Mallery Hall LLC

WARNING!!! BUYER BEWARE!!! DO NOT, I REPEAT DO NOT PURCHASE ANY FURNITURE FROM MALLERY HALL LLC & OWNER KAROL DISHER. I AM HAVING A NIGHTMARE OF AN EXPERIENCE WITH THIS WOMAN & HER COMPANY, IF THERE WAS A ZERO STAR THAT IS WHAT SHE & HER COMPANY WOULD GET FROM ME THIS NIGHTMARE COST ME OVER $10,000 IN FURNITURE WHICH I HAD TO PAY BY CHECK, FINANCE AND CREDIT CARD, BED, DRESSER, MIRROR, CHEST, BENCH & TWO NIGHT STANDS WHICH COMING TO FIND OUT I WAS OVER CHARGED FOR AND THE SHIPPING WAS ALMOST $3,000 AFTER SEVERAL BACK AND FORTHS WITH KAROL ON THE PHONE AND THROUGH TEXTS THEY FINALLY CAME WITH THE FURNITURE ON FRIDAY THE 10TH OF MARCH PUT IT IN MY DRIVEWAY DID NOT TAKE IT UPSTAIRS AND LEFT WITH ALL THE FURNITURE ONLY TO COMEBACK THE FOLLOWING TUESDAY BECAUSE THE TRUCKING COMPANY SAID THAT THEY WERE NOT PAID TO ASSEMBLE FURNITURE BUT JUST TO DELIVER WHICH KAROL AND HER COMPANY HAD ME PAY FOR WHITE GLOVE DELIVERY MEANING ASSEMBLE AND LEAVING WITH PACKAGING MATERIALS, THEY RETURNED THE FOLLOWING TUESDAY IN THE SNOW TO DELIVER THE FURNITURE AGAIN, MEANWHILE I HAD THROWN OUT ALL MY BEDROOM FURNITURE TO PREPARE AND MAKE SPACE FOR THE DELIVERY, MY HUSBAND AND I HAD TO SLEEP 4 NIGHTS ON THE FLOOR AND THEN A HOTEL, WE STILL HAVE BACK AND BODY PAINS AS A RESULT BECAUSE THEY LEFT WITH THE FURNITURE ON THAT FRIDAY, THEN DURING SET UP OF THE FURNITURE PARTS OF THE BED WAS DAMAGED AND SHE HAD THE AUDACITY TO ASK ME IF IT CAN BE REPAIRED AFTER PAYING SO MUCH MONEY FOR THE FURNITURE PLUS SHE MADE ME PAY FOR INSURANCE ON THE FURNITURE AS WELL SO I SAID NO!! THE DRESSER WAS ALSO BUSTED TO THE FRONT SO THEY HAD TO LEAVE WITH THE DRESSER AND ALL MY ITEMS ON MY DRESSER HAVE BEEN ON THE FLOOR FOR WEEKS TO NO AVAIL AND SHE IGNORES MY CALLS HAD TO USE A DIFFERENT NUMBER TO CALL HER AND THAT'S WHEN SHE ANSWERED, SHE IS A BOLD FACE LIER AND SHOULD NOT BE TRUSTED, FIRST SHE SAYS THE TRUCKING COMPANY PLYCON HAS TO REPLACE THE DAMAGED FURNITURE THEN PLYCON IS SAYING THE ARE NOT RESPONSIBLE BECAUSE SHE DID NOT PAY THEM TO PACK THE FURNITURE MALLERY HALL PACKED IT THEMSELVES SO PLYCON IS NOT RESPONSIBLE NOW I AM STUCK BETWEEN KAROL DISHER AND MALLERY HALL AND PLYCON TRUCKING COMPANY, KAROL YOU NEED TO READ THIS REVIEW AND SEND ME MY REPLACEMENT FURNITURE I JUST NEED TO GET ALL MY PIECES OF FURNITURE TO BE DONE WITH YOU AND YOUR COMPANY, VERY BAD COMPANY I HAD READ SOME BAD REVIEWS FROM SOME CUSTOMERS AND WHEN I MENTIONED IT TO HER WHEN THEY STARTED GIVING ME PROBLEMS SHE SAID THAT IT WAS JUST ONE BAD CUSTOMER BUT I ACTUALLY CAME ACROSS 4 BAD REVIEWS ON HER COMPANY SO I GUESS I AM THE FIFTH AND I WOULD NEVER RECOMMEND HER COMPANY TO ANYONE NOT EVEN MY FAMILY WHO WERE INTERESTED AND WAS WAITING TO SEE MY FURNITURE BEFORE THEY PURCHASED I SHOULD HAVE LISTENED TO MY INSTINCTS AND NOT BUY ANYTHING FROM THIS COMPANY I AM STILL WAITING FOR THE BALANCE OF MY FURNITURE AND WHEN THIS IS OVER I WILL ALSO BE SEEKING REPARATIONS FOR EVERYTHING THAT WE HAVE BEEN THROUGH FROM THIS COMPANY. :-(

We had purchased a bookcase in August 2016 from The Mallery Hall Collection company. We really liked the design of that bookcase, and we were hoping that this would be a great piece for our study. The bookcase arrived two weeks later than promised, and to our surprise, it was packaged only in a thin layer of shrink wrap. We immediately discovered damages in multiple places. Also the shipping company refused to assemble whole bookcase. We were told that Mallery Hall never paid for full assembly, and if we want to have it assembled we have to pay extra. We had specifically requested and paid for full assembly at the time of purchase, because of the size of the bookcase. It is almost 10' wide and 8' feet high. We contacted The Mallery Hall and complained about damages and assembly and requested to replace the damaged bookcase. We were told by Mrs. Karol Field that this is a custom piece, there is no refund and damages can be repaired. We tried to explain that we had paid $6,500.00 for a new piece and not damaged and repaired piece. We also requested Mallery Hall to arrange full assembly of the bookcase. Mrs. Field ignored all our requests and all she did was to schedule repair company to come out and glue pieces of broken wood back together and paint the scratches. It looks pretty bad and we are stuck with damaged and repaired piece of furniture. Mallery Hall claims that because this piece is in a "shabby chic" style made out of reclaimed wood damages were intentional and were part of the design. We provided them with pictures of raw wood showing and chipped of wood pieces hanging by a thread, which were damaged by shipping. Also the quality of the furniture it absolutely horrible. The design is nice, but the craftsmanship is very poor . It looks like somebody put it together from old palette wood in the back of the garage. It is definitely not worth the money we spend, and we know we were ripped off. Please think twice before you do business with this company. Aida and Michal B. San Diego

Thank you so much for your great customer service with my recent order. I had ordered three pieces custom ordered: 1. Custom Gothic Armoire with Iron Accents, 2. Gothic Corner Wine Bookcase Cabinet, and 3. Custom Desk Cabinet Work Station Your staff were very detailed in setting up my order and were a great help in determining dimension for the pieces to properly fit into my great room space. The pieces arrived without damage and exceeded my expectations. The detail the craftsmen took in creating the pieces was apparent.Even when there were some slight shipping issues, your staff were on top of the situation with great follow through. Please thank your entire staff....I will certainly use Mallery Hall again! Cindy Hill

I have known Karol and her company, Mallery Hall, LLC, personally and professionally for many years. They provide excellent customer service along with being an outstanding resource for a VAST variety of unique home furnishings, including custom, from literally around the world.