I bought 1200sq ft of natural colored(brown) oil rubbed teak and stair treads from this company in June. I specifically picked this company because I couldn't find oil rubbed teak anywhere else, and that was the finish I wanted for durability and chemicals used. The picture of the brown teak is what my salesperson sent me when I asked her to clarify exactly what color it would be. After waiting months for it, and paying 2k to import it, (for which my salesperson didn't send me a form in time, and I might be hit with a 5k penalty from customs) I received red UV finished teak, an inferior product, in late September. UV finish scratches easily, and smells. The picture of the red teak is one of the boards I actually received. The last picture is of the stair treads, unfinished and natural brown. I asked to return it all, and my contact person told me to just have it refinished to be correct. I asked if I would be refunded the $4500 to have that done, and now she won't return my emails. They cheated me out of several thousand dollars, set my project back months, and won't return my emails. And now I have red floors that don't match any of the rest of the house because I can't pay an additional $4500 on flooring. If I can get ahold of someone that will fix this, I'll give more stars, but right now I regret ever finding this company.
