Great Floors Kennewick - Jeremiah Gannon

I have been feeling awful after seeing our upgraded kitchen countertop installed by great floor came out totally different from my original selection that I had signed for it. My original choice in sample that Jeremiah showed me was white accompany with far less busy pattern pretty much like the one named " Bianco Romano ". The granite in white background is quite rare. I mean not many from any granite dealer. So that I would be able to remember and verify it's pattern easily. It is unexpected that the granite installed in our kitchen called " Bianca Pietra " or "Pietra Bianca" which is beige background full of large crowded black, taupe & brown spotted pattern through out the whole surface. I had pointed out the piece is just not the same as the granite sample shown to me. Jeremiah insisted that was the one I signed and accepted. He also brought the sample of "Bianca Pietra" (in beige) to match the countertop. It is absolutely wrong one. No matter what the name is, the sample he took for verifying the countertop was not the same as the first one in white. I signed the sample in white instead of Bianca Pietra" in beige, I thought Bianca Pietra is in white pattern with no doubt. In fact, I had done search from cosmosgranite.com who is the vendor, but there is no such item existing. Even Google it, just could not find any photo or information for Bianca Pietra. Then, I was told by Jeremiah that Bianca Pietra had been discontinued! At last, I found one online dealer has Bianca Pietra in the source from India! Now, I get it, if it is from India and the price may be far more cheaper! Obviously, he showed me the white sample, then he typed into contract with Bianca Pietra in beige which possible is from India. I did not suspect anything and signed. It was his mistake? or switch the name on purpose? I am outrageous the way he handled my project and took away the favorite granite that I always dream of it that truly sadden my heart each and every day! We did not continue to fight for it as our new house is reaching closing date. We need the house to move in as quick as possible and get out of apartment where is not the place we belong. Be aware of Jeremiah at great floor, he is capable to play tricky. To do business with him could end up bitter pain on the neck like me depending on who you are. He could control the whole situation unfairly making no one believe me and turn to his own advantage and twist me around in his fingertip. ***PS. Please see the photos. photo 1 &2 are Bianco Romano that similar to the first white sample. photo 3 & 4 are Bianca Pietra.

I have worked with Jeremiah on quite a few of our custom home builds. He is great to work with. He is personable, professional and really knows his industry. I have appreciated him being the liaison between myself and our customers and that he is very good at directing them to interior finishes that suit their home. He goes above and beyond to serve our needs. I plan to continue to work with him through Great Floors in the future. Thanks for everything Jeremiah! Sincerely, Dana Holle Urban Street Homes Designer

Jeremiah and Great Floors are great to work with, I was able to turn over my clients to Jeremiah and know that they would be treated great. Exactly what a builder needs in a sub, for them to provide service that is a seamless extension of my service.

I always enjoy shopping at Great Floors, in their beautiful showroom. The showroom is organized in such a way, that I can see many different design ideas all in one place. I feel like a VIP, whenever I am there, like family. I always have prompt & professional service, from their staff. I would recommend Great Floors, Kennewick, to all of my professional and personal friends. My only problem is, I'm running out of places to work on in my house.

Jermiah has been a key player in the growth of my business. He treat me and my clients with the upmost respect. He is a valuable asset to me as far as hard wood and tile materials. He has a creative mind and assist many of my clients with design and material layout. I will continue to use his in the future and look foward to working on projects for and with him.

I have in various occasion been told about the great customer service that Great Floors offers, based on customer testimonials "from beginning to end the customer service is exquisite".

High Quality and Higher service!!!! Jeremiah is amazing with a huge amount of knowledge in the flooring industry. You won't be disappointed.