 15. You been screaming at me (and at my partner some time before) when both of us was trying to help you, WHAT IS ACTUALLY WRONG WITH YOUR WALL UNIT?
5. Attached is Spar Hot line catalog in PDF format, same line as your wall unit, please check an entire catalog to see that OPEN LIBRARY UNIT DOES NOT COME WITH THE BACK PANEL, it is indicated on your invoice also. Library unit with back panel DOES NOT EXIST within mentioned line.
I hope this answers your questions.
Sincerely,
Gennadiy
Attachments area
German Abagyan
12/30/15
to me
I don't want to hear this lie anymore. Where is it coming from? Is it from your workers? I told it to your partner on the second day but this shameless person told me the same lie that I hear from you. Enough is enough, you make me sick for the money I paid you
Mig Furniture
12/30/15
to German
Enough is enough, you are right, happy new year.
German Abagyan
12/30/15
to me
Instead of all this useless writings can you give me a date? When?
Mig Furniture
12/30/15
to German
I already mention that -
German Abagyan
Jan 6
to me
We got new problem with your furniture. Now one of the glass doors fell apart. What should I do with it? See attached picturesInline imageInline image
Mig Furniture
Jan 7
to German
Hello,
We are sorry about that, what is the best date/time to bring a replacement door?
Sincerely,
G
German Abagyan
Jan 7
to me
Weekdays after 6pm or weekends all day.
Also, I found that glass on the other side is about to brake too.
Mig Furniture
Jan 7
to German
What is wrong with the other side?
German Abagyan
Jan 7
to me
All pieces of the wood frame are separating. You can see through the space between the pieces on the pictureInline image
German Abagyan
Jan 8
to me
Any word on this matter? One by one all pieces are falling apart or braking
From: German Abagyan
To: Mig Furniture
Sent: Thursday, January 7, 2016 7:08 PM
Subject: Re: Order 2592
German Abagyan
Jan 10
to me
See the picture of the second doorInline image
German Abagyan
Jan 21
to me
Gennadiy,
You told me that after January 7th you will have a date for replacement doors. Since I have already three doors on the wall unit that I bought from you to be replaced, I want to know when will you get parts and repair my furniture? Can you answer to simple question WHEH? It's unacceptable that you don't answer to my emails, your partner twice hung on phone on me.
From: German Abagyan
To: Mig Furniture ; German Abagyan
Sent: Sunday, January 10, 2016 11:56 AM
Subject: Re: Order 2592
Mig Furniture
German, We will send you a repair service on Tuesday, January 26th 1 pm - 5 p...
Jan 21
German Abagyan
Jan 21
to me
I am sorry, but I told you many times that it can be scheduled on weekdays after 5pm or on weekends at any time. Ones you already sent your technician at 3pm. I left my job to see replacement of broken door to defected that needs to be replaced. I hope at this time you have all three doors and in good condition.
Mig Furniture
Jan 21
to German
German,
Since you reject us to pick up defective doors I have to send you someone who can fix it at your location, the nearest day is Tuesday, January 26th 1 pm - 5 pm. Otherwise you would have to wait some time until weekend appointment is available.
Sincerely,
Gennadiy
German Abagyan
Jan 21
to me
I did not refuse to give you defected door last time. It's just frustrating to lose half a day to see replacement of broken to defected. I am sorry, but if you don't replace three doors I will have no other choice than to go to court. Remember that I paid $4500 and was waiting four months instead of three for the really low quality furniture. For half of that money I could get furniture at the same day from IKEA. So, for my money I want to get furniture that will not brake in a month.
Thanks, I better wait for the weekend or after 5pm. Please let me know when
Mig Furniture
Jan 24
to German
German,
There is only 2 ways to fix the problem:
1. Pick up all defective or damaged parts from you and bring it to the repair / service shop - you refused to give us this parts. After our phone conversation you have allowed our driver to take only one defective door.
2. Since first option have been refused by you we have to send you in-home repair service. Please understand that it may take some time to schedule your appointment for some particular date, especially on weekend.
Sincerely,
Gennadiy
MIG Furniture Design, Inc.
German Abagyan
Jan 25
to me
Gennadiy,
Ones again, you have to stop twisting my words, you never asked me to pick up defected/ broken doors, but in fact you replaced broken door to defected. Instead of twisting my words you better control what is being delivered.
Okey, can you fix that broken door and when you bring it to replace take the other doors?
Mig Furniture
Jan 27
to German
German,
For in-home service the nearest weekend appointment date available is February 13 and 14. If you agree please confirm the date ASAP, I need to set up an appointment in advance.
Sincerely,
Gennadiy
German Abagyan
Jan 27
to me
I am okay with the date, just not sure what means your "in home service". We agreed to replace defected parts. How are you going to do it is up to you but you are not making any repairs in my house. Month ago you told me that will contact the manufacturer and have new doors. That's what I expect
Mig Furniture
Feb 9
to German
Hello German
"in-home repair service" means nothing else but in-home repair, technician will come to you and fix all problems at your home since you refused to give us defective parts. If you also refusing to make any repairs at your home I honestly do not know what else I can do to fix this problem.
Sincerely,
Gennadiy
German Abagyan
Feb 9
to me
My home is not your repair shop and you should understand it. I told you many times and telling you again as we agreed you will contact manufacturer and replace all defected parts
German Abagyan
Feb 9
to me
I hope it will happen on this weekend. And you still did not give me date and time.
German Abagyan
Feb 11
to me
Hi Gennadiy,
I still did not get answer from you on when your technician will come.
Please respond
Mig Furniture
Feb 12
to German
Hello German,
What is the reason for our technician to come if you will not allow him to do the repair? German I write you long time ago that this line has been discontinued, Spar does not manufacture this wall units anymore, we are not rejecting to fix your problems but you also have to cooperate with us. We try to pick defective parts from you - you not allowed us to do so, we try to fix it at your place, even scheduled a weekend appointment for you which is not usual and you first agreed to, even confirmed an appointment and now on you are saying that you do not want any repairs at your place... What we have to do in that situation?
Sincerely,
Gennadiy
German Abagyan
Feb 12
to me
After two months you are telling me that theanufacturer discontinued this line? But you told me back in December 2015 that will order new doors(See email chain) and at that time it was in production. Even after termination of that line manufacturer should be capable to correct his product. It seems to me you never contacted manufacturer.
Month ago, when you replaced broken door to defective, you picked up the door and you did not ask me about repairs. Is the door that you picked up last time fixed, can you brink it tomorrow?
You had option to come after 5pm or on weekend and you chose weekend. Okay, I was waiting for this weekend two weeks and it looks like you are not ready again.
Also, we agreed on replacement but not repairs in my home to paralyze all our day.
You are asking about my cooperation, then I am asking you already two months. Come tomorrow as it was previously scheduled.
Mig Furniture
Feb 12
to German
Please look at my email from 12/30/15, I clearly write you that we will order the replacement only in case that manufacturer is still able to produce it, otherwise we will repair it here:
12/30/15
to German
Mig Furniture
Feb 12
to German
Tomorrow we will have a meeting with the Spar owner who is currently in US. If you prefer not to fix the defective parts but better get a replacement parts I will try to discus your problem with him personally. If he confirm the replacement we will be able to deliver it at the end of March - mid. of April. Please confirm ASAP.
Sincerely,
Gennadiy
German Abagyan
Feb 12
to me
So, your words clearly mean that you did not contact him in January and going to discuss is tomorrow? So much time was wasted, two months.
Anyway, talk to him and let me know tomorrow right after the meeting with Spar
Mig Furniture
Feb 12
to German
German,
We did contact manufacturer and get an answer that they can not produce any HOT units anymore, what I am saying that I WILL TRY TO TALK TO THE OWNER DIRECTLY OVER THE MEETING THAT IS SCHEDULED FOR TOMORROW, I am absolutely not sure on the result.
Gennadiy.
German Abagyan
Feb 12
to me
It's first time I heard from you today that they cannot produce three doors. What does it mean "I will try"? You sold me defected product and you are responsible for it. I don't need any favor from you. For the money I paid to you I want to get product in good condition but not something that will be falling apart in our hands, causing dander to us.
On this weekend, after two months I want to get what I paid for. If you cannot do it then return my money and take away your defected furniture
Mig Furniture
Feb 12
to German
German,
Just give me a clear answer what to do:
1. Fast way - fix it (repair it) at your place?
2. Fast way - Pick up from you and repair it at our place?
3. Long way and I can not guaranty it, can find out tomorrow evening - order replacements, if confirmed replacement parts will arrive at the end of March or mid. of April?
Sincerely,
Gennadiy
German Abagyan
Feb 12
to me
During two months I was asking you about replacement. Now after two months you are telling me that I should wait another two months? I am not going to wait to the rest of my life. Prepare my money and take away your furniture. Otherwise on Tuesday I am going to court.
This email will be presented as one of the evidences at the court
Mig Furniture
Feb 12
to German
German,
In my email 12/30/15 I clearly write you that we will ether order the replacement (if possible) or will fix your defective doors here, at the furniture repair shop. Please look again trough our email conversation below. We can not fix your problem because you do not want to cooperate with us.
1) Mig Furniture 12/30/15
to German
Hello,
Manufacturer closed at this time for New Year vacation, I will get their answer on January 7th. If they still able to manufacture this replacement door than we will load it into our next container arriving mid. - end of March, if not - we will fix it here.
Sincerely,
Gennadiy
----------------------------------------------------------------------------------------------------------------------------
2) Spar confirmed that they can not produce replacement parts anymore
----------------------------------------------------------------------------------------------------------------------------
3) We have sent you our delivery person who should replace 1 door that felt apart and pick up two other doors for repair. After 1 hour on the phone with me and my partner you have agree to give us only 1 door that felt apart and keep all other
---------------------------------------------------------------------------------------------------------------------------
4) Mig Furniture Jan 21
German,
Since you reject us to pick up defective doors I have to send you someone who can fix it at your location, the nearest day is Tuesday, January 26th 1 pm - 5 pm. Otherwise you would have to wait some time until weekend appointment is available.
Sincerely,
Gennadiy
---------------------------------------------------------------------------------------------------------------------------
German Abagyan Jan 25
to me
Gennadiy,
Ones again, you have to stop twisting my words, you never asked me to pick up defected/ broken doors, but in fact you replaced broken door to defected. Instead of twisting my words you better control what is being delivered.
Okey, can you fix that broken door and when you bring it to replace take the other doors?
---------------------------------------------------------------------------------------------------------------------------
Mig Furniture Jan 27
to German
German,
For in-home service the nearest weekend appointment date available is February 13 and 14. If you agree please confirm the date ASAP, I need to set up an appointment in advance.
Sincerely,
Gennadiy
----------------------------------------------------------------------------------------------------------------------------
German Abagyan Jan 27
to me
German Abagyan
Feb 12
to me
So far nothing was done. Prepare my money, I cannot wait anymore. Let me know when I can pick up my money
Mig Furniture
Feb 12
to German
German,
That will not help to fix your problem, you have to make a decision and let me know if you are going to accept our service or not.
Sincerely,
Gennadiy
German Abagyan
Feb 12
to me
Before it was my problem as you said. Not anymore. I have wasted too much money and my personal time on this issue, many times visited you in your office to get any answer.
Prepare my money or will see you in a court
German Abagyan
Feb 15
to me
Did you prepare my money? Answer to my question. Your silence will be understood as refusal to return my money
Mig Furniture
Feb 15
to German
German,
In my previous emails I have listed all possible options for you to go forward with and to provide warranty service. All these options have been refused by you.
Please review our store policy in the back of your invoice. We do not accept any returns for the special-ordered items. Your order is covered by the store warranty, please try to cooperate with us and not to decline our service.
Sincerely,
Gennadiy
German Abagyan
Feb 16
to me
You are a liar! Did you ever bring replacement part that was refused? Instead you replaced broken to defected. That's all you did in two months, replacement parts have never been ordered! You failed to correct the condition. You had enough time to order this parts
Mig Furniture
Jul 29
to German
Hello German,
You did not show up yesterday in the court so your case was dismissed. Nevertheless I want to inform you that after meeting with the Spar owner in February manufacturer agreed to produce 2 x curved doors for replacement, we have received it at the end of March, I been waiting for the court decision to complete this replacement. Regarding the cracked horizontal door - it can only be fixed, unfortunately they can not produce this item anymore.
If you still need to replace this doors please let me know.
Sincerely,
Gennadiy
jambrosecchia
平均評価：5つ星中 星5
It has been a pleasure to work with Tim at MIG on selecting and ordering furniture for my apartment. He is responsive, knowledgeable and competent. The products are top quality at great prices. Furthermore, Tim was very accommodating with scheduling delivery. The delivery and installation were also handled professionally and the experience was smooth from start to finish. I would highly recommend MIG.
2015年10月12日
michelleaeng
平均評価：5つ星中 星5
MIG is such a great company to do business with. Unlike other companies, you can call MIG and actually get a live person to help you. I ordered a wall unit from them and it arrived quickly. The quality is excellent and the prices are great as well. When my husband and I were unpacking the wall unit from the boxes, we accidentally threw out the hardware. We called MIG and they immediately helped us to get new hardware with no hassles. We are very thankful for their professionalism and would definately recommend their products to anyone looking for quality furniture.
2015年9月1日
My experience w/MIG Furniture is incredible positive. I was very impressed w/the line of beautiful furniture.
I was very satisfied w/the entertainment I selected...and as pleased with the installation.
My first experience with MIG was end of last year. Around June of this year I ordered another entertainment and was also very satisfied.
They have a lot of different & beautiful models...good prices and excellent qualities.
I recommend this company 100% for 3 main reasons:
1. Quality & beautiful design
2 Customer Service
3. Professional service & installation.
My first purchase was not easy because the entertainment was against the wall and my house is an old house and walls are not straight...they worked very hard to make it possible and I was extremely happy w/end result.
Buy from them!!!!!
2014年9月22日
Sarasotaprints.com
平均評価：5つ星中 星4
I am so happy with my side board. Handsome! Even better than the photos. It looks great in my living room. My reason for 1 less star is that it took a while to ship. Slow boat from Italy, but I love the European design.
2013年12月31日最終更新日：2013年12月31日
1bella2013
平均評価：5つ星中 星5
This was an absolutely best shopping experience ever! I bought most of my furniture from MIG. Tim has been supportive from A to Z. Far exceeded my expectations. Spent lots of time helping to find the right products, made arrangements to convert a buffet into credenza with lateral files; actually did that conversion at nominal cost to me. He cautioned me against other product I wanted to use with heavy load, but still found a way to satisfy all my requirements. The delivery and installation were flawless. On top of all, their delivery crew assembled a big dining table I bought from other company who failed me; MIG saved me! And it was a free bonus, no extra charge. The prices were most competitive. I am recommending this company to all my friends who are shopping for modern furniture. As I said, it was an absolutely best experience and I enjoy the memory every time I look at this beautiful furniture in my FL home.
2013年11月7日
Katy Babenko
平均評価：5つ星中 星5
Grate service, I completely satisfied working with MIG Furniture. Ordered: semi-custom Italian wall unit that was build according to my measurements and needs (extra storage space, room for 55" TV, glass vitrine for glassware). Order came on time, grate delivery service and grate product.
2013年10月31日最終更新日：2013年11月1日
Roy Johnes
平均評価：5つ星中 星5
Wary nice wall units ideas! I use some in designing of my living room space. Also excellent service and excellent quality of the product. You can watch my detailed review on You Tube: http://www.youtube.com/watch?v=Xy-Z2_6xUFA
2012年11月19日最終更新日：2013年7月13日
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会社名
MIG Furniture Design, Inc.
電話番号
+1 718-676-1977
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住所
1950 McDonald Avenue
Brooklyn, NY 11223
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