Intown Roofing

I had a very positive experience with Intown Roofing for our roof repair. All emails or phone calls were followed promptly with a response from Deb--she was knowledgeable and eager to assist us. The repair itself was smooth and much easier than I had expected. Best of all, the cost was 1/3 of what was quoted by other companies. I really appreciate their work.

I was sitting at my kitchen table for dinner with my family when I felt a drop of water hit my shoulder. At first, I assumed it was one of my daughters transforming her dinner into a projectile, but it turned out to be something much more concerning—a leaking skylight. I called my friend that had recently told me how happy he was with some work he had done at his house on a water damaged bedroom. He recommended Intown Craftsman and I called them that very night. I received a response the next morning, a phone call from Russ Melton. He assured me a member of the team would arrive soon with an estimate and even invited me to call him personally if I didn’t hear from the team soon. There was no need, I received an email and a call later that day. Russ showed up the next day and provided an estimate for the project. While I had him there, I showed him some other issues with the house that had been on my “to-fix list” and he provided an estimate for those projects as well. The cost was exactly what I expected, and I gave him the go ahead to schedule workers ASAP. They came within a few days, even though it was all happening around the Thanksgiving holiday. Jose and another roofer (sorry, I didn’t catch his name) showed up early for the appointment but waited out front until the appointed time. They were courteous, kind (even to my very excited dog), and had the problem fixed in no time. They even installed additional flashing to the second skylight (which hadn’t yet started leaking) just as a precaution, free of charge. The office staff were just as kind and professional as the roofers. I worked with Deb Burris who helped me with billing and scheduling. The interface for billing was simple, the contracts and estimates were clear and easy to understand, and she was very knowledgeable and responsive over texts, emails and calls. I will certainly be calling them again soon for those other household projects. I recommend using them if you have any home improvement or repair needs.

I have relied on Intown Craftsman for handyman repairs, but recently I needed roof repairs. The team did not fail! We discovered openings in the eaves of our porch roofline when a possum managed to gain access to our attic. Intown Roofing came to assess the problem, discuss solutions, and provide estimate. The staff worked with us to schedule the work and the crew arrived on time and prepared. They were courteous and professional and fixed the issues (it was a bit of a custom repair) quickly. I would definitely recommend Intown Roofing / Intown Craftsmen to anyone needing roof repairs! S. Kuras Atlanta, GA

Love these folks and the work they have done in my home. From roof/gutters to new siding and exterior paint. Electrical lighting added and kitchen open shelving designed and installed, I am very pleased.

Intown Roofing has done a great job for us on multiple occasions. They have a wide-range of expertise and we've used them for bigger issues related to our roof and even smaller problems with our garbage disposal. They have always responded quickly and professionally no matter when/what the issue is. I highly recommend this very friendly company for all your roofing/handyman needs!

Intown Roofing replaced our 25 year old roof in the fall of 2016 and did a beautiful job. We had selected slate-style asphalt shingles to give the 1939 cottage a more quaint feel and it looks amazing. The crew did a nice job with installation and worked hard to keep things clean during and after the job. They also stayed right on time and on budget. Very happy with the results and would recommend them to anyone.

I had another company scheduled to come out to help me figure out how to best fix my leaky roof and they were a no show! The next day I called Russ Melton and within a few hours Deb from Intown Roofing contacted me via text and voicemail and Carlos was at my house that very same afternoon at a time that was convenient for me. The problem with the roof was a bit more than a patch job so the work was completed on another day - again at a convenient time for me. My neighbor who was home told me he was watching them do the work and said, "They definitely did it right." Everyone I spoke to was very friendly, very knowledgable and the customer service at Intown Roofing is impeccable.

My house is so beautiful thanks to Intown Roofing! Their attitude made me feel like my project was very important to them as if this was their home. I’m very pleased with their attention to detail, quality of work, and superb customer service. The roof and gutter installation and clean up went smoothly. Both the project manager and owner of Intown came out to make sure everything was done to my satisfaction. Intown Roofing really is everything you want in a company – professional, courteous, punctual, responsive, knowledgeable, easy to work with and honest.

I hired INR last week! I was quoted a fair price. The workers finished ahead of schedule. I also requested that they wear footies when entering the house. They did so and cleaned up after themselves. Very happy. Definitely recommend. They are reputable and licensed.