Floors and Walls of Kansas City

If you are thinking about hiring Floors & Walls of KS, please think again. We hired them to tile a small shower and area around our bathtub. Kyle (son of the owner) came on 5/18/17 and provided a bid of $2240. He said they could have it completed by 5/29/17 and that they would be able to save the existing glass (shower door). We were very happy that they would have the job completed within so quicky as well as the fact that they said they would be able to reuse the existing shower door, so we hired them and put down an initial down payment (half) of $1100. On 5/25, they came out to start and told us within an hour of starting the demo of the old tile, that they would not be able to save the glass and needed an additional $575 for the new glass up front. At this point, we had little other choice but to pay the additional amount and have them order the new shower door. They worked on 5/26, 5/30 and 5/31. On 5/31, they had completed everything with the exception of the shower door and said someone would be back in the afternoon to finish. When they left, they left behind a driveway full of trash (what they had demoed). The was the last contact we had with them for over 8 days. I called and left messages and texts to inquire when they would be back to finish the job. For over a week, I had zero response. All the time not knowing when/if they would be back and without a working shower. I had to haul away the demo material myself even though there was line item in the bid charging me to haul away and dispose of the trash. Also, the workers also left behind cups filled with tobacco spit that my wife had to clean up. After over a week of zero response to my many outreaches, I left a message that I was going to hire someone else to finish the job and deduct it from what I owed them. I received a call the next day (6/9) from the owner Brian. He indicated that it would be 6/24 before the job could be completed (over a month after the quoted end date of the project). On the first day, we were able to use the shower, I went to turn it on and the handle fell off in my hand and water was shooting down behind the wall. I notified Brian and he told me to hire a plumber and have it fixed correctly. I did and $400 later, the plumbing issue was resolved, but water had caused the ceiling below the leak to bow. Brian called and texted several times within the first day of the job being completed requesting the remainder of the money ($1140). We told him we would need to have the ceiling inspected due to leak issue before final payment. He was not happy. After having the ceiling inspected, we agreed to pay him as soon as he paid the plumber. He said he would not paid the plumber until we paid him, so we paid the plumber and paid him less that amount. The only positive experience we had with Floors & Walls was with Anthony who initially came out to do the demo. He was professional and did a good job. All other interactions with this company were a disaster. I would never hire them again or recommend them to anyone else. Hopefully if you are reading this, this may save you from making the same mistake we did by hiring this company.

Our experience with Floors & Walls of KC was 100% satisfaction! They arrived when the said they would; did an outstanding job installing our wood floors and put everything back in place! We couldn't be more satisfied! Highly recommend!

Floor and Walls was wonderful to work with. Brian and Kyle were so very helpful in assisting us in making the correct decision of types of flooring to use in our home. We were able to take many samples home and they even came to the house to help us choose the color. The installers were fantastic. Two rooms were installed in one day. We did have an issue with the color of the shoe that was provided, but Kyle worked with us until we had a solution that worked perfectly. We are planning to use them again for the rest of the house.

We used Floors and Walls of KC last February. We are very pleased with the quality of work and the people we worked with! This is our first home and it is nice to know that there are quality companies out there that we felt we could trust with our new home. They were able to complete the project quickly and it was nearly mess free. I would use them again for another room in my home. We absolutely love our wood floors!

When I walked into their showroom I knew I had come to the right place. Brian was friendly, knowledgable and so helpful in selecting the perfect flooring for my kitchen. His installers did a great job - I couldn't be happier! If you're looking for excellent customer service with a personal touch, this family owned business is the place for you. Thank you Floors and Walls for making my fantasy dream kitchen come true!

We had carpet removed and replaced it with laminated wood in two rooms. Lots of heavy furniture moving. Project was completed in 1 1/2 days on schedule. We are completely satisfied.

Floors and Walls of Kansas City is a company that I would work with over and over again. From the estimate to the completion of the project, Kyle and Brian were always professional, timely, and detail oriented. Their prices were incredibly fair as well. Their crew was extremely meticulous with moving furniture and floor work. They arrived on time and worked as late as possible each day. They were quick to attend to the minor scratches that occurred with moving furniture back in place, too. We had floors stripped and stained, as well as a large installation of new wood flooring. The results were beautiful! We've already had many people ask who did our floors and I will happily refer them to Floors and Walls of Kansas City. Thank you, Kyle, and Brian, for making this process well worth it!

Floors & Walls were very easy to work with! They understood what we needed and got the job done! Our floors look amazing!