Mermaid Pools & Hot Tubs

Bought our hot tub from the Merivale Rd location had great service and advice in making the right choice. Thank you Mermaid for hours and hours of fun in the tub.

I just bought a hot tub from Mermaid Pools - my first experience with the store. They have been amazing. The hot tub is perfect, Brian Graham - our main contact - was incredibly service oriented and knowledgeable. He organized the contractors we needed to prepare the space for delivery and ensured we got what we needed. The contractors were incredibly great. We did run into a little hiccup on delivery but all that was sorted out the same day - they sent their delivery people over after dinner to ensure we received our hot tub. Amazing commitment to customer service which is why I am shouting this out - it's rare to see this these days!

We purchased a 27-ft salt water pool from Mermaid. The sales process was excellent, reps are very knowledgeable. We had issues with the subcontracted installation initially, with leaking connections, but after we contacted mermaid they made sure to resolve all of our issues. Overall a good experience and we would go back.

I went into Mermaid looking for a pool wall and liner. I came out with an entirely new pool at a very reasonable price and great warranty. The installation was quick and painless. The staff is easily accessible and knowledgeable. As I am a pool novice, this is very helpful to me. I would definitely recommend to anyone looking for great quality and customer service. A+

My wife and I along with our 3 kids had been continplating purchasing a new pool for 2 years. Finally we decided to make the leap! We had been looking online and asking around the area for the best prices and service. We had heard a lot of good things about Mermaid Pools. So we decided to visit there showroom and from the second we walk in we knew why they had such a great reputation. From the sales to service and install we have 100% satisfied. Now we have a great new pool and feel we were treated with excellent care through the entire process.

Phil was great to deal with. He worked through details to help us get the tub we wanted. Love the service and the quality! They dame to the house to help with set up and show us the operational details of the tub. Fantastic !

We recently purchased a bullfrog hot tub at Mermaid Pools’ Nepean location. Phil Morneault, the sales manager, was very helpful and knowledgeable. We were able to set up wet testing with him and he answered all of our questions. We were exceedingly pleased with the level of service and got the tub we wanted at a great price. I would recommend Mermaid pools and their staff to anyone looking for a new pool or spa.

We bought a 27' aboveground pool from Phil Morneault at Mermaid Pools and everything went very smooth. From the purchase of the pool to the installation of the pool, everything was very professional. If asked I would send them to Phil without a doubt.

Just bought an above ground Pool at the Merivale Road Mermaid Pools. Our experience was great. Andrea and staff were more then helpful answering all of questions and offering great suggestions and options geared to our specific needs.