Columbia Cabinets

I have Columbia Cabinets throughout my home and love the quality and finish. They use only the best European hardware for their hinges and drawer glides and I love that they are so customizable. There will almost always be small issues on any order but I appreciated the way that they took care of any concerns quickly and without issue.

We have had three major headaches purchasing Columbia Cabinets (that is, apart from the 20 week wait for delivery). First, we discovered was that my built-in desk had a segment on the side that was unfinished. Our designer ordered a new drawer box, which still hasn't arrived after a month. Second, a white toe kick was not included for our pantry cabinets. We learned it was our designer's mistake, but still, I would think that Columbia would have a QC department to look into human errors like that. They made no phone call to verify that we didn't want white toe kicks for our white cabinets, even though we ordered blue toe kicks for our blue cabinets. And third, our custom storage closet had several flaws in the paint finish. It looks like paper when it gets wet - wavy, slightly rough to the touch and dull instead of shiny. So now all three parts of our home improvement project have had holdups due to Columbia Cabinets. Each of our contractors is stalled without the ability to finalize the kitchen or desk, or install the game closet. The worst part is that Columbia Cabinets is closed this whole week between Christmas and New Years, so there's no one available to handle our issue.

We are very impressed with the beautiful kitchen cabinets installed by your company. I found the whole project went extremely smoothly. The gentleman I communicated with paid attention to detail and was very professional. The workmanship reflected a high standard, I would definitely recommend Columbia Cabinets.

Hugh Mistake. We made the huge mistake by ordering Columbia cabinets from Western States Cabinets.The experience went from bad to worse. When we finally agreed on a design and we were quote 4-5 weeks and gave our deposit. It was more than 10 weeks before they delivery sub-standard particle board boxes with maple fronts that wear chipped and repainted. I put in about 20 kitchens a year and use RTA cabinet from China. For this job I wanted something better, I got worse than what I normally use with plywood boxes for about twice the price and a long wait that cost me big while the job sat waiting. No attempt to compensate, not a square deal. Don’t do it…

BUYER BEWARE; we chose Columbia after having had 3 previous kitchens manufactured by this company, all which were good quality and well made. Our recent experience however, has been very unsatisfactory and the customer service has been terrible. It has taken 4 attempts before finally receiving doors and drawer fronts painted without drips and runs, dirt and hair in the paint. During the 6 months we waited for the issue to be rectified, our appliances could not be properly installed and some sat in the living room while we waiting without word from the company. Once the kitchen was finally completed to our satisfaction, we sent a registered letter to the CEO outlining the issues and expressing our dissatisfaction with our experience. To date, we have not even received the courtesy of a response. Customer service is a big part of doing business; having quality products is not enough. Clearly Columbia Cabinets is not concerned with their reputation in the community or with the negative impact such an experience as ours had on the customer. For this reason, I would definitely not recommend this company; the stress of the experience far outweighed the appearance of our kitchen once it was finally corrected and complete.

Their cabinets are attractive, well made, and with a good finish. When our independent installer was no longer assisting or working for us, the staff at Columbia went out of their way to help us. They were very professional and made follow-up calls to make sure we were happy with the results.

have been a Columbia dealer for many years in the San Diego area and I am consistently impressed with the quality of Columbia cabinetry. they have plenty of contemporary and traditional door styles... it's very seldom that our customers can't find what they are looking for. They offer full plywood construction and represent a very good value at their price point. Quality is excellent in general and they have been responsive to any warranty issues that have come up. They are in the semi-custom category and do have a few limitations, but that is to be expected in order for them to hold to their price and lead time structures. I recommend Columbia cabinets without hesitation.

As a Kitchen Professional, I took on Columbia Cabinets in 2003. I quickly discovered that I had been settling, in terms of service and value, with all of my other suppliers. Columbia, in my opinion, has set the benchmark for all other cabinet mfg's. I have found them to be the best value of any supplier I have ever worked with. They consistently produce a very fine product, with exceptional customer service, at a real world value. They started out as an addition to my product offering and now they are my largest supplier by far. I have found their desire to do "right" by their customers not just a slogan, but an actionable everyday mindset that permeates the entire company. I consider myself fortunate to have found a supplier with their standards. I give Columbia Cabinets my highest recommendations, they are a big part of our success.

We are a kitchen and bath showroom at the San Francisco Design Center and have been in the business over 40 years. We deal with many product manufacturers. We're happy with all of our suppliers but Columbia stands out for several reasons. First of all, their product is very well made, all custom sized and there are rarely surprises in what we recieve. Secondly, their customer service department is second to none. They are just a delight to work with. They're prompt in their responses and polite and restrained when they receive absurd requests from us and our clients. Their deliveries are are well packed and on time, not a small issue in our trade. Best of all, their prices are a bargain. We plan to work with these people for a very long time. Highest recommendations for Columbia Cabinets.

After ten years of selling Columbia Cabinets, I can very honestly say I'd rather work with them than any other cabinet company. The reasons I am so successful selling their cabinets is attributable to several things. Foremost is their dedication to excellence in every aspect of their company. Their finishes are second to none, warranty as well. The degree of commitment from their customer service team is unequaled. (I have to add that this is the aspect that makes me turn to them before other cabinet companies.) The ease of ordering and careful review of every detail that is then returned to me for confirmation and approval prior to going into production has saved both them and us thousands of dollars and many weeks of wasted effort. Columbia Cabinets' method of on-line ordering makes it possible to precisely price any order as well as very easily change the factors determining the price to meet the budget expectations of my customers. Their pricing has driven other cabinet companies to change their pricing formats in order to compete. This, ultimately, brings about the possibility of much better design. They have eliminated size decrease charges which makes it possible to completely eliminate unnecessary fillers. They also ship in their own trucks from the factory to the job site which reduces the likelihood of damage to cabinets during delivery. Cabinets arriving undamaged is, again, a time and money saving blessing for contractors and homeowners alike. Many of my customers are contractors who buy cabinets from me again and again, their confidence and certainty that the designs and level of quality will be consistent is a driving factor in my choice of Columbia Cabinets. Our business has been buying Columbia Cabinets since 2005 and we have no intention of stopping.

We at Ekko Cabinetry cannot say enough about how happy we are, along with our clients with the Columbia product and service that we receive. I have attached some pictures of a recent project that we completed using Columbia cabinetry.

My wife and I had Columbia Cabinets installed throughout our new house. It's been over a year now and the cabinets look good as new. Great quality construction, loads of options and a great price. What more can you ask?