プロフィール
サービス内容:
Bathroom Design, Custom Bathroom Vanities, Custom Cabinets, Custom Countertops, Custom Kitchen Cabinets, Custom Pantries, Custom Walk-in Closets, Design Consultation, Kitchen Design, Laundry Room Design, Lighting Design, Mudroom Design, Outdoor Kitchen Design, Pantry Design, Project Management
対応エリア:
Aldine, Alief, Barker, Baytown, Bellaire, Bunker Hill Village, Cypress, Galena Park, Hedwig Village, Hillshire, Hilshire Village, Houston, Hudson, Hufsmith, Humble, Hunters Creek Village, Jacinto City, Jersey Village, Katy, La Porte, Nassau Bay, North Houston, Pasadena, Piney Point Village, Sheldon, Southside Place, Spring, Spring Valley, West University Place, Harris county
業種
事業内容
会社名
Kitchen & Bath Decor & More
電話番号
+1 832-536-5819
住所
1707 Durham Dr.
Houston, TX 77007
平均依頼コスト
USD 10,000 - USD 150,000
受賞歴
Kitchen & Bath Decor & Moreに対するレビュー 46件
Olga already had a design rendering done by a competitor, which was much cheaper in value than our high-quality materials. We gave her what she came in for which was a quote on her cabinets and countertops, she was insatiable and insisted on getting another free design and would not accept that we could not create a new design for her without a scheduled appointment with from our kitchen designer on staff. Of which would only be scheduled after purchase. We explained to her that getting another design would not change her quote, and are only done at the time of purchase and she was not purchasing at that time and did not want to pay for a new design either. Her original quote from the lower priced competitor could not even accommodate her very elaborate kitchen design which had 39 cabinets and custom work that needed to be done but did not include any of her upper cabinets with glass inserts, which were many, because they were not equipped to handle such craftsmanship. We are a great company with a great reputation and we always strive to go above and beyond to exceed our customers’ expectations. Olga did not have a realistic expectation and has been untruthful in this case and has tried to manipulate this situation, twisting events to gain services for free. We are economically priced and wholesale to the public with a great reputation in the Houston community. We earnestly encourage you to come out to our showroom to gain your own intelligent observation of our business.
As you can see in the attached photos of the contracts, There is a line item for opening up the wall 36” with no beam included. This opening did in fact require a beam to be installed in between the client’s kitchen and living spaces, which was unforeseen until demolition of the wall and the client was made aware prior to demolition. The clients chose to work with an installer directly to fabricate and install a beam to bridge and support the ceiling. After the installation of the beam, which caused additional delays, the client found issue with the fact that he would have to pay for his own electrical and plumbing changes. This is yet another line item that is clearly noted in the contract that was provided to Diaa Moses. The second line item from the bottom on the Kitchen remodel contract clearly states that there is no plumbing electrical or gas included in the contract. Causing yet more disruption to the project management and slowing the renovations further.
At every turn the installers have been met with resistance and disruption by the family or its representatives. In regards to the flooring, backsplash, hardware etc.
During the flooring installation, the installers we’re consistently halted by Diaa Moses’s wife extending the duration of the project even more. In the flooring contract it is clearly stated that the luxury Vinyl flooring is to be laid over the existing tile and no float, baseboards, or quarter round was included. This was to help alleviate some of the cost concerns the client had. This was at the client’s own recognizance and was against the advice of Kitchen and Bath Decor. The installers were strong armed into providing float in some areas of the kitchen by the client through constant interruptions and demands of the client. Which was never paid for by the client to the installation team.
The kitchen contract also lists that the countertop is not to exceed two slabs of 2 cm Skara Brae countertop. The countertop that was installed, was inf act upgraded for the client at no additional charge to the more costly 3cm version of the slab. Which is why the client was offered another half of slab to cover the waterfall drop on the bar and the front of their fireplace. They were in fact never charged for two slabs.
The client also chose a backsplash that was split face 1” stone. Upon installation of half of their chosen backsplash the client insisted on choosing another and had the installer remove what was already installed. This incurred additional charges for Kitchen and Bath Decor that were not presented to the client. The customer then chose a more expensive backsplash and had the team install throughout the kitchen and in areas not purchased in the original design. The original backsplash was to be 18” across the back of the countertop and not to include all the way to the ceiling behind the stove.
There is no hardware included in the contract for the kitchen. However, Kitchen and Bath Decor offered the customer hardware which they declined and then insisted on having the company provide a different style at no charge. When this was never a responsibility of the company to provide any hardware whatsoever.
We would love the opportunity to look at the floor and meet with the customer to do a final walkthrough. So that we can create a final punch list and work towards finalization of painting. We would also be happy to bring the hardware that was offered for the client to have installed.
We feel that we have been more than accommodating and cooperative with the client and tried to work generously and amicably to resolve these matters. We appreciate the opportunity to voice our side of the events that transpired and paint a more accurate picture of what has taken place. Thank you in advance for your time and consideration in this matter.