Gerrity Stone

WORST CUSTOMER SERVICE EVER. Placed $17K order for Cambria quartz countertops with GerrityStone/HomeDepot and it's been a nightmare. Day of order delivery, GerrityStone calls us to tell us that they broke our quartz countertop at their warehouse. We ask them how much longer it would take to get an unbroken countertop. General Manager Mark Capuano tells us we need to receive the two broken pieces with a seam because "contractually he can put a seam anywhere he wants." Mr. Capuano offers us a "$250 gift certificate for a nice dinner" on our $17K order. We say no. He asks us what we want? We ask for our original unbroken countertop order to be fulfilled. He tells us that'll cost an additional $3,000. He asks if we would receive the broken countertop with an additional seam. We don't want to take the broken countertop, but we'll take it if we're given $2K in compensation. He tells us this discussion is a waste of a time and hangs up on us. GerrityStone comes back and offers us $500 to receive the broken countertop. We refuse and are still waiting to hear from them. Addendum * In GerrityStone's document, it specifically states "Seam placement should be discussed during the in-home template appointment...Final seam placement is at the discretion of the professional, and seam location may be able to be moved or eliminated in particular circumstances...Additional seams may be required based on the ability to maneuver a piece into position at the installation site." We reviewed and approved the single seam placement for our L-shaped kitchen countertop. GerrityStone is not moving a seam, they're introducing another seam due to damage to the quartz countertop under their supervision at their warehouse. Doesn't GerrityStone have insurance for damage like this? GerrityStone's website says "we will only be satisfied when you are"....we are definitely not satisfied.

I have NEVER had a worse experience with a company. They made mistakes with our countertops, yelled at me when I was questioning one of men on the phone and the absolute worst part is that they lied about what they said. I would run away from this company as fast as you can.

I am an interior designer and had used Gerrity Stone for a countertop install. They were helpful and their wide range of stone for my customer was extremely helpful! The countertop was within budget, delivery was timely, and the client loved the final result.

I am an independent interior designer and a certified kitchen designer specializing in kitchen & bath remodels. I have worked with Gerrity Stone for over 9 years. Their service, knowledge, punctuality and customer service is immaculate and unmatched. I work with them for all the counter tops, tub surround, showers & fireplaces for all my projects - I wont go anywhere else! Their prices are very competitive and they offer a complete line of counter tops - granite, marbles, quartz & recycled glass to name a few. I am very pleased with every job that we have worked together. They represent their company with such professionalism it makes me look good with my clients. I recommend Gerrity Stone without hesitation

Fabricated stone for shower, counter, bath surround. Did and amazing and very neat install. I was so happy with their work had them back to do a fireplace!