Loaf

Sofa ruined by poorly manufactured sofa cushion covers which are split and Loaf have been no help in resolving the issue. We were really happy with our loaf sofa - very comfy and seemed good quality. However, after about 18 months we noticed that of the sofa cushions had split at the seams because there was poor seam allowance and they were overstuffed. We've been in touch with Loaf who provide one line replies to my emails basically "saying not our problem" and suggesting we find a haberdasher! They've directed us to the insurance they encouraged us to take out but that doesn't cover structural defects and this isn't accidental damage. Our £4000 sofas are ruined and Loaf haven't even offered to sell us some new cushion covers to match up.

I am starting to worry about my order . I ordered 3 beds and they were supposed to be delivered last week . Since then, I have no news no phone calls no explanations … Loaf is not able to tell me what is happening with my order. We were stuck at home 2 days waiting for the delivery which was supposed to arrive last week as Loaf told me without giving any time slot . Loaf is unable to provide any information…

The worst customer experience EVER! I would never purchase anything from Loaf again. It’s been 6 months since I’ve ordered two sofas and a bed, I’ve spent over £8,000 and still don’t have the items I have paid for. Delivery of the sofa was wrong… TWICE and they still have not managed to get it right. The delivery left my house damaged and I need of painting and decorating that will also cost us more money. This is a shambles of a company and I advise everyone to stay away from them and not purchase any of their goods.

I ordered a Baggie medium sofa about six months ago. Getting delivery was a nightmare. It took two attempts to get it into my flat. The problem was the delivery men. They refused to carry it up the stairs. Third floor, wide modern staircase. No excuses. When I finally got it into my flat the cushions didn’t fit. One is too big and it looks awful. I have been back to loaf and they are sending me different cushion pads with a different foam to feather ratio making them easier for me to manage. Whatever that means. I’m very disappointed with the purchase. Christina McKeogh

I bought a sofa from the Battersea Loaf store 2 years ago. Personally I think they look great in the showroom but are impractically for use in a busy household where you don't have a sales assistant to come round pumping up the cushions every time someone sits on them. I have found the seats sink badly and despite my best efforts to regularly pump them up after 2 years I now have lumpy cushions where the feathers have clumped together. Unfortunately I've been told by Loaf that the sofas are only under 1 year warranty (which is surprising but maybe indicative of the problems they face). Very disappointed and wouldn't recommend if you need a practical sofa.

Brilliant products and really great customer service, always sorted out any issue ASAP pronto. Currently writing this review from a Dozer bed, and staring at an Aurelie chest of drawers and 2 Avril bedside tables. Not forgetting the lounge either - there's a Crumpet sofa and a Yarn rug in there, with a Dixie love seat on the way... and think I'll order some of the new blinds to match the bed too... sounding like a bit of a groupie here...!

I purchased two Stretch Scatter cushions from Loaf for my sofa, they came in the Thatch house fabric and were so soft! Highlighy reccommended for quality of the materials and simplicity of design. Their free fabric samples are also delightful.